“I have never had to deal with a company who cannot get a credit back to a customer when product was never delivered. This company claimed that USPS was to be blamed for it not being delivered to me. Even, so
after 21 days they still have not sent back my credit to PAYPAL. I put in a complaint and have PAYPAL contacing them, still no refund. I should not have to wait this long for it. First, no product then no refund. I will never order from them again, in fact 1 star is even too much, I give them 0. They do not have very good customer service, if not product delivered, then they should credit back the customer back right of way when order is cancelled, regardless of whose fault it was usps or them. Not happy with this company at all!!!”
This order was processed on time and shipped via USPS. Apparently, there was an issue with USPS delivering it to the customer and it is being returned back to us. Is is our policy to wait until the item is returned before issue the credit. We have to see the reason why it was returned as 9/10 times it is a customer generated error with an incorrect address entered or a delivery issue at the delivery address. This may or may not apply in this particular circumstance but that is our policy. It is listed on our Shipping/Returns page. We would never keep the funds for an order that was never delivered. In this case., the funds have already been refunded even though we still have not received the item back.
“I have to say I am super impressed. My first shipment did not show up at my trainers farm and the folks at allvet opened a claim and immediately sent a second shipment ( which arrived quickly!).”
“I was notified by a phone call that my order was cancelled due to supply issues. It wasn’t out until f stock the day I ordered it, but 1-2 days later I was called, which was a decent way to handle it.”
“They went above and beyond after my original order took longer to ship than estimated, then it got lost in the system at UPS for over a week. They sent me a new one because of the UPS mistake.”
