Amazon India Reviews

Name: Amazon India
Rating: 3.88

3.9 Rating 1,767 Reviews

75 %

of reviewers recommend Amazon India

Company Reviews

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Metrics

3.9

Based on 1,767 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 38%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon India 1 star review on 14th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Jis din product delivery hoga batate he us din dete nahi.. pura din appko wt karke bhi inka kohi call nahi ata.. or ham call kare customer ko to wo bolye ayega ap wt karo.. but rat ke 12 baj jayege but product nahi ayega.. very bad service.. ise accha to baki flipkart , mesho,myntra.com, shopsy inki acchi service he.. yahase kabhi mat lena product.. inko nahi valu customer ke time ki.. faltu service..”

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Posted 1 year ago

“Fraudlent delivery practices..delivery people steal valuable goods in amazon india.”

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Posted 1 year ago

“Customer service poor and difficult to access 1. Scammed by delivery of dummy parcel. Sent all the details and photos. No response , no resolution, no communication. 2. Defective item replacement or refund extremely difficult. Be warned.”

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Posted 1 year ago

“Worst customer service experience ever. Nobody could resolve the issue and keeps transferring the chat to somebody else. I’ve been a prime customer for very long but not anymore. I’m getting off of Amazon with my entire family.”

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Posted 1 year ago

“Worst service received from Amazon, i ordered product for my baby, delevery person didn't come for delevery and my product return to seller. Delevery person just gave missed calls to attend delevery but didn't deliver the product. Worst service.”

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Posted 1 year ago

“Very poor app”

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Posted 1 year ago

“Amazon Deny any returns even request made on day 1 of "7day replacement policy". Avoid online buying at Amazon.. Better buy local.. better buy at SP road Bangalore or chenoy trade center park lane secunderabad”

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Posted 1 year ago

“Very difficult to contact Amazon representative on phone & impossible to use account if phone number is changed at 2 step verification is activated. i couldn't even create new account since my email was linked with old number.”

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Posted 1 year ago

“Their service has deteriorated now over the time. They often fail to deliver products on time, even after number of follow ups with their customer service. This has happened with me so many times even being their prime member.”

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Posted 1 year ago

“Products were missing. The customer care showed no response. Fraud company.”

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Posted 1 year ago

“Their 95% deliveries are on time. Good customer service.”

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Posted 1 year ago

“I have ordered the product and it has been 9 days and still my order has not arrived so my time is being wasted. my patience is over. if my order does not arrived on time I will have to take legal action against you.”

Amazon India 2 star review on 14th September 2023

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Posted 1 year ago

“Hi Amazon, I have order on Thursday a Bluetooth device but unfortunately it's defective I raise a compliant from my end but your representative said give 24/48 hrs our specialist team working but three no revert then I raise again complain then another executive told me mention your bank details then will call you then again I raise compliant another excutive told me give me 3/4 days will you link and update your product details Already waste my time 3/4 days there is no response then how I allow you to give more time waste my money”

Amazon India 1 star review on 25th August 2023

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Posted 1 year ago

“I have applied for return of the product but they haven't my money yet”

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Posted 1 year ago

“Very 3rd grade service my order# 408-9204180-6837118 their agent without visiting to me remarks that reciepent reject to accept. Better than amazon local shopping apps like meesho myntra etc. Are the best. Playstore doesnt have zero star option eighter i would have been given that for their 3rd class service.”

Amazon India 1 star review on 22nd August 2023

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Posted 1 year ago

“Wrong delivery we buy online chocolate 1kg burfi but they sent small Box salt peas”

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Posted 1 year ago

“I am a big Amazon customer but fed up of Amazon India policies when it comes to customer service. I ordered some mattresses which were still several days away from being delivered. However the price had significantly dropped since I ordered so I requested a refund for price delta and was informed that Amazon policy does not allow that. I asked them to cancel the order so I could order again at the reduced price and then later I find out that I will not receive the money till seller gets the product back. Absolutely ludicrous! Spoke with customer service and requested escalation which does not exist!t”

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Posted 1 year ago

“Hi All, Please spoiling name of good company needs to be learnt by these customer service agent and it's delivery partners of AMAZON India.. Keep up the bad work going”

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Posted 1 year ago

“Myself purchased a Larah by Borosil Dinnesrset on 30th June 2023 and they promised delivery on 1st July. As a it is a gift, to be used on 2nd July Morning. Amazon team changed the delivery schedule even after my 6 calls to customer care on 1st July 2023 evening, they changed the schedule and delivered the Item on 2nd July 2023 afternoon. As of a late delivery, it is unusable now, my self booked return and they picked the item on 3rd July. after that, my repeated chat and call to customer care, i didn't got the refund till date. On today, 21st July 2023 - there promised date of refund - I didn't got the refund or any assurance yet”

Amazon India 2 star review on 21st July 2023

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Posted 1 year ago

“customer service people are highly undertrained and dont tell you anything which you cant see on your own dashboard. Moreover, they blatantly lie, saying that the issue will be resolved. week later i realize my money is gone and everytime i have to explain the issue to a new uninformed person who tells me that he cant help. simply ridiculous. I have had exceptional service from amazon in the past.”

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Posted 1 year ago

Amazon India is rated 3.9 based on 1,767 reviews