Amazon Canada Reviews

Name: Amazon Canada
Rating: 1.53

1.5 Rating 448 Reviews

10 %

of reviewers recommend Amazon Canada

Company Reviews

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Metrics

1.5

Based on 448 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon Canada 2 star review on 30th December 2024

Anonymous

Anonymous // 01/01/2019

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“Received a cosmetic item with only Chinese instructions. No list of ingredients or instructions in English or French. Then received DVD box set that was shipped in a plain brown paper envelope. Arrived all broken and this was "PRIME" but I had to pay to return item to seller in the US. Seller only refunds 20$ on return shipping but it cost me 29.58$. Huge rip-off. Amazon has become the leader of cheap scams and scam sellers. They charge for PRIME but we end up paying for return shipping. NO MORE Amazon for us. We have been ordering several times each month for many years but the quality of items and quality of shipping has hit an all time low.”

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Posted 3 years ago

“I was very disappointed with my last order, i had to order the same things 3 times in order to receive it. The first time it was saying it was late then it was being returned to sellers as per customer service, then re-ordered again then again items were late and never came and then third time they told me to cancel that order and for me re-order which i had ordered the same and added a couple of other things, then again it showed as coming in late when i called and spoke to Logistics they told me that the address had to look up name on directory which i had the address plus that and the way she was talking it was like there was no address. So she said if it doesn't come the next day to call i looked up and it said i will get it in the next 2 days. I called when they told me to verify my address some how there system had another address which i had ordered for before and was wrong information so i don't know from one day to the other wrong information was in there system. Another thing i notice is i order 4 Fabreeze size was 3" x 4" and they put all of them in separate boxes which the size of the boxes were big enough to fit a 3 toasters in them, what a waste. and i noticed today the items that i got the same size box was sent which was double the size and one of my corelle bowls i orders was smashed to pieces which looked like it was intentional. i just want to say i am a prime member order allot of things the past years and was very disappointed lately.”

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Posted 3 years ago

“A few times now- unreliable & late delivery & lost shipments especially with partners and chinese vendor, only giving a head's up in a very short notice via email. Weird that Amazon refused to publish a review I made about an item not delivered by partner even though it did not have any violations at all & the choice of words was just correct. It seems that they are choosing which reviews to post and protects the image of a/some seller/s. Some customer service reps based in a foreign county are a disappointment especially in Canada, it could be exhausting especially that at times they seem not to totally understand your predicament which is expressed in simple English, but still insist they do without resolving the issue/s. If the items can be bought in other sites, I now buy them outside of Amazon”

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Posted 3 years ago

“Trying to reestablish an existing account not used for years. Asking for verification of an address from 13 yrs ago, that is the only way to up date the account. After being hung up on and speaking with 3 different reps and telling me how to reset the account , which never worked as they said because it still pulls old information, the last one gave me a lecture on having password resets and told me if I really needed to get an Amazon account to get a new email and set it up. That really is horrible Customer service.”

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Posted 3 years ago

“So, some clown up the food chain cancels my order because they suspect fraud. Okay, fair enough. No one sent me an email, no one called to tell me that corporate Amazon Canada felt the need to leave me hanging waiting on a product I needed. Good work Moron. Never again does Amazon or Amazon.ca get a dime out of me. I urge everyone to go out and shop local and support your neighbours and let this company rot on the vine. Stay safe and Happy New Year to all except corporate Amazon Stuart”

Helpful Report

Posted 4 years ago

“Had an issue with a product purchased where the cord of the nail file/drill, shorted out, smoke started coming from it, then it completely went kaput. Called Amazon to explain what just happened. The agreed to refund my money and send back the unit. Then offered me an additional $5 courtesy credit. Asked to speak to a supervisor, by the name if JAREKA, this person has no compassion and is very cold in her response to what occurred with this item. I advised her this could of been a bigger issue had this caught fire, her response, "well nothing happened" return the item and once received you will receive your refund. Advised that she would not provide anymore compensation other than the $5. I said that's a slap in the face. I wasn't asking for thousands, but at least $25-$50 for the experience i just had with an item they had on their website. Not even a sorry to hear that, I cannot believe this individual is a supervisor, and should be reprimanded for the way she handled the situation. Now requested a manager higher than her, hopefully will get better customer support and experience from them. Again this individual, JEREKA, NEED TO BE RETRAINED ON DEESCALATING AND PROVIDED COMPASSION.”

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Posted 4 years ago

“Yea it's 2020 and E commerce has exploded. But is a 2 to 3 week delivery schedule acceptable? I live a couple of hours outside Toronto and my area is well serviced by all carriers. However, my 1 to 2 day service have now turned into 14 to 21 days or longer. I'm a good customer and easily spend thousands per year. I have to give up, this service level is unsustainable and it's time to vote with my feet. I'm a prime member...ha ha joke is on me. Time to say goodbye to Amazon until they get their act together and go back to a traditional shopping experience.”

Helpful Report

Posted 4 years ago

“Basically, my gripe is related to Amazon’s third party vendors. When you have a bad experience with one of them, (and you will...), Amazon washes their hands and leaves you dangling. “Yes, you have gone past the predetermined availability date for a refund, you need to deal directly with the vendor...”. While still within the window of possibility for a refund, the rules of Amazon state that if your shipment is delayed you still need to deal directly with the vendor. I did that, and the vendor just strung out the delivery date by saying COVID is delaying deliveries. They then ignore you until it’s too late, after which Amazon abandons you. And to top it all off, when you try to warn people about this thieving third party vendor, Amazon refuses to publish the review. Thereafter, there is absolutely no recourse. The third party vendor is tphui on Amazon. DO NOT BUY FROM THIS VENDOR!”

