Amazon Canada Reviews

Name: Amazon Canada
Rating: 1.55

1.6 Rating 421 Reviews

10 %

of reviewers recommend Amazon Canada

Company Reviews

Questions

Metrics

1.6

Based on 421 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon Canada 1 star review on 16th October 2024

Anonymous

Anonymous // 01/01/2019

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“Bought a product that was useless and no refund. Will not buy anything from Amazon in the future.”

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Posted 7 months ago

“I am not longer a Amazon supporter for this reason , be careful keep a close eye on your bank account . I was charged for a music fee for an Alexa that I don't even have. Yes I will get my money back but what if some people don't keep a close eye on their bank account. Amazon is a big target for scammers and Amazon protects them more they do customers. For example if you get scammed they won't give you any information about it .”

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Posted 7 months ago

“We have ordered many things from Amazon but lately the service of the delivery drivers has tanked and gone so far down hill. We have had a couple of packages stolen from us bc the damn drivers don't want to put the packages in the box even when we put a note on our door to do so. We have porch pirates and the delivery drivers don't give a care. Even the website won't let us put instructions to put the packages in the box (we have a lock put out for it), the drivers are ignorant as well as the website. We are considering never ordering from them again!”

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Posted 7 months ago

“Months ago I wanted to return a pair of shoes, I requested a return label several time and called (which cost me money) I never did receive a return label and eventually I donated the shoes. The next order that I didn’t receive but my credit card was charged for, I had to request a refund… if the item wasn’t delivered, why was my credit card charged in the first place and why didn’t I get an automatic refund!!!!! Today I received my order of 3 jars of coffee, when I reached in the box at the last second I realized that one jar was completely smashed, good thing I didn’t cut my hand. I go to request a refund and it says they don’t refund for ‘groceries’ and it doesn’t give me an option for a replacement. THIS IS THE LAST TIME I WILL EVER ORDER FROM AMAZON!!!!!!!!”

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Posted 7 months ago

“Out of 3 packages 2 were sent back do to damages. WTF, a retarded monkey can pack better then amazon. not dealing with them again. Got better service at 401 games.”

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Posted 7 months ago

“Unhelpful, spent 3 hours on the phone due to thier app messing up. Now my child's birthdays gift will be late and I have to wait 24 hours till it can be resolved”

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Posted 7 months ago

“I never image When order a snickers ,I won't able to exchange them because they didn't fit to my son.I lost my money.”

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Posted 7 months ago

“The customer service has really gone down the drain for Amazon Canada. You can't talk to anyone on the phone anymore. I tried the call me option but I was on hold then disconnected with a message saying due to technical difficulties they weren't able to connect me to an agent on the phone. No choice but to go through live chat. Used live chat 3x now and they weren't good experiences. The first time I talked to chat was because I wasn't able to connect Prime through Telus, where I bought a bundle for streaming services. The person I spoke to through live chat had broken English, which I don't ever complain about because I am a non-English native speaker too, but if you're going to have Chat as the only customer support available, then grammar and syntax is important in order to inspire confidence in your customers that you understand the issues we're asking help for. So basically, the person I spoke to the first time gave me the impression that he only pretended to "help" and look for a solution but was actually just stalling for time pretending to help. Everything he said did not match what I was talking to him about. He then just told me that he will give me a refund, which made no sense at all because I didn't want a refund and would just like my Prime account to connect through Telus. So I decided to just say okay and ended the chat because we were going nowhere. After a few hours, I was able to resolve the issue I was having in connecting Prime in the Telus bundle and I fixed it all by myself with no help from Amazon support. So this means that I would now just pay for Prime through Telus, which I have already paid for this month. By the way, the agent said he will issue me a refund but there's no evidence of it and instead, a few days later, I got a notification from my credit card that I was charged for a Prime membership directly from Amazon Prime. So I went and tried to get customer support again to get a refund for this because I've already paid through Telus. Again, cannot connect to a real person on the phone so chat it is. Now, the person I spoke to also had broken English which scared me now that he would not understand what I wanted. And I was right, it was difficult for the person to understand that I was charged by Amazon for Prime membership. He just kept saying that my Prime is now third party which is Telus and I kept telling him that yes, I activated that Telus Prime but one day later, Amazon Prime still charged me directly. He finally just said that if it will be automatically refunded within 3-5 business days. Well, guess what, it's been two weeks and there's no sign of a refund on my credit card. So again, I contacted support and of course, technical difficulties and was sent to chat. This is the third person now and I'm beginning to see a pattern on their wording, it's as if they're copy pasting ready made responses in the chat and some of those are incorrect grammar. It is really frustrating. Again, this person said, your account is through third party. Like hello, from the very beginning, I had already typed the whole explanation that I was charged directly and I even provided the ID# of the charge or the invoice number. So I had to keep repeating myself and told the person to check the Order ID# which was the charge I was trying to refund. Okay, so they said they will refund it. And I said, I really hope so because it's not the first time I was told. And this person assured me they fixed it. Well, we'll see by next week. But this is really the worst customer service ever. And you can't even review the service after a few days which is when you'll find out if the issue was actually resolved!”

