“I was very impressed by the personal treatment my order was given. The item I needed had a close expiration date and I was emailed to ask if I still wanted it. Other companies may have just sent it. I did want it anyway and received it quickly.”
“Although not all vet supplies fault l did not receive my package as Australian customs destroyed the package due to missing paperwork UPS was not helpful at all full of lies their emails stated they contacted AVS they didn't,would be great if there was a caution when adding to cart instead of having to look in shipping conditions to see if paperwork is needed for overseas shipping l lost $160 AUD”
“This company needs to utilize more technology in their customer interactions. I wasn’t happy with the way they handled my return. They said they canceled my order but did not send a confirmation when I requested it. I had to call my credit card provider to dispute the transaction before being refunded. They also asked me to send a copy of my ID because my shipping address was different than my billing address. They should know by now that people use multiple addresses. in my case, my credit card address goes to my office and my delivery address goes to my home. I would think by now companies know that billing addresses and delivery addresses are frequently different. Their site indicates that when they have a mismatch, you have to send a copy of your photo ID to reduce fraud. But sending your ID to a Company is increasing the risk of fraud. This company is not as reputable like Amazon, so sending a photo ID on a customer representative’s email is high risk. They didn’t offer an option to upload my ID anywhere. I can’t say anything else about the company other than I don’t plan to order from them again.”
