Amazon Canada Reviews

Name: Amazon Canada
Rating: 1.50

1.5 Rating 502 Reviews

9 %

of reviewers recommend Amazon Canada

Company Reviews

Questions

Metrics

1.5

Based on 502 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon Canada 3 star review on 28th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Boycott Amazon the owner is part of Donald Trumps disgusting group of allies”

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Posted 3 hours ago

“So here is a lesson, they won't allow me to write a bad review about a seller. They also can't reach the seller?! With all this technology and I can't get a missing piece.”

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Posted 3 days ago

“It could be better, but it is what it is. I haven't been using it for long.”

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Posted 1 week ago

“Amazon has gotten so bad lately. First, they tell you when to expect your package, then they change the delivery date, tell you it's "delayed" and then to wait to see if you're going to get it. After you wait 4 days and it doesn't show up then you can talk to someone who "might" have a clue about where your package is. If they do manage to deliver it, you can be 100% sure they won't follow your delivery instructions. One driver even told me he never looked at the instructions. I've found my packages thrown over my fence in the back yard, left outside in the elements (when I've provided a place inside for it to be left) and they've even left it down the street at another house (when my street and house number are clearly and largely marked on the front of house.) I'm so done with this company. They don't have and loyalty incentive for me to stay. I'm going back to shopping local. If I could give half a star I would.”

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Posted 1 week ago

“Unethical company, we ordered Pergolas yesterday and Amazon blocked our order and account. We called customer service who said they will look into it and reactivate the account. All other items in that order were processed. Soon we saw that our pergola order has been deleted and the price doubled on there site. They blocked us from buying it at their posted price yesterday and today it has doubled!!!! Very unethical and snarky move.”

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Posted 1 week ago

“The product from Amazon was fine the delivery service that they use in the cariboo BC Canada is horrendous (dragonfly delivery )and the customer service that said too bad so sad you chose to order from us was shocking”

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Posted 1 week ago

“I've never had a problem after hundreds of deliveries.”

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Posted 2 weeks ago

“Orders thousands of dollars worth of merchandise and had so products no get delivered and some empty boxes delivered. They promised me my money back got nothing then proceeded to promise gift cards for the money lost $700-900 got nothing. Phoned then numerous times and got no help and was told it was going no further what business treats there customers like this I will never order from them again and I will tell everyone to do the same.”

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Posted 2 weeks ago

“Awful company and uncaring employees. Not sure why they bother with delivery time promises as they NEVER actually arrive in the promise times. Not to mention I watch many of their drivers talking in the phone while driving, won’t even get out for deliveries anymore. They just throw your package in the general direction of your home and speed off.”

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Posted 3 weeks ago

“Think Amazon's good they just need to look into the other delivery companies they got working for them, intelcom or Dragonfly or whatever it is. Packages are not being delivered and delivery instructions are being ignored”

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Posted 4 weeks ago

“My review is regarding the drivers. Why are they allowed to talk in the phone while working? They are constantly coming to the building I am in talking in their speaker phone with a friend very loudly. If they aren’t on speaker, they have ear plugs talking. They should be asked to hang up while in the building. These are generally men from India. I’m not sure who they are talking to but it seems they are not able to work alone, they need to be talking or with someone all the time. They should be working not socializing.”

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Posted 4 weeks ago

“Extremely poor customer service!!!! I am trying to place an order for pickup at a locker website is not allowing me to do this! Customer service is telling me I have to wait 24 hours and then look for an e-mail. This is terrible customer service!”

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Posted 1 month ago

“I ordered a 48 pc Roller set for perming hair and most of them were broken straight out of the package, I have an Amazon account but apparently do not qualify to write a review on any items. These problems along with process it takes to either get a refund or exchange makes Amazon not worth being apart of.”

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Posted 1 month ago

“Another dumb delivery driver today left my package right in the middle of the driveway so that if I back my car out of the garage I would crush it. Can't these guys step out of their van and walk a few feet to put it to the doorway or to the sides of the driveway? At least not to the middle of the driveway. Last time a guy did this here from Amazon. He dropped it off his window. Didn't even open the door and then when he backed up he cranked his wheel and he drove right over the package and broke the contents inside. I put a big complaint in to Amazon and they couldn't believe the guy did that so they were going to check into it. And here I have another one today. These guys just totally lazy.”

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Posted 1 month ago

“Since Amazon fired their delivery drivers about 3 weeks ago and farmed out their shipping their delivery sucks to the point I can't use them anymore. I tried Walmart but they use Uber to deliver and they come as late as 10pm.”

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Posted 1 month ago

“I just received an order that took nearly a month, they added an additional item and charged me for it. I have been unable resolve this issue with Amazon in any way. Hence the review. My order still showed quantity of 1 on my end and they charged me for two and will not correct their error. I asked to speak to a supervisor and was refused. This is scary that they can just add to your order and not fix the problem.”

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Posted 1 month ago

“Honestly Amazon scams you. I ordered a bed rail for my 7 month old kid but all I got was a mattress instead. I contacted them, said you have sent a wrong item for which i was asked to Drop off the item. Seriously..? a queen mattress..? I asked for a pick up which they denied. Now im stuck with a mattress that i do not need”

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Posted 1 month ago

“I have been a prime member for over 5 years but ever since Amazon closed its warehouses in Quebec a few weeks ago due to the union-starters, my deliveries are super slow. They sub contracted very cheap and ultra bad couriers, namely Intelcom, who seem to have taken over the entire city of Montreal! What used to take 48 hours or less to arrive, now average 4 to 6 days. And they had the audacity to increase my membership last year! Basically I’m paying over $100 per year for prime video-really??! And have you tried to contact a customer service agent lately? Good luck with that. They make it impossible for you to complain. But they’re quick to take your money. I think my happy Amazon days are behind me and it’s time to find a new delivery company. Money got to your head Jeff and you simply don’t care about the people that made you rich in the first place”

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Posted 1 month ago

“I have been a customer for years. I have Prime and lately my deliveries are not arriving within the one or two day delivery as stated in my Prime membership. It should not take almost a week when I used to get it the next day. It is also coming by Canada Post when it used to be delivered by a courier. I am not happy with this at all. Why am I paying for Prime if I am not getting the service I was promised?”

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Posted 1 month ago

“They keep recharging me months later for items I returned and was refunded and have no reasons given. Even when I ask they will not say why. I even have had to fill out forms and wait for investigations. I shop and spend many thousands yearly ! Absolutely no support and no loyalty. Support is so hard to get too as well.”

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Posted 1 month ago

Amazon Canada is rated 1.5 based on 502 reviews