Name: Amazon UK
Rating: 4.65

“I truly appreciate the support and commitment they showed throughout the process. Their quick action and consistent communication made a stressful situation much easier to handle. My withdrawal was completed far sooner than I anticipated, and the entire experience was managed smoothly and professionally, giving me complete peace of mind.”

Amazon UK 4 star review on 14th May 2026

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Posted 4 days ago

“I truly appreciate the support and commitment they showed throughout the process. Their quick action and consistent communication made a stressful situation much easier to handle. My withdrawal was completed far sooner than I anticipated, and the entire experience was managed smoothly and professionally, giving me complete peace of mind.”

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Posted 4 days ago

“Their prompt response and well-organized support made the entire process easy to understand and complete without stress.”

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Posted 1 week ago

“Don’t be fooled by the "Premium Delivery" option. It is a calculated, misleading omission designed to bully you into an Amazon Prime subscription. I attempted to purchase studio headphones and a piano bench. The site proudly displayed "Next Day" delivery for Prime members for the Headphones. I opted for the "Premium Delivery" at a steep £5.99 (nearly the cost of a full month's subscription). Amazon deliberately obscured the actual delivery date per-item for this "Premium" service until AFTER I had hit the "Buy Now" button and paid. Only then did they reveal that BOTH items wouldn't arrive for 48 hours, despite the headphones clearly being available for Monday delivery (with Prime). When I challenged this on online chat, I was met with a wall of corporate nonsense. An advisor named Jayashree flat-out lied, claiming my parcel would be "automatically upgraded," if possible but refused twice to guarantee it. A claim the Manager (Mohammed) later said was impossible. When I asked for a formal complaint reference or a transcript of these dishonest promises from the Manager, Mohammed? Refused. This is "sharp practice" at its finest. They hide the dates to pressure you into "just in case" Prime subs and hope you won't bother to cancel once you've invested the time. I’ve cancelled my entire order on principle and reported them to CAB Consumer Advice (Trading Standards). Amazon used to be about convenience; now they are about deceptive workflows and dishonest customer service. I'm voting with my feet and heading back to the High Street. And - It gets worse. After requesting an escalation above the Manager (Mohammed) due to his refusal to provide a complaint reference, Emailed transcript or actually do anything to resolve the issue, I received an "escalated" response. The person who replied to the escalation? Mohammed himself. Amazon is literally "marking its own homework." The response solely served to repeat what Mohammed had already said and was in no way a genuine attempt to resolve the issue. When you ask for a higher authority to review a manager's failure, they just route the email back to the same manager to dismiss it. This isn't a customer service department; it's an echo chamber designed to silence legitimate grievances. If you think "Management" will help you here, think again—they are too busy covering their own tracks.”

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Posted 2 weeks ago

“My issue was taken seriously and resolved in a timely, professional manner. I was relieved to receive a full refund last week, and the team showed genuine support throughout.”

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Posted 2 weeks ago

“Their commitment to resolving the issue was evident from start to finish.”

Amazon UK 1 star review on 27th April 2026

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Posted 3 weeks ago

“I was honestly unsure about reaching out at first, but I’m glad I did. I had been dealing with a frustrating issue for a while and needed someone reliable to guide me. ERF responded quickly and handled everything in a very professional and straightforward way. They explained the process clearly and kept things simple, which made it easy for me to trust them. The whole experience was smooth and reassuring. I appreciate their support and would definitely recommend them to anyone looking for dependable help.”

Amazon UK 1 star review on 15th April 2026

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Posted 1 month ago

“Amazon employees might be stealing the products they are supposed to deliver because lately, I place orders on Amazon, and even though the person who is supposed to deliver the package says it has been delivered, I can’t find the package anywhere.”

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Posted 1 month ago

“Disgusting service from Amazon and also the executive office when I tried to escalate. Customer loyalty no longer counts for anything. I am closing my account”

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Posted 1 month ago

“worst company ever, I have been having delivery issues for over 5 years. Amazon executive relations put in place many delivery instructions , not to deliver to my front door or use letterbox boxes I live on a footpath to massive housing estate and they just dump and run leaving my orders for anyone to steal. They also put it as deliver to back gate , had a pin drop location, what3word location and even marked it on Google maps and still they deliver to the front door. I tried a parcel box and instead of using it they just throw it on the floor My last delivery was left hanging out of my letterbox and was stolen , luckily I had CCTV footage , so I reported it as stolen and they said they wanted to investigate , they came back with handed to resident and wrong house number even though CCTV showed them delivering it and being stolen I have now left Amazon as they NEVER seem to care”

