allbeauty Reviews

Name: allbeauty
Address: Unit 8, Guilberts Industrial Est., Collings Road, St Peter Port, Guernsey
Rating: 4.63

4.6 Rating 3,176 Reviews

91 %

of reviewers recommend allbeauty

Company Reviews

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Metrics

4.6

Based on 3,176 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01481811199

Email:

info@allbeauty.com

Location:

Unit 8, Guilberts Industrial Est.,
Collings Road,
St Peter Port
Guernsey
GY1 1FN

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve ordered from allbeauty before, I can not get the perfume I like in the high street shops, it’s only sold in the US for some reason. So I can get what I like for a good price. I think they sell it so cheap because the packaging and bottle design has been updated and the manufacturers want to sell off the old design quickly, I don’t know, but the products I have received are always genuine. I have no complaints and I am happy to carry on using them.”

Helpful Report

Posted 4 years ago

“Scam. Do not use. As others have said, I suspect the £180 creed I purchased was a fake!!!”

Helpful Report

Posted 4 years ago

We have checked your account registered with your email address and we have not sent any Creed products to you. Please check on your account order history page to confirm this. All our products are sourced from reputable brands and beauty wholesalers so our perfumes and aftershaves should arrive in perfect condition every time and be exactly the same as you would expect from any high street store. If you require any further help please don't hesitate to contact us directly.

Posted 4 years ago

“Absolutely fake eau de toilette from Eau d'Issey. The package, the smell. All of it. FAKE FAKE. THIS IS THE REASON FOR THEIR LOW PRICES. IT WAS A GOOD LESSON I GOT FROM THIS WEBSITE. SHAME ON You.”

Helpful Report

Posted 4 years ago

We only purchase our stock from well established brands and beauty wholesale companies and all our products should be received in exactly the same condition as they would be if purchased from any high street store. On the rare occasion an item arrives damaged or faulty in some way we are always happy to resolve these issues for our customers and note that we have already supplied you with our returns details should you wish to return this bottle. If you would like to know a little more about our company's 15 year history please see the 'About us' links at the bottom of our website page, where you can view details of our journey, recent awards, and our salon details.

Posted 4 years ago

“They definitely sell fake/replica perfumes. I compared two jimmy choo l’eau, one from the Fragrance shop and one from here. The different coloured bottles, the one from here is dark and grey and the lid is hard to take off compared to the one from Fragrance shop and it also smells off. Do not recommend this site. Doesn’t smell the same at all!”

Helpful Report

Posted 4 years ago

Further to your review, all our fragrances should arrive in pristine condition and be exactly as you would expect from any high street chemist or department store, although brands can update their packaging from time to time. Our products are all sourced from reputable brands and beauty wholesalers and on the rare occasion an item arrives damaged or faulty in some way we are always happy to resolve these issues for our customers. We do not appear to have heard from you directly, however if you still have concerns and require further assistance with your order please let us know as we would be happy to help.

Posted 4 years ago

“Arrived in good time and I bought opium edp 90ml which I use all the time. This time I’m not convinced it’s the real thing. It doesn’t last and just doesn’t smell right. I’ve used allbeauty in and off for years since it was cheapsmells.. but I don’t think I will be using you again.”

Helpful Report

Posted 4 years ago

Thank you for your feedback. We buy all our YSL fragrances directly so all our Opium eau de parfums should arrived in perfect condition every time. If you use the same fragrance regularly over a long period of time you can become a little 'nose blind' to it. This can be checked by avoiding the fragrance for a week or so and then trying it again. However if you still have concerns about this perfume and feel it maybe a faulty bottle please let us know.

Posted 4 years ago

“Order was timely but ....Elizabeth Arden 8 our protectant - it came in an unsealed box and unsealed tube ( no silver top to peel Back) Smelt different. ( I've used the product for 15 years every night so I know the smell). Don't think it's the real thing Disappointed as have used allbeauty before and it's been ok.”

