allbeauty Reviews

Name: allbeauty
Address: Unit 8, Guilberts Industrial Est., Collings Road, St Peter Port, Guernsey
Rating: 4.63

4.6 Rating 3,176 Reviews

91 %

of reviewers recommend allbeauty

Company Reviews

Questions

Metrics

4.6

Based on 3,176 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01481811199

Email:

info@allbeauty.com

Location:

Unit 8, Guilberts Industrial Est.,
Collings Road,
St Peter Port
Guernsey
GY1 1FN

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“To be honest i have ordered so many times from allbeauty and i have nothing at all on the delivery or the packaging i always get my products on time and in good condition but i have noticed that the perfume doesnt last at all on your body and it got me thinking what if its fake .... i really want to order some perfumes but i have that uncertainty at the back of my mind because i only ever buy eau de perfum which should last longer on your skin than eau de toilette because its more concentrated . I am going to find a way to test their perfume for authenticity and i will write another review if i get answers .”

Helpful Report

Posted 4 years ago

All our fragrances should arrive in pristine condition and be exactly as you would expect from any high street chemist or department store. Our products are sourced from reputable brands and beauty wholesalers and on the rare occasion an item arrives damaged or faulty in some way we are always happy to resolve these issues for our customers. If this is a perfume you have used before and you feel this isn't as it should be please contact us directly as we would be happy to help.

Posted 4 years ago

“I have ordered Black Opium eau de parfume 90ml as a present for my daughter an I have received Y Live eau de toilette 100ml for men.”

Helpful Report

Posted 4 years ago

Please accept our apologies for the unusual packing error with your order on this occasion. We see that we have already sent out the correct item for you on the 18th of April. If you require any further help with your order please don't hesitate to contact us directly as we would be happy to assist you.

Posted 4 years ago

“Excellent prices for high quality products! Purchased a variety of Alterna products, which all came in mint condition. Products look and smell 100% authentic. Definitely will be making more purchases in the near future! Also a a very reasonable delivery time considering the present Global pandemic. Thanks @allbeauty”

Helpful Report

Posted 4 years ago

“I have just received my Dolce and Gabbana light blue perfume and my God it doesn't smell anything like D&G. It's one of my favourite and I'm so disappointed with what I got. Moreover when you open the lid the silver part comes off as well making it so fake. This is not right at all. We buy in faith and receive the opposite of what we paid for. It's not fair.”

Helpful Report

Posted 4 years ago

We are very sorry to hear of this issue. If the silver paint is lifting on the lid this could indicate a small leak may have occurred at some point as the alcohol in the perfume could damage paint. This could also explain why the fragrance may not be up to it's usual standard as a faulty seal would also allow the air into the product which could affect the quality of the perfume. We note that we have been in direct contact with you and have already sent you a replacement bottle. Please don't hesitate to contact us again if you require any further assistance.

Posted 4 years ago

“I ordered Girl of Now by Elie Saab. Amazing price for 90ml. Everything is legit. Delivery was good and pretty quick - especially after having the Easter bank holiday. allbeauty is the real thing. Thank you so much for my perfume. I will definitely be shopping again with you.”

Helpful Report

Posted 4 years ago

“I ordered a product on March 30 and was informed it would arrive in 4-6 days. I am still waiting. I contacted the company and they said they wait 20 days before looking into it further. Do not buy from them. Horrible "service".”

Helpful Report

Posted 4 years ago

We are sorry to hear that your parcel has been taking a little longer to arrive than usual. As a UK based company our delivery aims for America are based on the average time of arrival to your location during normal business operation. Unfortunately at this unusual time the postal service have advised that deliveries may be affected in all locations as a result of the precautionary measures and in some areas, temporary closures in place due to the Coronavirus. Hopefully your tracking will update again soon and your parcel be with you shortly. If we can be of any further assistance in the meantime please don't hesitate to contact us.

Posted 4 years ago

“Bought Philips epilator Satinelle, says on the box. Firmly grips even fine hair☹️. Doesn’t grip anything. Waist of money. And it looks like it’s used already?”

Helpful Report

Posted 4 years ago

We sell a lot of Philips epilators and can confirm that this is a popular product. We only sell brand new stock and these products come with a hygiene seal which should be intact when received. If there are signs of it being damaged in some way please contact us directly with clear images of the fault concerned or alternatively return the product to us so that we can assist you further. We would be happy to help.