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Posted 1 month ago

“I had a very disappointing experience with Amazon’s customer service. I spent an entire working day communicating with multiple agents regarding a delivery issue. I was repeatedly given incorrect and conflicting information about the delivery time, which caused significant disruption to my work schedule. Despite confirming the delivery time several times, the information provided by different agents was inconsistent and unreliable. This shows a clear lack of coordination and training within the support team. Although I eventually received compensation, the main issue remains unresolved, and the overall experience was frustrating and time-consuming. I expected a much higher level of service from Amazon. Unfortunately, this experience has significantly reduced my trust in their customer support.”

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Posted 1 month ago

“I was impressed by how quickly and professionally my case was managed. Thanks to their efficiency, my withdrawal issue was resolved without unnecessary delays. They maintained transparent communication and kept me updated at every stage. The consistency of their support made a challenging situation much easier to navigate.”

Amazon UK 1 star review on 20th March 2026

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Posted 1 month ago

“It was truly a pleasure working with this team, and I’m sincerely grateful for the time and effort they devoted to helping me.”

Amazon UK 1 star review on 14th March 2026

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Posted 2 months ago

“It was truly a pleasure working with this team, and I’m sincerely grateful for the time and effort they devoted to helping me.”

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Posted 2 months ago

“They’re the kind of professionals who go above and beyond — trustworthy and truly dedicated in doing an amazing work”

Amazon UK 1 star review on 9th March 2026

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Posted 2 months ago

“I was dealing with a complicated situation that left me unsure about what to do next. While researching possible solutions online, I came across Alpha Recovery that had been recommended by others. When I reached out, their prompt response and professional approach immediately stood out. They took the time to listen carefully, asked the right questions, and made sure they fully understood my concerns before offering guidance. Their clear communication and structured support helped me feel more confident about the next steps.”

Amazon UK 1 star review on 8th March 2026

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Posted 2 months ago

“When I first reached out to Barbara, I was completely exhausted mentally and emotionally. A financial situation involving $427,000 had become so complicated that I no longer knew where to turn. What immediately stood out was how calm and organized the Barbara team was from the very first conversation. They took time to understand every detail of my case and never rushed me, even when I struggled to explain everything clearly. Throughout the process, they maintained steady communication, providing updates that were clear, honest, and easy to understand. That level of transparency gave me a sense of control I hadn’t felt in months. Every step was handled professionally, and their persistence never wavered even when obstacles came up. In the end, the issue was resolved successfully, and the relief I felt was indescribable. Their dedication didn’t just restore my finances — it restored my confidence and peace of mind. I will always be thankful for their commitment and integrity.”

Amazon UK 1 star review on 24th February 2026

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Posted 2 months ago

“When I first reached out to Barbara, I was completely exhausted mentally and emotionally. A financial situation involving $427,000 had become so complicated that I no longer knew where to turn. What immediately stood out was how calm and organized the Barbara team was from the very first conversation. They took time to understand every detail of my case and never rushed me, even when I struggled to explain everything clearly. Throughout the process, they maintained steady communication, providing updates that were clear, honest, and easy to understand. That level of transparency gave me a sense of control I hadn’t felt in months. Every step was handled professionally, and their persistence never wavered even when obstacles came up. In the end, the issue was resolved successfully, and the relief I felt was indescribable. Their dedication didn’t just restore my finances — it restored my confidence and peace of mind. I will always be thankful for their commitment and integrity.”

Helpful Report

Posted 2 months ago

“When I first reached out to Barbara, I was completely exhausted mentally and emotionally. A financial situation involving $427,000 had become so complicated that I no longer knew where to turn. What immediately stood out was how calm and organized the Barbara team was from the very first conversation. They took time to understand every detail of my case and never rushed me, even when I struggled to explain everything clearly. Throughout the process, they maintained steady communication, providing updates that were clear, honest, and easy to understand. That level of transparency gave me a sense of control I hadn’t felt in months. Every step was handled professionally, and their persistence never wavered even when obstacles came up. In the end, the issue was resolved successfully, and the relief I felt was indescribable. Their dedication didn’t just restore my finances — it restored my confidence and peace of mind. I will always be thankful for their commitment and integrity.”

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Posted 2 months ago

“I had a payment issue and received clear, helpful guidance.”

Amazon UK 1 star review on 17th February 2026

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Posted 3 months ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Live Chat, Telephone

Amazon UK Reviews