Helpful Report

Posted 4 years ago

Further to your review, we can see that you have ordered the Fragrance Free version of this iconic 8 hour cream on this occasion and this doesn't have the usual distinctive smell associated with the original protectant. All our items come boxed, however not all products come individually cellophane sealed as these are received in wrapped batches from the supplier which have to be split for retail sale. However we do have a no quibble returns policy should you ever wish to return an unopened, unused item for a full refund. Please don't hesitate to contact us directly if you would like any further questions or would like assistance with your order.

Posted 4 years ago

“Selling photos of bronzer than are completely different shade, requesting photos and then saying they don’t accept photos. Waste of time, bad service and mis Selling never mind the delay in replying to emails”

Helpful Report

Posted 4 years ago

Further to your review, we are very sorry that you were unhappy with the colour of our photo for this bronzer. It can be difficult to give a true representation of make up colour online as the image tone can look slightly different on individual devices. Your feedback has now been passed to our stock team so that they can take this into consideration and look into this image further to see if we can improve on this going forward. We can see from your order history that you have been in correspondence with us regarding this matter and we have already arranged a full refund for you. If you require any further assistance please don't hesitate to contact us again either by email or phone. We respond to the majority of our emails within 24 hours and would be happy to help.

Posted 4 years ago

“I ordered 3 mens perfume as a birthday gift from allbeauty and sadly im dissapointed and feel ashamed to give it as a gift as it is NOT genuine. I want a refund!”

Helpful Report

Posted 4 years ago

All our fragrances are sourced from reputable beauty wholesalers and brands and on the rare occasion a product arrives damaged or faulty in some way we would always resolve this for our customers. We are very sorry to hear that there was a leak and that you were not happy with the condition of your goods on receipt. We note we have already been in direct correspondence with you regarding your order and are in the process of resolving this issue with you.

Posted 4 years ago

“I have been your customer for over 3 years and have never had a problem. A wide range of beauty products of various brands at reasonable price. Excellent customer servicce with delivery in 3-4 days even now in Covid times (don't know outside London) and products in mint condition. Also very friendly and helpful when a couple of times had to call them. 5 * for me and highly recommended.”

Helpful Report

Posted 4 years ago

“Unfortunately the perfume i received isn't genuine :( The box and the bottle are extremely different compared to the one i already have plus doesn't last on me more than an hour which wasn't the case with my other perfume. Very disappointed”

Helpful Report

Posted 4 years ago

Further to your review, we are very sorry to hear that you were not happy with your new fragrance. Packaging can vary slightly depending on where and when the product was produced. However the contents of the bottle should remain the same and be as expected whether purchased online or from a high street store. Our products are all sourced from reputable brands and beauty wholesalers and on the rare occasion an item arrives damaged or faulty in some way we are always happy to resolve these issues for our customers. We see that you have already emailed us directly and we have already arranged for your bottle to be returned and refunded for you. If you require any further assistance in the meantime please don't hesitate to reply to our last email as we would be happy to help.

Posted 4 years ago

“Me and my friend ordered same perfume in the same time, considering the lower price I was very excited to get the perfume, all good until both of us showed each other pictures with our new purchase .. I’ve been a little bit shocked seeing 2 different boxes more exactly 2 different written (thick letters and the other one normal letters, one made in Uk the other made in France , I don’t if each country made different boxes for same perfume but I hope is not a fake one, I made many purchases from this website thinking it’s the cheapest one I don’t wanna be disappointed”

Helpful Report

Posted 4 years ago

Further to your review regarding your packaging, we buy from a number of different beauty wholesale companies based worldwide and manufacturers are permitted under licence to produce products for Group Brands. Depending on the manufacturer the packaging can vary slightly from area to area, however the content or core product is the same. Brands do also update their product packaging from time to time. We want you to be happy with your order so if you have any further questions or require any assistance please don't hesitate to contact us directly at info@allbeauty.com as we would be happy to help.

Posted 4 years ago

“Ordered 3 weeks ago, item still not arrived. Tracking number never worked from the start. Now have to wait on an investigation from Royal Mail. Disappointed is an understatement. Won’t use again. Just want a refund.”

Helpful Report

Posted 4 years ago

We are very sorry for the loss of your parcel on this occasion. We note that following the Royal Mail investigation into your missing parcel you were refunded in full as requested. Please accept our apologies for any inconvenience caused on this occasion.

