Amazon UK Reviews

Name: Amazon UK
Rating: 4.67

4.7 Rating 13,323 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,323 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 4 star review on 2nd November 2024

Anonymous

Amazon UK 1 star review on 16th September 2024

Lina

Amazon UK 1 star review on 15th July 2024

C F

Amazon UK 1 star review on 3rd June 2024

Amazon UK 1 star review on 16th May 2024

Khan Choudhury

Amazon UK 1 star review on 13th December 2023

Juliana

Anonymous

Anonymous // 01/01/2019

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“Love it. Im always shopping on here. I now have prime as well”

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Posted 4 years ago

“I love Amazon. Always a great service.”

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Posted 4 years ago

“I love Amazon, always a great service. Never a bad surprise.”

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Posted 4 years ago

“Always seem to have what I want in stock and excellent next day delivery with Prime.”

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Posted 4 years ago

“Both my accounts business and personal have been locked, the last email said it is because of the billing address and delivery address do not match their records. I have sent countless emails to them during these locks. Verified my card countless times. When your account is locked you can not access any information in it and it is impossible to talk to anyone from Amazon. I phoned their number that is on Google, the rep, said he can not get access to my account, cannot pass me on to a supervisor without access to the account. The complaints email address just returns with a generic message saying they do not answer emails to this address. I also wrote a complaint through Resolver which has also generated the generic email reply. I am disgusted with Amazon and every time I get an email from them saying this or that I feel stressed to boiling point. Was a happy customer for years. The experience the last month has left me feeling sick. I hope they rot!”

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Posted 4 years ago

“I like amazon it’s easy to get stuff but it’s really hard returning products that you don’t want or broken when you have a disability.”

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Posted 4 years ago

“first class service .”

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Posted 4 years ago

“Really good value product 🙂”

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Posted 4 years ago

“Flowy at Amazon; I searched high and low for a large palm to sit in a corner of my newly re-decorated living room, having already bought the lovely medium checked seagrass storage basket in readiness, and the palm I chose from Flowy was fantastic, a really healthy, tall palm which is now beautifully complemented by the basket. Delighted!”

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Posted 4 years ago

“I use amazon for nearly everything. I’ve had amazon prime for years now and the wide selection of goods and quick delivery means I’m not having to run out to the shops all the time, and I feel like I’m getting a decent deal, though not always the best.”

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Posted 4 years ago

“Good prices and quick delivery but only when you spend a certain amount”

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Posted 4 years ago

“Very good”

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Posted 4 years ago

“Shopping on Amazon is one of the easiest ways to do your online shopping. There's plenty of choice and if you are are willing to put off your purchase for a few days, you might find the item has been included in a 24 hours price crash; so a chance for further savings. 💰 The one thing I do find annoying when buying on Amazon is the hard sell of Amazon Prime. The unwary shopper can unwittingly sign up for the 30 day free trial without realising. There is the option to ignore the offer but the text for that option is deliberately small and easy to miss when compared to the big, bold advert asking you to sign up.”

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Posted 4 years ago

“I love amazon and am a prime member. Very reliable service and speedy deliveries. Online customer service chat team are very professional and helpful with quick responses.”

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Posted 4 years ago

“great products and excellent, on time delivery service”

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Posted 4 years ago

“My experience of amazing is out of this world. It will 100% the place o go to first to check for materials or tools I need for my job as a carpenter. So fast to deliver. Sometimes even in the same day. Crazy.... love this service. Of course I have amazon prime for this service but it’s one hell of a deal in my opinion. Check them out and Amazon prime!”

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Posted 4 years ago

“Overall great choices and simple UI. Some prices could be better and shipping to some countries is not available. But still best place to buy online.”

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Posted 4 years ago

“fast and efficient”

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Posted 4 years ago

“Had a problem and it was resolved very efficiently”

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Posted 4 years ago

“Great communication, love the app that shows you exactly when your order will arrive”

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Posted 4 years ago

Amazon UK is rated 4.7 based on 13,323 reviews