Posted 4 years ago

“batch code does not exist which makes item FAKE , when contacted customer service, they said warehouse staff is too busy to check batch codes for me. Appalling service. I believe item is fake”

Helpful Report

Posted 4 years ago

Further to your review, we are sorry to hear that you are unhappy. We have been unable to locate an order or account for you from your email address. Please contact us directly so that we can find your account and offer you further assistance. All our fragrances are purchased either directly or from established, reputable beauty wholesalers and therefore unless faulty in some way, all our products should arrive in exactly the same perfect condition as they would if purchased from your high street. Stock holdings vary continuously in a busy fulfillment warehouse as batches sells through and stock is rotated. As we are fulfilling several thousand orders daily it is not possible for us to provide an individual product checking service. However we do offer a 60 day no quibble returns policy for any unwanted, unopened goods should you ever prefer to return an item. Details of this are on our website.

Posted 4 years ago

“Really should be no stars I brought a bottle shalimar last year kept it wrapped in drawer until ready to use which was yesterday Scent is awful Color of perfume does not look right have worn shalimar on and off for 40 years this is nothing like it. Emailed customer services got a lame reply advising terms and conditions say responsibility mine to prove ok within 6 months of receipt fair enough but as didn’t need it didn’t open it . I don’t feel this is the genuine perfume which was my issue.not good enough. Have used all beauty before but now never again.customer service appalling not the way to keep customers”

Helpful Report

Posted 4 years ago

We are very sorry to hear you were not happy with your old order and the reply received from our agent. We will ask a supervisor to look into your enquiry and get back to you personally. All our products are sourced from reputable brands and beauty wholesalers and therefore the authenticity and quality should always be exactly the same whether purchased with us or purchased from a high street location. On the rare occasion an item arrives damaged or faulty in some way, we are always happy to resolve these issues for our customers however we do ask that the fault is reported within a timely manner. Perfume does not have an expiry date however a number of factors can affect fragrance such as light and heat and if not stored correctly this may destabilise a fragrance in much the same way as can affect wine. It is therefore unlikely that any company could offer an open ended guarantee on product quality once a product has been sold and has been outside of their own facility for sometime.

Posted 4 years ago

“I ordered products from all beauty and they delivered to the wrong address. The lady it was delivered to had called me directly and let me know the package was at her house. As this was so far away, I could not pick it up myself. I contacted all beauty to let them know what had happened, they responded by telling me they do not offer a collection service and wanted me to prove it wasn't delivered to me and I have to sign for it. I explained that I don't have a scanner but it's all they will accept. All I wanted was my order that I paid for not an attitude as if this is my fault and to never receive the products I paid for. I can see similar complaints in the past here, there is clearly a pattern and a problem with your system and your customer service.”

Helpful Report

Posted 4 years ago

Further to your review we are very sorry to hear of your delivery issue and for any misunderstanding. We note that once it was established with you that the parcel was delivered to the same address in a neighbouring town we sent a message to the courier concerned to request that they resolve this and deliver it correctly for us. Please accept our sincere apologies for any inconvenience caused by this unusual error. This may be due to your property being a new build and as yet not having an Eirecode. We can confirm that we will not leave you without your order and will email you again once they have responded with confirmation of when they will resolve this.

Posted 4 years ago

“Very good pricing, delivery on time.”

Helpful Report

Posted 4 years ago

“always order perfumes of this company never dissatisfied”

Helpful Report

Posted 4 years ago

Thank you for your kind review. We are very pleased to hear that you are happy with the service you have received.

Posted 4 years ago

“excellent I have ordered many times from allbeauty.quick delivery.good communication when parcel is going to be delivered. well packaged .and reasonable priced.highly recommended.”

Helpful Report

Posted 4 years ago

“I have ordered 3 bottles of Salvatore Ferragamo Amo all 100ml. I am just about to open one of them and I can say I am rather nervous after reading some of the reviews about fake products. I do hope that my purchases are genuine products as I would be very upset to find that the savings I thought I had made had in fact cost me more. As for the service; easy to use website, some amazing prices, that fluctuate for whatever reason, but still at great prices, the option to pay 30 days after delivery is perfect, the delivery and tracking are timely and efficient. Goods are well packaged and the items do appear to be in genuine boxes, just like the high street.”

