Amazon Canada Reviews

Name: Amazon Canada
Rating: 1.50

1.5 Rating 507 Reviews

9 %

of reviewers recommend Amazon Canada

Company Reviews

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Metrics

1.5

Based on 507 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazon delivery and customer service is non existence. Waiting all day long for nearly 1500. Dollar order and thr lazy driver didn't have the brains to get out of the vehicle and ring the door. No sense at all. Lazy incompetence. Customer service doesn't exist and what there is you have to pay for. Amazon has now lost another customer. I have no doubt they could care less.”

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Posted 1 year ago

“Amazons free delivery isnt free! Search a product without an amzon account, the item price will be lower than the same exact product you search with a prime account. The prime account adds the delivery price into the item itself so it appears free but ypure paying full delivery. Amazon is lying to its customers. Unbelievable”

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Posted 1 year ago

“I been a Amazon user since 2013 and as of 2024 i am no longer a supporter of amazon nor will they get my hard earnings. I decided to make a purchase from my account on a Xbox series X, with same payment method i use many times, i even paid $11.30 for next day shipping cause i need it the next day for the long weekend. i received a confirmation email and order number at 12:53 pm then at 1:00 pm another email saying my account was use for a suspicious activity and i should change my password, i found it a lil odd and thought it might be a scam, i did not want to open it. Next i said to be sure let me check my account order on the app, then it said I needed to login, so i log in then there was no order number or recent purchase for the item i made, i called Amazon and the Representative he was not helpful or professional, could not help with the issue, just only tell me my account had a suspicious activity and someone will call me in the next 24 Hrs, i ask him is there a superior i could talk to he said no, i ask is there another representative i could talk to he said no, i hung up and i got someone els on the line, she was more information, even verified me through my cell phone number, bit still nothing she could do to help with issue at hand and insist i have to wait for a call in next 24 nor could she explain why this was triggered in my account that i been using on a basis with the same debit card. After Amazon wasted my time and was not reliable in this time around i will not be using them in the future, since i don’t count as a valuable customer i will take my Money Elsewhere.”

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Posted 1 year ago

“Serious delivery issues with driver(s) Had a delivery between 4:00am-8:00am. I was up in my kitchen at 4:30am, and see a flashlight shining through my dining room window, this is at the side of my house, no reason for anybody to be there.I go over to see what is going on, and through the living room window a see a man standing there. I run to door was about to unlock and then thought that was a bad idea. I had no idea if there were multiple ppl outside. Also I am female so I don’t know what would have happened. I yelled for my husband and he ran downstairs and we opened front door to see driver leaving my driveway. My delivery is on the porch. Driver took picture of parcel and posted at exact time he was casing my home. I call non emergency police line and waiting to be contacted to fill out report. later in the morning I called Amazon my complaint will be sent to the people who handle that area of complaints. The rep said sorry for the hassle, I said hassle are you kidding me this was scary not even close to a hassle. She was young and was using the standard comments lol. I am hoping I can alert people to not use the early morning 4am onward delivery option it gives the driver the opportunity to case our houses, in darkness while we sleep.”

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Posted 1 year ago

“I just came from Canadian Tire and they sell the Scrub Daddy products at 55% LESS than Amazon! This is price gouging to me. Even the sponges are 50% less at Canadian Tire as their REGULAR price while Amazon enjoys a considerably HIGH mark up! I am canceling my Amazon account today! You need only go to canadiantire.ca as this site won't let me upload the receipt to prove it.”

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Posted 1 year ago

“Sharp decline in service recently, think I'm going to cancel my Prime membership. They changed their return process, no more UPS, and since I'm mobility challenged my only real option is to go with at home pick-up. This would be great if they ever atually picked up. Instead they string you along until 9pm and the send you a notice that your pick up has been rescheduled for the next day. This goes on for several days sometimes and happens almost every time. Today I called customer service because it was day 2 of waiting, 3 pm, and I wanted a shower, crazy, I know. They said to leave the 2 items at the door and not worry about it. So, 2 items in one box at the door and they only picked up one of the items. Did I mention it has become almost impossible to speak with a person in customer service? Chat is just prefilled boxes and if you can find the call me box you once again get AI that doesn't offer you the opportunity to speak to a person. Bonus hint, if you say speak to a person, it will put you through but you have to know that going into the call. The person I spoke to was pleasant but just added another scheduled return even though I said I had a medical appointment. As for Prime video, I haven't even watched it for weeks. The shows I was watching suddenly came with a price tag above what you pay for membership. Anything left is garbage. I bought one movie that I will probably lose if I cancel my membership but there doesn't seem to be any useful benefits left. I can only assume all of this is due to poor management and not enough labour dollars going to the people that actually do the work.”

