“This rating is based on my experience only and not the product. Alphalete's return process is terrible and borderline unethical. I accidently ordered two extra pairs of shorts. After placing my order, I immediately contacted their customer service department requesting the order to be cancelled. I was notified the next day that an attempt to cancel the order was made, but it had already been processed for shipping. Therefore, I would have to return the items once I received them. When I received the order, I printed the return label and mailed the package back to Alphalete. The first issue I have with Alphalete's return policy is that they charge customers for return shipping. This is common for small business merchants, but given Alphalete's significant consumer market and lack of retail stores, I'm surprised they still operate this way. The second issue I have is that I was charged double the cost to return the package than I was charged to receive it. The total for the items that I purchased was $92 (not including shipping), but Alphalete is only going to refun me $78. The third issue I have with Alphalete's return process is that when they receive the customer's return, they notify the customer that it can take up to 15 BUSINESS days to process the return and refund the purchase. In the meantime, the company bombards the customers email box with reminders that the refund can be used toward instant credit on their website. It's like this company is desperately trying to hold-on to the customer's money until all hope fails. It's such a sad operation that Alphalete has going on. I reached out to their customer service to give them an opportunity to rectify these issues, but I did not receive a response.”
“Horrible customer service. Super unprofessional & the leggings are average at best. Please avoid buying from this place. Soooo many better options out there for half the price.”
“Bought the amplify’s from their Here Comes the Sun Collection in Blue Moon for $83.50 USD (with shipping included). Gave major camel toe and started pilling after only one wash and hung it dry. Pretty expensive for the horrible quality.”
“What an absolute scam! They’re clothing is see through and cheaply made. They also refused a return because a completely unworn item of clothing had a “smell”. Must mean your clothes and factory have a smell. This is the biggest scam in fitness apparel and nobody should buy from them!!!!”
“No quality check prior to fulfilling order. Needed to return leggings and they did not accept due to missing size tag. Tag was hanging by a string when I received it so I pulled off. They would not accept return if an unworn item. Maybe they should have a quality control process in place”
“Didn't received my package after 5 weeks i have sended a email to support.
something went go wrong. afterwards they helped me well. received a gift card also for the product that didn't came along. I had to wait 1 more week for the products i have ordered. Still happy everything arrived.
Thanks to Giselle the support from ( Alphalete ).”
“even though I have spent over 120£ on my order they have charged me 39 euros extra for delivery. but on the website, they said free shipping over 120£ purchase. It's ridiculous. I had to pay 39 euros extra to get my items. I will never buy something from Alphalete again.”
“I purchased $200 worth of items.. short and sweater set and leggings and tank. The short set was not matching colours even though same name, one was brown one was green you couldn’t even wear together.. very unflattering and poorly made. Then my leggings came with runs already on them and ink of my tank top. To much to hassle and money to return. Very unsatisfied.”
“BEWARE OF THIS COMPANY. Sure, Alphalete looks like a trendy clothing company like Gymshark, but it's a complete and total scam. I ordered some sale items two weeks ago and received a notice that the fulfillment period will be lengthy. Still no tracking. Still no package. I SHOULD HAVE LOOKED AT REVIEWS BEFORE ORDERING FROM THIS SCAM OF A COMPANY.”
“Have to pay for shipping to buy and return- spent 80 on leggings, didn’t fit so changed leggings to cheaper pair (60 dollars) and still somehow lost 5 dollars between shipping costs to buy and return. The new leggings came and again didn’t like them. Have to return- but this legging came with a tag that had to be removed in order to try on (right on the hip bone) to then find out they don’t accept returns without tags. Out of 80 dollars.”
“Very poor customer service. This isn’t the first time I’ve had to return an item and both times they’ve taken a long while to get back to me. I had to return 3 items, I did so over a month ago and I am still waiting to hear anything! I love their products but because of their customer service I won’t be shopping with them anymore. Also they’re shipments always take a while to get to you, which is understandable but I would expect a company that I have purchased a lot from to get back to me within a few days to a week… not take well over a month and still nothing …”
“Worst customer service.
Worst customer service.
Both 6 shirt Medium size and 3 joggers medium size and they are not fitting me and looks like their Large is standard medium.
I asked them for large size as exchange and now there are not accepting.
I never wore them and now they are useless.”
“LITERALLY A SCAM!!! They canceled almost half my Black Friday order (2 months later) due to “inventory issues” yet I can see one of the hoodies I ordered in stock online. Same size. Same color. Oh but a 15% discount makes up for it right? No- I got the hoodie at 50% off. They refuse to honour the discount even though it's their screw up.”
“Hello do you have a customer service number to call? I’ve emailed 3 times about a existing order and wrote on your IG page. What customer service ignores it’s supporters? I haven’t even received my first order so now am I supposed to trust you so I can place another one.
Order #1653027
Why are so many people not getting their orders?”
“Ordered a large number of products in the Black Friday sale, still not received anything & despite numerous attempts no response from customer service either. It’s been MONTHS. Totally ripped of & given how many people are in the same situation I’m genuinely confused as to how this company hasn’t been done for theft/fraud. Constantly active on social media & launching new releases, shocking company, don’t buy, you’d be as well setting your cash on fire.”
“I received a pair of leggings from alphalete in the mail, and when I tried them on (keep in mind I am a size medium and my measurements fall within that category) they split down the seam of butt. I have tried twice now to email them, however I have yet to hear a response. They said wait 5 business days, its been 3 weeks now... no number to call for costumer service, and I am very disappointed with the product. My money went right down the drain because they do not have the decency to respond or provide a better service. Alphalete should seriously consider putting a costumer service team together, and I will never order from here again. Gym shark will now be my first choice.”
“BEWARE! Worst customer service! If they send you the wrong size, wrong time, something’s defective you won’t hear from customer service. Google them and see if you can find a # for customer service. Impossible to get a response”
“I ordered a birthday present for my significant other and its been over 1month and I haven't heard anything from them. I tried sending inquiries with no replies. They took my money but won't reply. Brutal company, recommend shopping elsewhere.”
