“I checked Google, for liquid Tapeworm for cats and kittens. WormEze Feline Liquid is for roundworms, not tapeworm. But my cats won't have roundworms ??”
“Order was incorrect. Needed 2 10lb containers of feed thru fly control, that is what I ordered. Recieved 1 20lb bag of Product this I could not use. No measuring cup was with the Product sent nor was there a container to keep it safe and fresh. They tell me that 10lb tubs are no longer available being I ordered 20lb THEY THOUGHT, all was the same ONLY, it would not work for me. I know and understand that a person's first instinct is to make excuses as to why something happened how come it did, on and on only in this case a I am SORRY FOR THE INCONVENIENCE, is there anything we can do to fix this problem. ANYTHING would have been better than what was done or not done. UPS charged more than 5.00 to print out a return label. As of 7/20/23 no refund has been issued. I do not like to trash people for trying to do a job. This whole process should have been easy and it wasn't. It changed my whole outlook on getting a feed thru it is now history. Just to mention, the product was on the website still being sold the same as when I ordered ?????”
“This was my first time ordering from All Vet Supply and I was excited for my product to arrive. I placed the order on March 4, 2023 it was processed on March 10, 2023 and shipped on the 13th. When my package arrived on March 16th, it was completely the wrong order. Nothing that I ordered was delivered and since the items are used for my business, it is very inconvenient. I called the store and the customer service representative said that another customer had previously called and had received my order. The CSR emailed me a return label for me to send back the wrong items. Which meant, I had to make a special trip to UPS for the return instead of just saying for me to keep the items. My items have been reordered so, my hope is that I will receive it this week.”
“The response was quick on placing the order the product was what it said to be.The only improvement could be the delivery time but, I know it’s out of your hands.”
