Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,402 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,402 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 3 star review on 5th April 2025

Tamy

Amazon UK 1 star review on 24th March 2025

Barbara

Amazon UK 4 star review on 2nd November 2024

Anonymous

Amazon UK 1 star review on 16th September 2024

Lina

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent and fast”

Helpful Report

Posted 2 years ago

“Amazon works very well for me. Fast deliveries. Need to keep an eye on the quality, as there are lots of new brands there and it is harder to find the "traditional" brands now.”

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Posted 2 years ago

“Great company easy to use website would definitely use again”

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Posted 2 years ago

“Been as a regular and royal customer for over 10 years . Brilliant customer service and best prices . Couldn’t happier more .”

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Posted 2 years ago

“Next day delivery .”

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Posted 2 years ago

“I am very satisfied with the service.”

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Posted 2 years ago

“Bought a Cosori airfryer from the warehouse marked as used (damaged packaging)delivered next day unit in perfect working order saved £18 on retail very pleased 👍”

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Posted 2 years ago

“Amazon are exceptional in choice,delivery,price . So good i am a prime member and use amazon regularly.”

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Posted 2 years ago

“Always so easy to order any goods. As long as you have an account with them. Returns Are easy too.”

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Posted 2 years ago

“Great product purchased. Super fast delivery. Quality product and great communication.”

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Posted 2 years ago

“This platform is easy to use and everything in one place, we can order whatever and whenever”

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Posted 2 years ago

“So much to chose from and mostly delivered next day can’t fault them”

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Posted 2 years ago

“Very good service as I am using it these days”

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Posted 2 years ago

“Very quick to deliver and no trouble straight forward”

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Posted 2 years ago

“Have been a Amazon prime member for many years . They have made my life so much easier with the easy access they provide to all manner of goods . I’m really happy with Amazon service and would definitely recommend to anyone.”

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Posted 2 years ago

“Very good service and excellent quality”

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Posted 2 years ago

“Easy and quality website”

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Posted 2 years ago

“I know some people will be in total disagreement. Shop Local etc. I use Amazon for the great offers and huge range of goods available. The quality and range, as you would expect! is simply awesome. Delivery to your door for people that may struggle for one reason or another, is a huge bonus. More importantly! During these tough times a lot of the goods are less expensive than some budget stores.”

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Posted 2 years ago

“Great experience!”

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Posted 2 years ago

“Easy, fast, reliable, good communication, tracking, easy returns and refund.”

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Posted 2 years ago

Amazon UK is rated 4.7 based on 13,402 reviews