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Posted 7 months ago

“My wife was trying to order me a watch for my birthday and she was trying to set up an account and it removed her info and by the time I tried an hour later the sale was over so no more watches(bought 20 so far this year)from Amazon and I will stick with jomashop they have the best prices and sales on top of it,jomashop rocks sorry Amazon but I'm rather disappointed”

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Posted 7 months ago

“I've had no problems for years then all of a sudden every package is being shipped with Intelcom since a week ago. I've placed 10 orders in that time and had to contact Customer Support for each as they all get labelled 'Undeliverable' and returned without ever making it to me. I've had 3x Amazon Customer Service Reps assure me they wouldn't be shipping with Intelcom and it wouldn't happen again so I reordered and when I get the notice of shipment... it's Intelcom and within a day the package is on it's way back to the Warehouse marked as 'severely damaged'. I'm heading to BestBuy or Memory Express...or Aliexpress. Anywhere but Amazon.”

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Posted 7 months ago

“Amazon will NOT let you post a review if they don't like what you have to say about them. Beware.”

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Posted 7 months ago

“Amazon service is becoming scary to the point of Buyer Beware. There is no consistency between the information from different agents on the same topic. Therefore, the client my not receive the refund or free return shipping which another agent had assured would happen. Some agents simply refuse to follow printed information provided by Amazon on its return labels. Amazon has an integrity problem.”

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Posted 7 months ago

“Placed order of product which only declared regular shpg charge. Within a couple days informed 'undeliverable", no specifics stated. And they declared order cancelled, with refund upcoming. Will not waste time in future initializing customer service, since the actual utility is contrary to implied service options ! Just their version of a 'chatbot' , with no option to input exactly why you're contacting, "customer service", just a series of questions with only restrictive multiple-choices !! Decided to attempt "buy it again" . Ya would think since their system stated undeliverable and full refund of course stated incoming, that they would hope for customer recovery after delay in product purchase by not charging for shpg. and implement faster delivery option for "buy it again", due to their system declaring "undeliverable" of a product that was disclosed via shpg. history, as being from a u.s.-based warehouse and actually making it up to eastern Canada !!! So ya would think, auto' free/faster shpg. when customer has chosen to still buy the product via amazon Canada.”

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Posted 7 months ago

“This has been happening ever since ive tried to order my first thing on Amazon I live in appartment building with a security door and no buzzer I leave instructions to leave the package at the door. And they show up half the time they don't even get out of thier vehicles and say they are unable to deliver my package even tho I complain every time I even leave my phone number and tell them to text when they get here nope its always undeliverable. Stop hiring idiots as delivery drivers 😤”

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Posted 7 months ago

“Recently I purchased a Pelonis oil filled space heater. Paid full price ($157.00) but received a used product which is sold for $88.00. Provided a review on their product review site. No action was taken. The product insulation regifoam was missing on the top part. The bottom part of the regifoam was broken. The wheel nuts weren't together, it was separated (3 in one pouch, 1 was out lose withe unit). The box was heavily scotch taped showing signs of a returned item. Yet, Amazon charged me full price. I am a prime customer and if they treat me like this, imagine how they would treat a non prime customer. Disappointed.”

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Posted 7 months ago

“Search your item from a prime account (supposed to be free delivery) then search the same item without a prime account and watch in amazement as the item price is always lower without prime. They add in the delivery cost to the item itself!”

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Posted 7 months ago

“We used to use this platform to sell our products on Amazon, now we don’t. This is the worst company to use to sell our products. They steal from you, they don’t listen to you, they are so outdated on support. Stay away from a company like this. You can find most items for much cheaper from websites as Amazon charges at least 20-40% markups. Retailers cannot afford that major loss and just raise their prices to adjust for the Amazon fee. It’s not worth the time and headache.”

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Posted 7 months ago

“Amazon delivery and customer service is non existence. Waiting all day long for nearly 1500. Dollar order and thr lazy driver didn't have the brains to get out of the vehicle and ring the door. No sense at all. Lazy incompetence. Customer service doesn't exist and what there is you have to pay for. Amazon has now lost another customer. I have no doubt they could care less.”

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Posted 7 months ago

“Amazons free delivery isnt free! Search a product without an amzon account, the item price will be lower than the same exact product you search with a prime account. The prime account adds the delivery price into the item itself so it appears free but ypure paying full delivery. Amazon is lying to its customers. Unbelievable”

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Posted 7 months ago

“I been a Amazon user since 2013 and as of 2024 i am no longer a supporter of amazon nor will they get my hard earnings. I decided to make a purchase from my account on a Xbox series X, with same payment method i use many times, i even paid $11.30 for next day shipping cause i need it the next day for the long weekend. i received a confirmation email and order number at 12:53 pm then at 1:00 pm another email saying my account was use for a suspicious activity and i should change my password, i found it a lil odd and thought it might be a scam, i did not want to open it. Next i said to be sure let me check my account order on the app, then it said I needed to login, so i log in then there was no order number or recent purchase for the item i made, i called Amazon and the Representative he was not helpful or professional, could not help with the issue, just only tell me my account had a suspicious activity and someone will call me in the next 24 Hrs, i ask him is there a superior i could talk to he said no, i ask is there another representative i could talk to he said no, i hung up and i got someone els on the line, she was more information, even verified me through my cell phone number, bit still nothing she could do to help with issue at hand and insist i have to wait for a call in next 24 nor could she explain why this was triggered in my account that i been using on a basis with the same debit card. After Amazon wasted my time and was not reliable in this time around i will not be using them in the future, since i don’t count as a valuable customer i will take my Money Elsewhere.”

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Posted 7 months ago

Amazon Canada is rated 1.6 based on 421 reviews