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Posted 4 years ago

“SCAMMERS Amazon . Very bad experience because Amazon took money from my account I called them many time Amazon customer service send me mail.They said we will reply you within two working day. it’s more than two week now. I didn’t get any reply from them yet a. I didn’t buy anything. I have a proof bank statement.”

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Posted 4 years ago

“I have been under my father's UNLIMITED family plan for over a yr!!!! I all of a sudden had no subscription... I got Amazon to call me and this TOTALLY RUDE rep told me to call back when I have my dad's full info ??? I tried to give him the address his name and an email address but got cut off all three times. First my dad's info is SUPPOSE to be private.. I don't feel comfortable telling anyone his info and also... I have my own account with my.name and info so why can't you look.up ME and see that I'm under his name???? I took a screen shot showing clearly that I'm under my father's UNLIMITED FAMILY PLAN... IM FURIOUS once again all my music is gone as soon as YOU think I don't have a subscription.. third time I've had enough we have had this family plan for a long time and order mega stuff from Amazon I'm not doing that anymore ..we are canceling and going elsewhere.. AMAZON IS THE WORST all about$$$$ not customers DONT ORDER THE UNLIMITED MUDIC THEY TAKE ALL YOUR MUSIC Away THE SEC """THEY""" THINK YOU DONT PAY!!!!!”

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Posted 4 years ago

“After 18 years of buying from Amazon.ca, a few years of Prime membership, great service. In 2020, now that I have limited mobility, they stopped dropping off at my house and now send my packages to a Post Office ( same address) . So, no convenience to me, I need to have someone go to a PO and collect my packages, plus, now that they are using CP and no courier, it takes 12 days for delivery, so no Prime service for me”

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Posted 4 years ago

“Amazon needs to find a better carrier than Canada post, I’ve been waiting a delivery (I live in the country about 15 mins from town or post office). So Canada post didn’t even attempt my door they just left a slip in the community box. Totally unacceptable, so now I’m expected to drive 15 mins each way, possibly wait 15 mins in post office (with lines and covid) for an item I expected at my door. I know they didn’t attempt my door as I was up and have cameras. If I’d have known this I’d have drove into town and bought product at the store directly and had it a week ago.”

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Posted 4 years ago

“Just received email that delivery was attempted but they missed us. We’re home all day and nobody really tried to deliver. There is no even a note so I still don’t know where my items are. . Can’t contact amazon Canada because there is no customer service. Canceled my prime membership right away. I’m done with them”

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Posted 4 years ago

“I have lost my job and they are taking money from me for a membership I did not ask for. When I did have a membership it was only for the 2 day shipping, which I do not get any more. Amazon.ca is taking my money even after we had an argument about this. WORST part is the crooks do what they can to be very hard to find and contact customer service.”

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Posted 4 years ago

“I had a problem with a third party seller on Amazon. One globe of a three globe light was the wrong colour. The third party seller wanted me to pay to have the item returned. (so about $100 to ship back an item that was about $200). Amazon chat told me that the third party sellers will not refund the money if I put a negative review. So I requested that the seller just replace the globe that was the wrong colour. This has been going on 7 months now and I can't call Amazon.ca to get this resolved. I've stopped buying from Amazon.ca and started ordering through Bed, Bath and Beyond, Aosom.ca, Lowes and Home Depot. They all give really good customer service even during Covid.”

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Posted 4 years ago

“Amazon Canada claims to have free shipping for Prime members but has now come up with the "Add on Items" Whenever I try to find ordinary items for a reasonable price, It is an add on item, so I would have to order two. The rest of the similar items cost more than buying at other stores. Now, some items have international shipping charges, prime member or not. It takes forever to find anything to buy now. Also, some things have been taking two months to arrive. I used to order often. I think I may slow it down.”

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Posted 4 years ago

“Credit card was stolen on amazon with a new account started. I was charged for prime membership and even as proven owner of credit card they would not cancel my number off the stolen account said i needed to log in under stolen account email address🤦🏼‍♀️ Had to cancel my credit card in the end”

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Posted 4 years ago

“Amazon has been doing very poorly with its deliveries. Amazon is using Intellicom Express and either they suck or Amazon is using them to get away with delayed shipments. Promised items that don't arrive the day it to be delivered. I personally will put a halt to my ordering from Amazon.”

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Posted 4 years ago

“Absolutely useless company. They lie left, right, and center. "Your parcel will be there as stated" Should have been here Thursday, got an email Friday saying 'it might be late'. New delivery date 10-14 days from now. AVOID THIS BAND OF LOSERS!”

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Posted 4 years ago

“DO NOT TRUST THESE PEOPLE. Lies everyday. I was told my "in stock" order was to be delivered by Aug 28. They broke the order into 4 parts, shipped 1, have sent a 'we're going to be late' email for 2, but haven't done anything about the third one. I tried to log in to see what was going on. THEY LOCKED MY ACCOUNT! I CANNOT EVEN GET THEM TO REMOVE THE LOCK AS I DON'T KNOW WHAT ITEM MAY HAVE BEEN PUT ON HOLD. I cannot check to see what it was AS I CANNOT LOGIN!!!!!!!!!!!!!!!!!! Avoid these scammers, you will be happier ANYWHERE else!”

Helpful Report

Posted 4 years ago

Amazon Canada is rated 1.5 based on 448 reviews