Helpful Report

Posted 4 years ago

Thank you for your review. We can confirm that we buy our stock from a number of well established brands and beauty wholesale companies. On the rare occasion an item arrives damaged or faulty in some way we are always happy to resolve these issues for our customers. If you wish to know a little more about our company please see the links at the bottom of our website page where you can view details of our companies journey, recent awards, and our salon details. We hope this helps to put your mind at rest. If we can be of any further assistance in the meantime please don't hesitate to contact us directly.

Posted 4 years ago

“Not happy with my order. I have just paid over £100 for an electric toothbrush from All Beauty but there were no instructions whatsoever and no dealer stamp included.I need it immediately and don't have a camera on the computer so I could not take photos which they requested. I just hope the brush is genuine after spending so much!”

Helpful Report

Posted 4 years ago

Further to your review, we can confirm that we purchase this brand directly from their UK distributor and we are always happy to assist our customers with any warranty enquiries. As an online retailer and not a high street store we do not provide a dealer stamp. However if you require a receipt for registering your product a printable VAT receipt can be accessed from your order history page. These days many manufacturers are providing online user manuals and you can access such a manual for your toothbrush from the manufacturer's website. Simply enter your product model number into their search box to access your product listing page. If you need any further help please don't hesitate to contact us directly.

Posted 4 years ago

“Very happy, ordered a few times and they always have the fastest delivery. Highly recommended.”

Helpful Report

Posted 4 years ago

Thank you for your kind feedback. We are very pleased to hear you are happy with the service you have received and hope you have enjoyed your purchases.

Posted 4 years ago

“I have ordered twice with All Beauty and i have had no problems. The items were well packaged and they kept in contact by email to say when the items will arrive. I will be ordering from them again.”

Helpful Report

Posted 4 years ago

Thank you for your review, we are very glad you have been happy with the service and products received. If we can ever be of any further help please don't hesitate to contact us again.

Posted 4 years ago

“I have order 4 items but only got 2 of them parcel box was demaged sended pictures to customer service team but refused to sort out matter I'll never buy again in future.”

Helpful Report

Posted 4 years ago

Further to your review, we will always investigate any claim for damage or loss thoroughly and can see that a full investigation has been carried out for you. Following the results of this we have emailed you directly to update you.

Posted 4 years ago

“Apparently the product was delivered to me 5 days ago...After spending £60 worth of products I was advised to look outside or check with neighbours. I am now advised to wait for a investigation. I asked for a refund or for the products to be sent out and to be signed for this time. They have said no! I expect to have one of the two options offered . This is not how you treat customers. I won’t let this slip.”

Helpful Report

Posted 5 years ago

Further to your review, we will always look into any delayed or missing parcel for our customers and are very sorry to hear that your parcel has not been located yet. When Royal Mail tracked parcels are showing as successfully delivered we will always investigate with them to see if they have left the delivery with a neighbour or in a 'Safe Place' location for you as unfortunately on occasion the delivery agent can forget to leave a calling card. We will be back in contact with you within 2-5 business days with the results of this investigation. If we can be of any further help in the meantime please don't hesitate to contact us directly.

Posted 5 years ago

“DO NOT buy from here. Delivery took ages to turn up and when it did 1. The box was bashed 2. The product was NOT GENUINE. It was a Jean Paul Gaultier perfume which was a poor copy in terms of both packaging and smell. I have used this perfume every day for years so could tell straight away it was absolutely not genuine, especially obvious when comparing bottle/packaging to my genuine bottle. A full refund was given and will not be shopping here again.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are very sorry to hear that your order was damaged in transit. We are always happy to resolve such issues with either a replacement or as in this case a full refund. With regards to our stock authenticity, we purchase our Gaultier fragrances directly from the brand and therefore all our perfumes should arrive in pristine condition exactly as they would be if purchased from any high street store. However as with any type of product, on a rare occasion perfume can be damaged or have a fault such as a poor seal and if air can get into the product this can unfortunately affect the quality. Please accept our apologies for any inconvenience caused on this occasion.

Posted 5 years ago

allbeauty is rated 4.6 based on 3,176 reviews