Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,424 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,424 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 5 star review on 27th July 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered Dr Clean. £10.99 when it arrived it was called JUE FISH made in China.I have returned this and should be refunded, I did a review asking WHY is it call JUE FISH. I was informed my review would not be published as it does not reach the correct standard. Obviously if you tell the truth your review is not acceptable, what a fraud !!!!!”

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Posted 3 days ago

“⭐️⭐️⭐️⭐️⭐️ Outstanding Delivery Service from Yazmin! I want to give a huge thank-you to Yazmin, my Amazon delivery driver today in the NW10 area of London. She truly went above and beyond! Earlier today, she came to deliver my item, but I wasn’t at home. I thought I’d have to wait until the next day to receive it — but to my surprise, Yazmin came back later in the evening and made sure I got my package. That level of dedication and care is so rare these days. Because of her, I’m genuinely happy to start ordering from Amazon again. I had stopped for a while because of previous delivery issues, but Yazmin completely changed my experience. She’s polite, professional, and clearly cares about her customers. I hope Amazon recognizes her amazing effort — drivers like Yazmin make all the difference!”

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Posted 3 days ago

“I wanted to file a complaint, but unfortunately I was disconnected several times and apparently none of the consultants fulfilled my right to file a complaint about the lack of professional treatment of the customer. They illegally charged my card for an item I returned. The courier picked it up, and the return has been in transit for two months. They offer free returns and have the contract with the courier. However, for items lost in transit, they charge the customer who returned the item. They've been neglecting customer service for a month now, they don't meet deadlines, they don't respond to incident reports. They don't know anything, they don't help at all, they transfer from consultant to consultant and then disconnect the chat. The worst customer service. It's also difficult to reach anyone. They're useless and show zero professionalism. All they can do is repeat memorized phrases, be rude, and disconnect the chat. They behave like a children, even when a customer has been struggling with them for a month, and none of their 20 consultants can solve the problem”

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Posted 5 days ago

“Got scammed.”

Amazon UK 2 star review on 22nd September 2025

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Posted 2 weeks ago

“Lost funds recovery through Denise Expert Recovery team”

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Posted 2 weeks ago

“Awful service delivered by someone called suliman. Had appalling and bulling approach . I got Delivered extremely damaged box and products yet he claimed he couldn’t see the damage . I had to throw milk in the drain as cartons got soaked with the chemical that leaked in side the box. They packed toiletries with cupboard food. I have cancelled my membership and will refrain from such incompetent firms . I pray you taste your own medicine one day . Will not forget the stress they caused me today . Shame on you This website also useless. U tried uploading pics to show the damage but it won’t upload anything”

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Posted 2 weeks ago

“What I dislike about Amazon is the fact that they believe they can never be wrong. If requesting support they turn you down but expect a 5 star rating. They edit out poor reviews. I guess that is down to the number of college leavers they use, no experience and cannot work out right from wrong.”

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Posted 2 weeks ago

“Do not use this incompetent and moronic service, they managed to lose in transit 3 loads of 30 litres of cat litter.... In stones that is over 14 stone.... How do you lose something this big? Easy, you don't lose, your staff keeps it. Choke on it”

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Posted 2 weeks ago

“I lost £20,000 to this broker.”

Amazon UK 2 star review on 16th September 2025

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Posted 3 weeks ago

“Recovery is possible through Denise Expert Recovery”

Amazon UK 2 star review on 15th September 2025

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Posted 3 weeks ago

“Highly recommended—trustworthy and successful!”

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Posted 3 weeks ago

“I have always used amazon over anywhere else I receive parcels daily but as of lately I have had nothing but problems and no interest from them to fix it 5 of my last parcels I have ordered as they were prime and I needed them quick(I pay for prime) and all 5 have not came next day so I have cancelled my prime account and now boycot as when I addressed the issue I got a sorry won't happen again well it did so I am done using them as is my husband. I always thought they had the best customer service not anymore.”