Amazon Canada Reviews

Name: Amazon Canada
Rating: 1.55

1.6 Rating 420 Reviews

10 %

of reviewers recommend Amazon Canada

Company Reviews

Questions

Metrics

1.6

Based on 420 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon Canada 1 star review on 16th October 2024

Anonymous

Anonymous // 01/01/2019

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“I've had 2 separate orders delivered with empty boxes. Instead of helping me they told me to make a police report. For boxes that came empty.i spend 1000s every yr at amazon and I canceled my acct this am. Tired of immigrants who speak 0 English and now making stupid policies like this. I live in Edmonton..NO COP WILL MAKE A POLICE REPORT FOR BOXES THAT ARRIVED EMPTY..”

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Posted 4 days ago

“Amazon Canada sucks, can’t find anyone to help me. My item was delivered to another city but they won’t reimburse me because item wasn’t returned. I didn’t receive it. Can’t find a chat agent anymore and no one seems to care. Must be time I cancel membership. They should change their name to Amachit because that’s what it is now. 💩”

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Posted 6 days ago

“It's Amazon, so its super convenient to get stuff that nowhere else sells, especially in the Yukon. That being said, it's also Amazon, so you already know that Prime is a scam beyond the delivery (adverts on tv now), and that you are viewed as an annoying pest of a customer should you contact customer service. Speaking of... Customer service just loves to lie to the fact that you can almost guarantee a different outcome if you push to speak to a supervisor, who will almost immediately override whatever they are saying they can't do, refund/credit you accordingly, and then wish you good day. This can take 1 attempt, or can take 3-4 attempts. Point is, you shouldn't have to argue and fight for your consumer rights to be respected, and for them to adhere to their own policies which change internally on the daily it would seem. Ultimately, if you can get your product elsewhere, do so. This billion dollar company that treats its own workers and customers like the a piece of dog faeces on their shoe, needs to learn that profits don't rule above all else.”

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Posted 1 week ago

“Why can Amazon not find my new address when Canada Post can? It is a new subdivision and deliveries are made to the older houses 2 streets down (less than 1 km away).”

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Posted 1 week ago

“I think your nhl broadcast absolutely sucks compared to reputable broadcasters. Would be better off leaving hockey to the experts . The rest of your broadcasting is good I can even live with the commercial breaks”

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Posted 2 weeks ago

“The last two orders to our home have been scheduled for 4am dropoff which we DID NOT request, and left outside our building and had to be resent because they were lost/stolen. we do not know why this 4am dropoff is being selected and we do not want any further complications.”

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Posted 3 weeks ago

“Amazon's service has declined so much recently. They are very rude. The company as a whole is a scam. Returned something for a refund they're saying they can see it was picked up for the return but never made it to the warehouse and they wont refund me for it.”

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Posted 3 weeks ago

“They randomly charge for prime without permission”

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Posted 3 weeks ago

“I use to love Amazon until recently. The customer service team are not helpful and can't tell me why I am having issues with Prime Vedeo. I spent all day on thephonw with them multiple phone calls and all I got was escalated to a manager to review my issue. After having to ask when somone would get back to me I was told perhaps within 24 hours. Back when you called customer service in the states they were awesome and could fix the issue. I'm paying for a service they can't seem to fix. Not happy with this at all. I use Amazon all the time and have serval channels on Prime but no one willing to really assist.”

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Posted 4 weeks ago

“Canadians; If you are a Born Canadian do not expect to get a job in Canada with Amazon! They will literally ignore you until all spots are filled by immigrants even if you arrived long before any of them!. It’s blatantly obvious what’s going on… they must be going through the government funded program where your tax dollars are paying half their wages so don’t think your getting a deal with this company.”

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Posted 1 month ago

“I subscribe for auto-deliveries with Amazon.ca and after some months I cancelled my subscription on July 16, 2024 and I received the the confirmation of the cancellation by e-mail, however Amazon still changing me every month. I got in touch with the support many times but they were unable to say what is going on and I don't have any solution so far.”

