Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,401 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,401 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 3 star review on 5th April 2025

Tamy

Amazon UK 1 star review on 24th March 2025

Barbara

Amazon UK 4 star review on 2nd November 2024

Anonymous

Amazon UK 1 star review on 16th September 2024

Lina

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick Delivery”

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Posted 6 years ago

“fast delivery”

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Posted 6 years ago

“Present was gift wrapped and looked lovely arrived on time, will order from them again using gift wrap xxx”

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Posted 6 years ago

“They have got amazing products”

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Posted 6 years ago

“Amazon have a great selection of products which I order from frequently I also use prime video and enjoy the films they have included”

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Posted 6 years ago

“Good service, fast delivery.”

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Posted 6 years ago

“Amazon do provide a quick service, seem to have so many topics and goods available on instant searches.”

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Posted 6 years ago

“They told me that the item ordered had reduced in price since I ordered it, and refunded the difference.”

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Posted 6 years ago

“Response times, clear product information, quite easy to find contact tabs, can get nearly any and everything from the website. Always enjoy using it!”

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Posted 6 years ago

“You can get almost anything there. Delivery varies. Thinking of getting Prime”

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Posted 6 years ago

“Purchase of a Prime product which clearly was a used faulty item. After I called them they sent me a new item and gave me a month to send the old one back.”

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Posted 6 years ago

“All the items I've bought have been happy with.”

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Posted 6 years ago

“Item in good condition and plenty of choice of model and price”

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Posted 6 years ago

“Lightening fast delivery and safely packed to ensure contents were protected during transit”

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Posted 6 years ago

“They are fine. But unless you are a Prime customer then the delivery times are now taking longer than they used to.”

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Posted 6 years ago

“Amzon is the best site”

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Posted 6 years ago

“Competitive price . Arrived the day before anticipated date. Which was excellent.”

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Posted 6 years ago

“what I bought was delivered promptly”

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Posted 6 years ago

“Everything was delivered fast and nicely packaged and the items were so cute. A little disappointed though that with baby registry you cannot get the free gift box in the UK but it's available in America”

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Posted 6 years ago

“The product was exactly as described, well packed and was delivered in time.”

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Posted 6 years ago

Amazon UK is rated 4.7 based on 13,401 reviews