Posted 4 years ago

“I have put my faith in this company for many years and even recommended them previously to friends. I dont bad mouth without probable cause, but the products I recieved are NOT genuine! My partner recently ordered me 3 bottles for my birthday, I noted ALL 3 bottles weren't the usual clean cut finish that you would get from a department store. Reasons for my argument One bottle has a leak from the lid, (again, I've never had genuine bottles leak from the top) All 3 have a strong smell of alcohol, dont seem to have the normal layers of perfume just 1 main smell Foil at the top of the lid is flaking It's a shame, that some companies have no qualms with basically robbing people. A lot of customer replies are very cleverly worded and feels like there is no real responsibility. Ie It SHOULD be of the same standard as what you would expect. Umm, if a product is genuine it WOULD be the same exactly...”

Helpful Report

Posted 4 years ago

We buy these brands directly so all these fragrances should arrived in perfect condition every time. However on a rare occasion there can be a manufacturing issue with any product. If a perfume has a faulty seal and is leaking this could also affect the quality of the fragrance inside as the container would no longer be airtight. The leaking perfume could also cause damage to any decorative metal finish on the lid as eau de perfume is a mix of alcohol, as well as essential perfume oils and water. We would never leave a customer with a faulty or damaged product. However as you have not contacted us directly concerning this order we will write to you via your registered email address to offer you further assistance with resolving this for you.

Posted 4 years ago

“Fast and efficient service, however regarding the perfumes, I’m hoping they are authentic going by the batch codes, however I don’t think they are new fragrances.. I think they are already half way through their use by date when you receive your perfume.”

Helpful Report

Posted 4 years ago

All our perfumes should arrive in perfect condition and be exactly as you would expect from any high street store. Our products are sourced from reputable brands and beauty wholesalers and on the rare occasion an item arrives damaged or faulty in some way our Customer Service Team are always happy to resolve these issues for our customers. If you have any concerns about your order please don't hesitate to contact us directly.

Posted 4 years ago

“I have got alot of items when needed from this company and they are alot cheaper and items are the proper products also the delivery is great too 3-5 days 👍😁”

Helpful Report

Posted 4 years ago

“I was sceptical of the legitimacy of this company after reading the reviews after I had already placed my order. When I contacted them I was always met with a reply within 24hrs and even tho the parcel took forever (due to the current covid19 situation) I received my parcel. Will probably order from them again”

Helpful Report

Posted 4 years ago

“Returned 3 items back separately, only got the refund for one of them. Tracking shows all of them are delivered, but customer care is refusing to issue the refund saying that their warehouse have not received the items. Tracking showed that it was delivered last month, and their warehouse is having problems verifying their own inventory, but the customer is paying the cost? That is not right at all. This is frustrating and irresponsible of the company.”

Helpful Report

Posted 4 years ago

Further to your review, we have checked on your account and to date we have refunded 3 products for you. 1 item was refunded in March and 2 other products in April. Unfortunately if items are returned separately some may have become delayed during their return journey from the USA to our UK warehouse facility. If you require any further assistance with your order please don't hesitate to contact us directly as we would be happy to help.

Posted 4 years ago

“Instant Lip arrived. It was all sticky like it had leaked and I got one click out of it before it ended. Basically it was empty. Very disappointing for the £12.50 I paid. I won’t be buying from all beauty again :(”

Helpful Report

Posted 4 years ago

We are very sorry to hear of your experience, it does sound like this is a faulty product if there are signs of it having leaked. We do not appear to have heard from you directly so our Customer Services Team will contact you to offer assistance with resolving this for you.

Posted 4 years ago

“Excellent company, ordered Thursday night and arrived on Saturday with standard delivery”

Helpful Report

Posted 4 years ago

“Ive been using allbeauty now for 2 years, and customer service is ALWAYS consistent. During the pandemic i have ordered twice and i expected a delay but no allbeauty once again have EXCEEDED my expectations!!!! Go Team ALLBEAUTY, your customer care is untouchable. Stay safe and thank you for looking after us out here”

Helpful Report

Posted 4 years ago

allbeauty is rated 4.6 based on 3,176 reviews