“Ew… these leggings are the WORST… I treat myself to a high end set every season. This is the worst set yet. They do NOT compare to other high end brands. Moderately unflattering but for me it’s the length + the odd stitching between the thighs. They’re completely see through when squatting (bonus is the scrunch makes a perfect bum hole graphic over your actual bum hole) — I hate these leggings. No front stitching doesn’t matter you’ll still have a very detailed camel toe. Value for the quality two thumbs down, just order Gym Shark they’re the same quality - the camel toe for a fraction of the price.”
“An absolute SCAM OF A COMPANY. As many other reviews say (WOW do I wish I read them ahead of time) they DO NOT ACCEPT RETURNS and will come up with insane reasons why. WORST COMPANY.”
“Very long wait times for postage. Took them 10 business days to have my items sent out, and they use DHL instead of UPS, which are taking them forever! It’s been over a month since I made the purchase and the items still hasn’t left the US. Never shopping here again.”
“The shipping is ridiculously slow and I will never order again. This is really unacceptable. I ordered over 2 weeks ago and it hasn’t even left the warehouse which is in the same country as I am. I’ve ordered things from china and received faster than this. You lost me as a customer even before I received my order”
“AVOID! They run extremely small so size up if you choose to buy from this company size up. They do not allow returns even though they say they do, they would not accept my return even though they were in perfect condition with tags still attached within their 30 day window. Never even tried on because I knew they weren't going to fit. Save your time and money and shop at a reputable company.”
“I bought a leggings for my daughter. However it did not fit so we had to return it. The return process was already difficult as you have to contact support online and it took them a few days to get back to us. We sent the item back and I got an email saying that the return was cancelled because the item was damaged/unacceptable. What?! So if you buy from Alphalete, make sure that it is something that you want. My mistake, I did not google them before buying from them. Lesson learned.”
“I contacted alphalete November 16th in regards to my brand new gym set fading in the wash when I had washed accordingly with the wash instructions. I sent the items back November 22nd. They were delivered November 25th and I am still being told they haven’t received them and haven’t given me my £100 refund!! It’s an absolute joke, I won’t be buying from them again”
“TRIED TO RETURN -EXCHANGE A PAIR OF SHORTS FOR A LARGER SIZE THEY RESPONDED NO RETURN DUE TO STAIN ON SHORTS....I TRIED THEM ON REALIZED THEY WERE TO SMALL AND SENT THEM BACK 3 DAYS LATER NO STAIN AT ALL...I HEARD FROM 4 PEOPLE AT MY GYM THEY ALSO WERE DENIED RETURN DUE TO STAIN....THE HAVE A STAIN...ON THERE SERVICE I EXPERIENCED...RUN DONT HIDE FROM THIS COMPANY.”
“Have sent multiple emails with the 3rd party company having no idea whats going on. Contacted support multiple time without any resolution. Ordered 2 things a MONTH ago. One came last week and can get no info on the other item.”
“I ordered my son’s Christmas presents in November. It is now Christmas Eve and still NO delivery! Customer support was a joke, offering up a standard, formatted response of, “Sorry you have not received your package. We are working hard to get it to you.” I completely understand delays for the Christmas season but over a month and nothing???”
“I love alphalete clothes so I’ve made 2 orders since the middle of November. My first package took 25 days to get delivered from the time is was shipped. (I live in the US). I contacted alphalete several times and I got no response back. Thank god UPS takes care of their customers because otherwise I still wouldn’t have my package. It wasn’t until 4-5 hrs after my order was delivered that I got an email back from alphalete saying the the issue was resolved and they have a notification that my package was delivered. For such a great company they have absolutely terrible customer service.”
“I wanted to love Aphalete, I really did, I have bought many items from them. This time around I was VERY disappointed and quite upset with them. During their Black Friday sale I ordered 6 items on November 19th, during the the waiting period I followed up to see when the items would ship, they gave me a generic answer that it will typically ship 10-15 days out, okay that's fine, however it is now three weeks and I am just finding out that out of my 6 items bought that three of my items have been cancelled. When I emailed them to inquire why and really voiced my opinion as to why I am being notified 3 WEEKS LATER is mind blowing. I ordered these items to get BLACK FRIDAY PRICING and now all of a sudden my items are cancelled. When I stated to the advisor that I was upset and how I should not suffer for the lack of communication on their end, she stated that half the items are being shipped and the other half will be delayed, however for the item's NOT shipped I received a refund. I am not overly concerned for the refund, there is a reason why I ordered on Black Friday, as I wanted to take advantage of the deals offered. Now I am not receiving any answers from the advisor.”
“Stole my Money
I cancelled my order two minutes after placing it as the conversion rate made my order more expensive than I could afford.
I was told I would receive a full refund since the order was never processed. I did not receive a full refund and when I sent a bank statement to the company clearly showing that they still owed me money, they denied my request.
Conversion rates change everyday and refunds should be completed at the conversion rate of the day the original payment went through.
This company has stolen my money and will likely continue to steal money from others.
I have attached a photo of my bank statement showing what I paid and what they refunded.”
“I have purchased a good few items and a lot of the time been very happy however the last order of leggings came with loose stitching and by second use bobbled up the material isn’t as soft or compressed I’m unsure what is going on but it is really disappointing as they are expensive.”
“This rating is based on my experience only and not the product. Alphalete's return process is terrible and borderline unethical. I accidently ordered two extra pairs of shorts. After placing my order, I immediately contacted their customer service department requesting the order to be cancelled. I was notified the next day that an attempt to cancel the order was made, but it had already been processed for shipping. Therefore, I would have to return the items once I received them. When I received the order, I printed the return label and mailed the package back to Alphalete. The first issue I have with Alphalete's return policy is that they charge customers for return shipping. This is common for small business merchants, but given Alphalete's significant consumer market and lack of retail stores, I'm surprised they still operate this way. The second issue I have is that I was charged double the cost to return the package than I was charged to receive it. The total for the items that I purchased was $92 (not including shipping), but Alphalete is only going to refun me $78. The third issue I have with Alphalete's return process is that when they receive the customer's return, they notify the customer that it can take up to 15 BUSINESS days to process the return and refund the purchase. In the meantime, the company bombards the customers email box with reminders that the refund can be used toward instant credit on their website. It's like this company is desperately trying to hold-on to the customer's money until all hope fails. It's such a sad operation that Alphalete has going on. I reached out to their customer service to give them an opportunity to rectify these issues, but I did not receive a response.”
“Horrible customer service. Super unprofessional & the leggings are average at best. Please avoid buying from this place. Soooo many better options out there for half the price.”
“Bought the amplify’s from their Here Comes the Sun Collection in Blue Moon for $83.50 USD (with shipping included). Gave major camel toe and started pilling after only one wash and hung it dry. Pretty expensive for the horrible quality.”
