Amazon Canada Reviews

Name: Amazon Canada
Rating: 1.50

1.5 Rating 507 Reviews

9 %

of reviewers recommend Amazon Canada

Company Reviews

Questions

Metrics

1.5

Based on 507 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon Canada 3 star review on 28th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery is getting lately,Before it was ok but right now is change.Delivery not doing good right now...”

Helpful Report

Posted 3 years ago

“Bought a 4 cube closet organizer Mar 20/22 and received Mar 24. Paid $152.68cdn with taxes. Quality was less than expected Assembled it and am using it A week later the exact same product I could pay $94.90 with taxes Wrote to Amazon customer service that they ripped me off. I’ve had zero news since. I consider myself as a very good customer that has purchased too much from them. Now they’ve stolen $63.72 from me and they’re hiding their heads in the sand like Ostriches Deceitful SOBs and I will close my account soon Amazon Canada delights in screw-in good customers”

Helpful Report

Posted 3 years ago

“I entered “Ukrainian doll” but the only items that came up were Russian dolls!! How ridiculous!! Especially now that Putin has waged war on Ukraine no one in their right mind should be buying/supporting Russia never mind Amazon should absolutely not be selling Russian items!! Hypocritical to have “We stand with Ukraine” at the top of the main page of Amazon if you’re only selling Russian dolls. There are 2 dolls that say Ukrainian but when you click on them and read the details they are described as Russian!! Do you even know what you are doing Amazon?”

Helpful Report

Posted 3 years ago

“We have ordered many little things under a hundred dollars. First major purchase I make they forget yo ship my order and forget to me about it. My wife and I were going on holidays, this is why we purchase this product to begin with. After contacting a manager, I was informed that he new absolutely nothing. Further more he could provide absolutely no support. Cancel the order or not!!!!!!!!! I'm super disappointed and I will be shopping at banggood from this point on!!!”

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Posted 3 years ago

“I return a pair a boots cause they are too small and buy a second pair larger and never got a refund for the first pair. I wrote a bad review and Amazon wouldn’t post it and supported the seller stealing my money.”

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Posted 3 years ago

“Im so sick of Writing Delivery Instructions when Clearly No one knows how to follow them. Jist recently, two packages delievered on two different days. I clearly added "Ring Doorbell" And the packages are delievered barely on the porch. Top step. No door bell rang. I had to call home to make sure someone can go outside and pick it up.”

Amazon Canada 1 star review on 10th March 2022

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Posted 3 years ago

“For some reason Amazon has products for sale sold by Amazon.ca that can't be shipped to Canada lol tried talking to customer service they can't tell me anything. Say it has shipped to some people but won't tell me where. Tried where i lived. Also Ottawa Montreal and Toronto. With no luck. Seems like this is illegal to have a product thats not available for a sale price. Walmart Canadian tire etc are not allowed to do this why is amazon allowed”

Amazon Canada 1 star review on 2nd March 2022

Helpful Report

Posted 3 years ago

“Stay away from amazon, prime two day shipping is now two weeks or more. Don't expect to get your order fast according on their add. That is not true! They are manipulating the time even you order early thier not following what is ever prime member they don't care about complain they are patching their stupid habbit mistake. And customer service can't handle the complain they will pass your call to other line. Go to walmart or ebay they are way faster shipping that amazon garbage”

Helpful Report

Posted 3 years ago

“I ordered an Apple Watch. The delivery driver handed it to me and when I opened it the Watch had been STOLEN. Amazon REFUSED to give me a refund because they said the item was delivered successfully. I was only able to get a $379 refund through my bank. I am very upset. They just stone walled me and refused to help me even after I filed a police report. Who ever stole the watch at Amazon know how to fool the system. Organized crime. Buyer beware”

Helpful Report

Posted 3 years ago

“Have received notice that returned item has been received and cost of item will be forwarded to me as a gift card. Nothing happening, no return of funds and Amazon won't acknowledge it even though they sent messages acknowledging their receipt of the item. Returned because it was broken wine glasses that was shipped with no packaging.”

Helpful Report

Posted 3 years ago

Helpful Report

Posted 3 years ago

“Delivery driver needs to ring the doorbell or knock to let us know it’s there …..I guess if this is to much to ask we are done with ordering of Amazon”

Helpful Report

Posted 3 years ago

“701-7604952-6301851 was undeliverable where is my credit, it's been more than a month?”

Helpful Report

Posted 3 years ago

“"Last Night in Soho" is in stock on Amazon.com on release day, yet out of stock on Amazon.ca. And Amazon.ca isn't even hurrying up in trying to get it back in stock, so that just goes onto show how Amazon Canada doesn't care at all about customer satisfaction!”

Helpful Report

Posted 3 years ago

“i bought sansung fold 3 case and in the company policy it says i can return the product within 30 days and when i contact the sealer they dont want to refund my money and when you go to amazon website to return the product there is nothing from amazon that support the return policy by the sealer and this is on the sealer product (Customer Service: Only compatible for Samsung z Fold 3 case. We offer 24 hours professional service, 30 days full refund, 365 days technical support. Outstanding customer service allows you to be worry-free after purchasing). so if this is the return policy of the sealer why don't amazon ask the sealer on there policy or is it a trick from amazon and the sealer to trick the customer so they make more money.”

Helpful Report

Posted 3 years ago

“My son had ordered something and we were waiting for Amazon delivery today. We are living in a townhome with strata and a gate with buzzer to open the gate. Amazon delivery called me tonight that I should go at the gate to receive our parcel. I told him there is lots of snow and I can't walk to the gate, asking him to deliver it at our door. I asked him to disconnect the call, then press our buzzer number to open the gate for him. After 10 minutes he called again and said whatever he was trying, no one answered. I said there is nothing wrong with our buzzer, so try again. Finally he pressed our buzzer number and I opened the gate remotely. I opened our unit door a little bit just to see if he is coming to extend my hand and take the package from him. When I saw him, I asked him to give it to me but he throwed our parcel from a distance far from my door and left. He was impolite with very rude behavior. We have been receiving our parcels from Amazon delivery for decades, including the last two years of pandemic, but it was the first time I saw such a rude and dishonest delivery man. I wish I could give Amazon delivery zero.”

Helpful Report

Posted 3 years ago

“Useless from start to finish ordered two books on the 12th Dec as Christmas presents.Out for delivery 21st but then told lost in transit! Reordered and once again updated out for delivery 28th to get another update not going to be delivered until 2nd Jan. Most dissatisfied and no apology or offer of compensation . It seems different help line operators tell you a different story. Sadly had to cancel as couldn't trust Amazon to deliver 3rd time. If you can purchase elsewhere avoid the hassle of constantly having to chase up the delivery only to find the information totally misleading.”

Helpful Report

Posted 3 years ago

“I have had 3 orders in the last 2 months not arriving. 2 of them were “lost” at the delivery service facility and the 3rd shows no tracking at all, except for shipped by vendor. You need to do better Amazon.”

Helpful Report

Posted 3 years ago

“Have received far too many damaged items and sick of printing labels and going back to the post office.... They don't seem to care about damaging your items during shipping.”

Helpful Report

Posted 3 years ago

“Usually great delivery service. My package today was delivered by an idiot who can’t read and left it next door at a different number house. I didn’t know until I saw package delivered. Look for service and now no help from Amazon online except to call someone who doesn’t speak good English and no understanding of the problem. Trying to leave a rating, doesn’t work. Zero stars applicable.”

Helpful Report

Posted 3 years ago

Amazon Canada is rated 1.5 based on 507 reviews