Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,401 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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Metrics

4.7

Based on 13,401 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a lap top in Early November with a delivery date of the 9, 10, 11th December, the date kept changing, I then got a date of the 10th Jan 2024, I cancelled the order but won't get the refund until 7 days later, they have had the money for 8 weeks.”

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Posted 1 year ago

“An excellent service with great products”

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Posted 1 year ago

“I purchased a product using Amazon Prime on November 25th, hoping to take advantage of the promise of fast delivery that comes with the subscription. However, my experience has been anything but efficient and satisfactory. The product not only failed to arrive on the promised date, but after a wait of 18 days, on December 13th, I am faced with the frustrating news that my order might have been lost. The most disappointing part of all is the solution that Amazon offers. Despite being a Prime customer, all they propose is to send another product and wait at least another week. This means that, in the best-case scenario, I will receive my mobile phone a month after the original purchase date. Paying for Amazon Prime implies expecting a service of quality, efficiency, and quick solutions. In my case, they not only lost my product, but they have also made me lose valuable time. The trust I had in Amazon Prime has been seriously affected by this experience, and I am forced to reconsider whether it is worth continuing to pay for this service”

Amazon UK 1 star review on 13th December 2023

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Posted 1 year ago

“The Amazon UK is my second house. Thank you because you exist!”

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Posted 1 year ago

“Really food to looks at the choice on line so I can imagine how it fits on me”

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Posted 1 year ago

“Fantastic service, great prices, fast free delivery.”

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Posted 1 year ago

“If I could choose no stars I would have, Amazon have admitted they cannot guarantee next day delivery to Prime paying customers if orders placed with 3rd party seller nor do their carriers follow 'Safe' place instruction specified to Amazon. Funnily enough their website does not inform potential Prime customers of this mmmm wonder why.......My latest 2 orders were either delivered the day after the next day (big inconvenience) & the other delivered to a neighbour quite far from my house. PRIME CANCELLED”

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Posted 1 year ago

“Excellent service quick delivery. Easy to use website to order . Good return policy. And easy .”

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Posted 1 year ago

“Always arrives as promised ..mostly next day ..on time”

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Posted 1 year ago

“Empty box.”

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Posted 1 year ago

“Worse person I’ve ever dealt with Stevenson in customer service - delivered two items over three days late on prime - I asked for refund being offered refund but still bring charged delivery- I’ve spend £1k over the past 10 years, never complained- can’t believe how stupid/thick customer service department are !!!!”

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Posted 1 year ago

“always rapid delivery from order. but I noticed recently that they had been taking a Prime subscription without me knowing and will NOT explain why this happened.”

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Posted 1 year ago

“Easy to use good customer service”

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Posted 1 year ago

“Always happy to help on the chat, day or night. Great sevice and great prices”

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Posted 1 year ago

“Good & bad. Rushed drivers & I hear the staff are overworked & under paid. I do not use Amazon as much as my Son, but it has been great to find/rescue secondhand books!”

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Posted 1 year ago

“always easy to use as prime member”

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Posted 1 year ago

“tried returning an item, but the shop suggested was no longer providing that service had stopped for 3 months. It took three hours to get a refund. The complaint procedure is a sham...basically ignored that they are at fault as they have not updated their system to remove said shop”

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Posted 1 year ago

“Easy to shop with online but not always the cheapest. I would suggest looking around before purchasing. Next day delivery is spot on if you need items urgently”

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Posted 1 year ago

“Very quick to deliver parcel, their response is so quick from the moment you order until the parcel Is at your door step everything is just perfect even the quality of products not mention how excellent their packaging”

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Posted 1 year ago

“Have used Amazon for quite some time now, and find them very reliable nd excellent response to any problem you may encounter!”

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Posted 1 year ago

Amazon UK is rated 4.7 based on 13,401 reviews