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Posted 1 year ago

“It's fine as long as all goes well but it's virtually impossible to get in touch with them if you need customer service BEFORE you've placed an order. None of the 'help' links work, they just take you in circles and you can't find a phone number, email address or chat button to save your life.”

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Posted 1 year ago

“They didn't. I had a problem with a seller and Amazon emailed me to say they were taking care of it which they didn't The product was mislabeled and all I wanted was a replacement of the right color. I ordered holographic and they sent me a mislabeled can of silver paint. Amazon has not replied in any shape or form. I'm thinking they don't care about their customers even though there's other places out there that I could buy my products from. I think that's what I'm going to do. After all the money that I spent at Amazon you think they help me out over a can of paint but they don't seem to care. By Amazon hello Etsy. PS your star thing doesn't seem to work so I give you zero Stars.”

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Posted 1 year ago

“Is it true? Amazon became a scammer company? I ordered so much item but did not get it back and they never returned my money back”

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Posted 1 year ago

“I m prime member, I returned the Samsung TV and they told it will take 30 days to refund the money, when I asked about who will pay the interest, the rep told this not their problem. Amazon was good before, but now Amazon is gone down. Sometimes they change my delivery without even giving a notice, you have call them to find out what's going on. Service getting terrible.”

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Posted 1 year ago

“Twice in a row (once while I was a prime member) my delivery got delayed and the notifications was sent literally last minute. Both times the delay was over a week long. What is confusing is that the tracking showed the products were in the sorting fascility in my city so not sure what was holing up the delivery. I might as well shop the same products on AliExpress for a fraction of a cost if the wait is not an issue.”

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Posted 1 year ago

“The new commercial that you are showing about the grand son and his grandma is what people need to actually see.to me the underlying message is all about what society needs to and start putting respect and caring for each other as a top priority. It's so disheartening to see where humanity has gone over the last 60 years. For me I pity the next generation. Great ad, love it.”

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Posted 1 year ago

“My second ordered was delayed and I needed to reorder to be delivered today Feb 20 and it sadly didn't show up tonight at 8pm and it's delayed for another 5 days ridiculous I will cancel my account as soon as my order comes if it ever does will not be ordering a third time its too much hassle and just get angry worst service ever, no more online shopping for Me it was only one item samsung tablet lite and they screwed it up 😡😡it was a gift, I thought online was easier its harder”

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Posted 1 year ago

“Almost as horrible as Uber's customer service. The provide zero solutions and waste your time.”

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Posted 1 year ago

“Totally useless can't chat with them impossible to find the link finally was able to able but can't understand the person speaking terrible english.”

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Posted 1 year ago

“From the 6 of February24 i have been trying to get back hundreds of dollars Amazon went into my account and took. i have made over 30 calls all i get is rude comment from their customer service and more lies. The stuff never arrived, Purolater sent it back, all i get is game playing and lies,Never shop from Amazon, shop local. then they call me a fraude, clear my profile and surpress the stuff i ordered under lock down, now they want the bank to reimburse me, bank never did nothing . you have the items back and my money, i would call that theft.”

Amazon Canada 1 star review on 20th February 2024

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Posted 1 year ago

“Its not what it was before, tell you one day and change for 4 day after, Im really disapoitment with them, happent 4 time already!! Its not what it was before, tell you one day and change for 4 day after, Im really disapoitment with them, happent 4 time already!!”

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Posted 1 year ago

“Amazon prime video. Was trying to watch Mayor of Kingstown. Language was set to something not English. Went through the .ca site, only got American customer service , or so they said. Blamed the issue on Paramount, then on my device, then on the fact I could not use the phone. Do not recommend. And for the Prime price, very disappointing”

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Posted 1 year ago

“I am extremely frustrated with their policy which, even though it clearly states the undelivered package is damaged and returning to Amazon, they refuse to issue the refund now, making me wait for no reason at all, forcing me to call them again. I just want to get a refund and then to reorder. It's ridiculous, senseless. And extremely annoying.”

Amazon Canada 3 star review on 19th February 2024

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Posted 1 year ago

“HORRIBLE CUSTOMER SERVICE”

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Posted 1 year ago

Amazon Canada is rated 1.5 based on 507 reviews