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Posted 1 month ago

“I saw an interview over the much hype Tesla Financial program and invested the initial minimum of USD 240000, after then i started getting an incessant barrage of phone calls from this broker who tried to pressure me to increase my investment to the next and after so as to double my returns. I finally ended investing a total of USD 540000 before i tuned him off completely. When I demanded to withdraw my investment after 2months, he stopped taking my calls nor responding to my mails. I tried all means of communication and seeking help to retrieve my funds but i was unsuccessful. I am profoundly grateful to the entire company of the TheresachinRecovery and if you got same issues you can reach them through Email: t h e r e s a c h i n 1 2 1 2 (at) g m a i l . c o m Call/WhatsApp + 1 2 3 4 3 0 0 1 5 4 4 for their willingness to help recover my funds despite my case falling short of their basic standard requirement. I now feel re-assured that these scammers will begin to hear a hissing sound turning louder everyday; thanks to the TheresachinRecovery”

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Posted 1 month ago

“Amazon uses some never heard of courier and they attempt delivery at night and weekend when business is closed Amazon doesn’t care. Courier ( dragonfly) doesn’t care or speak English I even offered to pay shipping so we could have purolator. That suggestion was not accepted So we have gone from huge customer with daily deliveries to zero purchases from Amazon Never again thanks. Last purchase was September 20th. Nothing since. App deleted”

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Posted 1 month ago

“Since Amazon Canada changed the delivery services they use in Ontario my deliveries are late or lost. I will use Amazon Canada less and les”

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Posted 1 month ago

“Amazon your service SUCKS. Prime membership is a joke and just a money making racket, a load of B.S I have had an ongoing argument with Amazon about next day delivery and not carrying through on their promise but this seems to fall on deaf ears. This is false advertising. If you can't follow through you should not offer prime.”

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Posted 1 month ago

“Personally, Amazon has been exemplary. Let me know with enough time to unlock the gate. They put items carefully where requested. They even show a little map and how many more stops they are making. You can even watch this, which is kinda fun. Just keep doing what you're doing, Amazon.ca, you're a good and needed service.”

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Posted 1 month ago

“horrible customer service! ordered a sink and recieved a damaged cabinet! cabinet very heavy and had to hire two guys to take to ups as we are an hour away from one amazon would do nothing for us and also would not honor the original price we bought the sink for as the price went up! on phone over three hours with "managers" three of whom hung up on me after stating there was nothing they could do. all i wanted was to repurchase the sink at the price i ordered it since it was not my fault they sent the wrong product but nope!”

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Posted 1 month ago

“How stupid customer service could be!!! Ask for advised if she can help me out, clearly says what is needs to be done if it’s possible(charge payment day for my membership account another day or two), she put me on hold and cancel my membership. Doesn’t help me at all and make it even worse.”

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Posted 1 month ago

“Ordered some items never received them called them so many times they took 3 months to process and at the end they said they couldn’t refund me the money because 120 days is past .unbelievable 😳😡you call this customer service or customer ripoff service with no gun needed .”

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Posted 1 month ago

“I highly recommend the T h e r e s a c h i n R e co v e r y for their exceptional experience and outstanding service when it comes to the Crypto recovery field. Honestly I’m really amazed by this teams skill in retrieving lost funds from fraudulent crypto investment platform, i had invested a huge amount of funds into this company where i believed my reasons for investing was to save money as well make some profits as they had promised me earlier before i got committed, but unknowingly to me i was dealing with some fraudulent staffs of the company that ended up seizing my investment alongside my profits just when it was right time for me to withdraw, they kept to persuade me to make more investments which i did but still couldn’t withdraw after all. At some point i really do not know what else to do as i felt totally screwed when they stopped responding to my emails and calls. After a few weeks i had a thought to lookout for a hacker who can help me recover back my funds, and this was how i went searching for solutions online, Luckily i found T h e r e s a c h i n R e c o v e r y through a crypto review section. I learned that T h e r e s a c h i n R e c o v e r y can be of help then I reached out to them once via the email contact: t h e r e s a c h i n 1 2 1 2 (at) g m a i l . c o m, i shared the experience I had with the company to them and they assured me of a positive recovery process. I had them provided with every required information leading to the lost of my funds before they went on with the recovery process of my funds. It was quite a smooth recovery process, after a few days i got the exact funds i had invested back to my wallet.. I couldn’t thank this team enough for their professional help, i really do appreciate everything they had done to get my funds back. To anyone out there who seek for some professional assistance or maybe you’ve had similar issues I recommend T h e r e s a c h i n R e c o v e r y to serve you right. they got call/whatsapp : + 1 2 3 4 3 0 0 1 5 4 4 as the number”

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Posted 1 month ago

Amazon Canada is rated 1.6 based on 420 reviews