Amazon India Reviews

Name: Amazon India
Rating: 3.89

3.9 Rating 1,759 Reviews

75 %

of reviewers recommend Amazon India

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Metrics

3.9

Based on 1,759 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 38%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon India 1 star review on 19th January 2025

Amazon India 1 star review on 18th October 2024

Anonymous

163

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazon Deny any returns even request made on day 1 of "7day replacement policy". Avoid online buying at Amazon.. Better buy local.. better buy at SP road Bangalore or chenoy trade center park lane secunderabad”

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Posted 1 year ago

“Very difficult to contact Amazon representative on phone & impossible to use account if phone number is changed at 2 step verification is activated. i couldn't even create new account since my email was linked with old number.”

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Posted 1 year ago

“Their service has deteriorated now over the time. They often fail to deliver products on time, even after number of follow ups with their customer service. This has happened with me so many times even being their prime member.”

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Posted 1 year ago

“Products were missing. The customer care showed no response. Fraud company.”

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Posted 1 year ago

“Their 95% deliveries are on time. Good customer service.”

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Posted 1 year ago

“I have ordered the product and it has been 9 days and still my order has not arrived so my time is being wasted. my patience is over. if my order does not arrived on time I will have to take legal action against you.”

Amazon India 2 star review on 14th September 2023

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Posted 1 year ago

“Hi Amazon, I have order on Thursday a Bluetooth device but unfortunately it's defective I raise a compliant from my end but your representative said give 24/48 hrs our specialist team working but three no revert then I raise again complain then another executive told me mention your bank details then will call you then again I raise compliant another excutive told me give me 3/4 days will you link and update your product details Already waste my time 3/4 days there is no response then how I allow you to give more time waste my money”

Amazon India 1 star review on 25th August 2023

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Posted 1 year ago

“I have applied for return of the product but they haven't my money yet”

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Posted 1 year ago

“Very 3rd grade service my order# 408-9204180-6837118 their agent without visiting to me remarks that reciepent reject to accept. Better than amazon local shopping apps like meesho myntra etc. Are the best. Playstore doesnt have zero star option eighter i would have been given that for their 3rd class service.”

Amazon India 1 star review on 22nd August 2023

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Posted 1 year ago

“Wrong delivery we buy online chocolate 1kg burfi but they sent small Box salt peas”

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Posted 1 year ago

“I am a big Amazon customer but fed up of Amazon India policies when it comes to customer service. I ordered some mattresses which were still several days away from being delivered. However the price had significantly dropped since I ordered so I requested a refund for price delta and was informed that Amazon policy does not allow that. I asked them to cancel the order so I could order again at the reduced price and then later I find out that I will not receive the money till seller gets the product back. Absolutely ludicrous! Spoke with customer service and requested escalation which does not exist!t”

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Posted 1 year ago

“Hi All, Please spoiling name of good company needs to be learnt by these customer service agent and it's delivery partners of AMAZON India.. Keep up the bad work going”

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Posted 1 year ago

“Myself purchased a Larah by Borosil Dinnesrset on 30th June 2023 and they promised delivery on 1st July. As a it is a gift, to be used on 2nd July Morning. Amazon team changed the delivery schedule even after my 6 calls to customer care on 1st July 2023 evening, they changed the schedule and delivered the Item on 2nd July 2023 afternoon. As of a late delivery, it is unusable now, my self booked return and they picked the item on 3rd July. after that, my repeated chat and call to customer care, i didn't got the refund till date. On today, 21st July 2023 - there promised date of refund - I didn't got the refund or any assurance yet”

Amazon India 2 star review on 21st July 2023

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Posted 1 year ago

“customer service people are highly undertrained and dont tell you anything which you cant see on your own dashboard. Moreover, they blatantly lie, saying that the issue will be resolved. week later i realize my money is gone and everytime i have to explain the issue to a new uninformed person who tells me that he cant help. simply ridiculous. I have had exceptional service from amazon in the past.”

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Posted 1 year ago

“Extremely poor refund service. First I get sent a wrong item. When I report the same the for a refund, the order is updated with a ref7nd complete notice a few days later but I did not receive a refund. I call the customer care and the guys says actually it will be a cheque that I will receive 3 weeks later which I will have to deposit in the bank!!! I wait and never receive the cheque. I call customer care again and this time a lady says the cheque is delayed but I have an option of canceling the cheque and receiving a refund in my Amazon pay balance. This process will again take 2 weeks. I said ok to that. The lady said she will call me and let me know when the process starts which never happened. I call the customer care again after 2weeks and the guy says the cheque was never canceled and he will raise the request again and I will receive my refund after 3 weeks!!!! This is a joke. Never buying anything again from Amazon unless I can't get it anywhere else.”

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Posted 1 year ago

“Delayed delivery and wrong item delivered. Totally unprofessional behaviour. Really disappointed with delivery.”

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Posted 1 year ago

“Very very bad experience nd disappointed. One fraud call from your site makes me trust less on your company,will never purchase anything from this Amazon site.I lost my money by online fraud , I didn’t get how Amazon leaked my account information to those fraud people….😮😮😮😔very disappointed I close my Amazon account permanently”

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Posted 1 year ago

“pathetic customer service. My name is Alvin Wallace I order a Product from Amazon and they said as per there "So called same day delivery" That it will be delivered but i waited for 7 PM evening Ist and they did not turned up, they came at 8.30 PM where no one was there and they did not even called up or say bothered to call u and say, sir, we are there what to do and then when ask the name, of the so called delivery boy, he did not wants to inform you that also. mr Abhishek, the grievance manager will not call you back, after saying, sir, i am personally look into this matter. They are pathetic customer service.”

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Posted 1 year ago

“V. Bad experience from delivery boy and also customer service too. I just wiped amzon india from my mobile. Such a waste fellows”

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Posted 1 year ago

“I am a regular customer of this service since 2015, my experience is very bad with this, specifically bad with delivery issues, I have always very disappointed with them because they never deliver my order, always they return the order for their own wish and send a message which says 【 the customer not available, customer refuse to receive, order had been cancelled by customer 】etc. There is no reason for me to keep this service further,”

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Posted 1 year ago

Amazon India is rated 3.9 based on 1,759 reviews