Amazon Canada Reviews

Name: Amazon Canada
Rating: 1.53

1.5 Rating 447 Reviews

10 %

of reviewers recommend Amazon Canada

Company Reviews

Questions

Metrics

1.5

Based on 447 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon Canada 2 star review on 30th December 2024

Anonymous

Anonymous // 01/01/2019

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“All the light fixtures I ordered from Amazon are not approved for use in Canada, so electrian cannot install in our new house. Very disappointed in Amazon selling product that is not approved for use in Canada.”

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Posted 1 year ago

“Amazon driver tried pushing past a resident in a secured building, got into an argument with the resident, and then tried to find a spot to dump his packages in the lobby since he could not get anywhere else. When confronted about it, and told to contact the people he was trying to deliver to on the intercom, he dumped 1 package and left the area with the rest of them.”

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Posted 1 year ago

“3 times this year Amazon has charged my credit card for fees I don’t use. Twice for Prime and once for channels. Refunded both prime charges. But I closed my account and then noticed the channel charge of 14.68. Would not refund because my account was closed. Literally called them 1 hour after closing my Amazon account. Said they couldn’t find the transaction once the account was closed and yet they can find my credit card to charge me for stuff I don’t use. Have had to open a dispute thru my bank. Ridiculous that they wont look up the transaction, you know it is recorded some where so the can get that money”

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Posted 1 year ago

“Amazon would not honor a lower price even if the purchase was within a week. Customer service won't even bother in listening ... With this economical situation a credit would had been nice ... Other companies like Walmart offer better services in this kind of situations which really helps the consumers a lot”

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Posted 1 year ago

“Garbage company can't figure out how to mail a simple package properly.”

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Posted 1 year ago

“I ordered a closet organizer which I had to return as it was not what I wanted. Return requested. Brought it to the post office on October 16. The item was delivered to Amazon on Oct 23 as per tracking ( Canada Post). I waited two days after that , no refund ( $233.40). I called. The agent told me it will be refunded on Oct 31 . On Oct 31 I dud not receive it. I called and the agent now told me yes we received the item on Oct 23 but refund will be on Nov 9!!! No way to escalate !!! I called today on Nov 9 and the agent told me that the refun will be issued on Nov 15 !!!! Crooks criminals using our money !!!!”

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Posted 1 year ago

“Delivery IS ALWAYS AN ISSUE WITH THIS CROWD!!! I am not ordering anything from them again, this most recent order was delivered to the wrong address. I called the Police, made out a report, called VISA, cancelled payment. Amazon obviously hires SUSPECT INTELLIGENCE to deliver our packages. That's 3 times this year alone, so I am down forever! I will gladly pay a higher price for COMPETENCY!!!!!!!!! As for the BS questions below, I NEVER RECEIVED THE PRODUCT!!!!!!”

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Posted 1 year ago

“Worst delivery system ever….can’t ring a doorbell, can’t deliver within promised time….I used to but a lot on Amazon but not anymore….I’ve complained before but no one seems to care”

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Posted 1 year ago

“My return was delivered by purolator to rocky view Alberta. Amazon is claiming they did not receive it when there is proof they did and will not issue me my refund ATT002501485”

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Posted 1 year ago

“Terrible amazon customer service!!! I called them several times on October 21stand 22nd regarding to a request to return un defective item and they have no willing to help me and solve the problem. They are hanged up the phone several times and didn’t solve the problem. As a customer service they don’t deserve even half star.”

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Posted 1 year ago

“I and my wife bought a Truck Garmin GPS , 8’’, LMT for almost $800. When I received the product, it would not turn on . I tried to charged but it would not charged. So I asked Amazon. Ca to send me the bar code to send it back. When I got it I went to UPS and they told me I had to pay $52 to send it back and that I should insure the package since it supposed to be a valuable package for $30 more. I had to pay $92 for a nonfunctional GPS ( probably I was not told about it). It was not my fault that Amazon. Ça send me a damaged item. I am so upset, since I trust Amazon. Ca and they send me a piece of junk. And I could not use it in my trip. I also lost my trust to Amazon.ca!”

