Amazon UK Reviews

Name: Amazon UK
Rating: 4.67

4.7 Rating 13,366 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,366 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 4 star review on 2nd November 2024

Anonymous

Amazon UK 1 star review on 16th September 2024

Lina

Amazon UK 1 star review on 15th July 2024

C F

Amazon UK 1 star review on 3rd June 2024

Amazon UK 1 star review on 16th May 2024

Khan Choudhury

Amazon UK 1 star review on 13th December 2023

Juliana

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They kept sending me defective items. And then emailed me to tell me that my account will have restrictions out on it due to returning so many (defective) items! Ridiculous”

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Posted 1 week ago

“Horrific customer service. Please do not use, when it goes right it's good. When it goes wrong you never receive any help or support and the problem doesn't get resolved”

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Posted 1 week ago

“"Andy Perry’s brilliance in handling my financial recovery case was nothing short of exceptional. From the moment I reached out, he displayed an unparalleled understanding of the complexities involved in recovering lost funds of $300,000 from a broker scam. His approach was both strategic and thoughtful, ensuring I was informed at every step and fully confident in the process. Andy’s professional demeanor, attention to detail, and tireless dedication were key to the successful resolution of my case. He navigated each challenge with expertise and commitment, making what seemed like a hopeless situation into a success story. Thanks to Andy, I recovered the funds I thought I would never see again. I wholeheartedly recommend Andy Perry to anyone facing financial fraud. His blend of brilliance and professionalism is a rare asset, and he delivers results you can trust." andyperry0147 (@) gmail.com”

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Posted 1 week ago

“void amazon uk shop else were there returns is a joke they done me out of 500 pound they refuse to help me with my refund now they put my refund status into perment block so they wont give me my money back dont buy on amazon you will regret it avoid them all cost there customer service are rude and put phone down i have put claim in with my bank to try get my money back avoid amazon shop else were”

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Posted 1 week ago

“No matter how many times I ask the Amazon delivery people to knock on my door (I'm always in), they never do and just dump the parcel in my garden which is a matter of feet from a main road. So guess what? The parcels get pinched. Then Amazon question that they have been because they have 'photographic evidence' that the item has been,'delivered'. I pay for very expensive Prime, so surely I can expect a knock on the door for that price!”

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Posted 2 weeks ago

“I’m using Amazon uk as prime member for over 10 years. Excellent customer service (the best) not one of the the best but THE BEST.”

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Posted 2 weeks ago

“Ordered items and come next day very good service, Easy to Return parcel.”

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Posted 2 weeks ago

“Fast delivery, items as described, ease of use & ordering.”

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Posted 2 weeks ago

“Always a first class service”

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Posted 2 weeks ago

“Always curtios ,delivers on time”

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Posted 2 weeks ago

“I works with amazon and I am so excited to work with amazon for all my life I am so happy 😊 😃 😀 😄 😁”

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Posted 2 weeks ago

“Go to site for items to purchase, large selection and good range of prices. Delivery options and easy to set up an account.”

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Posted 2 weeks ago

“Always a good experience when things go wrong they deal with it promptly”

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Posted 3 weeks ago

“Easy and quick to make an order and to review goods, very commetitive”

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Posted 3 weeks ago

“Great to deal with. Most transactions go according to plan. Good value for money. Easy to use chat for any problems whicj are resolved quickly.”

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Posted 3 weeks ago

“Good products but can get cheaper on e bay”

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Posted 3 weeks ago

“Order arrived on time definitely recommended amazon.”

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Posted 3 weeks ago

“My experience with amazon was very great.They deliver exactly what you could have ordered and am very happy for that.”

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Posted 4 weeks ago

“Order apple airpods and receive kids toy 3+age… closing my account and now struggling to receive my refund… piece of s..t company”

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Posted 1 month ago

“I ordered a laptop from Amazon UK, received a message thar it had been lost in transit. Have been on to customer service, who wanted to investigate, I replied with order details and invoice, each enquiry made has been a total waste of my time and it looks like I've lost my money too, customer service are quick to disconnect mid call, have sent me around in circles with so called investigation, still not received the package nor a refund. Absolutely fuming. Customer service is a joke.”

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Posted 1 month ago

Amazon UK is rated 4.7 based on 13,366 reviews