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Posted 1 year ago

“Terrible customer service. Not solving my problem nor answer my question. Instead, the chat agent simply end the chat in the middle of the conversation! Extremely rude!”

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Posted 1 year ago

“Constantly late shipping. Most recent order was prime shipping, 2 days. 2 weeks later the item had not shipped and Amazon said it would ship in 2 days after calling in 14 days after ordering. No more Amazon for me!”

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Posted 1 year ago

“The book I ordered from Amazon was received within a few days. However, the book was received in damaged condition - one corner dented in. Shipped and sold by Amazon. Lesson learned - buy books through and pick up at a bookstore where you can see what you're getting.”

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Posted 1 year ago

“Horrible customer service. Bought a product. Was told by customer staff i dint need to return product amd i would get refund. So i donated the product. Because i did that i didnt get a refund. Amazon refuse to take responsibility”

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Posted 1 year ago

“I have complained to customer service at least twice and been told issue would be corrected. Shipping instructions state "MUST BE LEFT BETWEEN DOORS" I order expensive items and packages are still left on the porch.”

Amazon Canada 2 star review on 25th September 2023

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Posted 1 year ago

“I tried to post a review because I was so disappointed in the delivery of my product and they wouldn't post it.”

Amazon Canada 1 star review on 23rd September 2023

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Posted 1 year ago

“1. Horrible customer service 2. They will take your money by a certain date if you don’t fill out an incident report on time (from an order that did not come) - I’m not joking either, I was shocked to find they won’t refund you for their error if you don’t fill out this report on time 3. Horrible customer service 4. I can’t wait for my refund so I can cancel my account. GOODBYE AMAZON. YOUR RUDENESS WONT BE MISSED”

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Posted 1 year ago

“I had REQUESTED packages to be delivered to the tenant. I would not have requested this had I or my husband not been home. The delivery driver DID NOT KNOCK! I was barely able to hear some rustling at the door of the apartment, went to check and there the packages were. This is UNACCEPTABLE.”

Amazon Canada 1 star review on 17th September 2023

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Posted 1 year ago

“When u cancel your item(s) before they are shipped they are suppose to Not charge u. Today I called for my same day shipping and I still hadn't gotten a shipped notification for the item by 3:30pm and so this was mu last straw with them. I called to cancel the order AND my account and the girl says OK. I get 2 notifications 1 that they cancelled the account and the second they shipped the package. Literally right after I got off the phone. Despite me asking to cancel it. Not ONLY that the package I was suppose to get same day shipping is now set to come for tomorrow. So they pressed ship right away to get the last few dollars out of me and set it to be delivered for a day I won't be available and won't be all week now. Talking 2 "supervisor" said there was nothing he could do and I told him angrily 3 times the policy wasn't shipped and according to their policy u can cancel it, also the package is guaranteed for 1 day shipping since it said it was processed and yet they now have it set for the next day. Absolutely scammers. And thieves. Never again. Costco is cheaper for the things I need anyways without having to wait all day 8 am-10pm or worse for 2 or 3 days 8 am-10pm for your parcels that are guaranteed but never come on time. Also the "supervisor" sends me an email the package will be returned to them. Then they have to Inspect it and only THEN Give me a refund. So it could get damaged in the truck, me not even seeing the package and then once processed could take 5-7 (3-5 for bank and around an extra 2 for them to process it themselves) business days to get the money back. WHY WOULD A LEGITIMATE COMPANY TAKE THE MONEY IF I ASKED TO CANCEL THE PRODUCT?! Oh right. They did that to get a few measly bucks. Jokes on then if they send a driver out 1-3 days they waste their delivery guys gas coming to a apartment that is going to get sent back.”

Amazon Canada 1 star review on 9th September 2023

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Posted 1 year ago

Amazon Canada is rated 1.5 based on 447 reviews