Amazon UK Reviews

Name: Amazon UK
Rating: 4.67

4.7 Rating 13,323 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,323 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 4 star review on 2nd November 2024

Anonymous

Amazon UK 1 star review on 16th September 2024

Lina

Amazon UK 1 star review on 15th July 2024

C F

Amazon UK 1 star review on 3rd June 2024

Amazon UK 1 star review on 16th May 2024

Khan Choudhury

Amazon UK 1 star review on 13th December 2023

Juliana

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I order 3 books from amazon co U.K. For 72 dollars some change. I never receive what I pay for. I can't get contact with anyone. This was my first experience using this service I feel like I got rip off. No response from amazon co U.K. I feel that Amazon should receive no stars. No one reach out to me. No customer service I feel like I should receive a full refund. If I don't receive full refund I am done with Amazon co U.K. I never receive my delivery.&”

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Posted 4 years ago

“Very disappointed, and feeling how unjust the Amazon practice of removing gift card values from people's account - especially with no reminder that it's about to happen. What's the point of being able to add them to the account if the use by period isn't extended?”

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Posted 4 years ago

“Easy Efficient Comparative pricing Fast delivery with prime”

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Posted 4 years ago

“Exceptional service, range and price”

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Posted 4 years ago

“I like Amazon, I order many times per month...”

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Posted 4 years ago

“Best thing I’ve done for a long while, using Amazon for a lot of my new purchases has given me access to a much wider market and subscribing to Prime means I get fast delivery on most of the things I want plus the other perks - Prime Films, TV series and lots of other stuff. Absolutely brilliant!!!”

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Posted 4 years ago

“I use them very often and I consistently get speedy deliveries other then the fact that every so often you come across an item that is extremely overpriced, it is incredibly difficult to fault”

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Posted 4 years ago

“I ordered BG700 and received BG600 which is cheaper than my original order. When I posted the review Amazon removed it. Not happy customer. Amazon is loosing customer.”

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Posted 4 years ago

“I really just dont understand why this company is so popular Every time I order off them something slips up. They offer me offers that never materialise and are full of loop holes Dont need to boycott because every time I use them they remind me why I stopped using them the last time. Ring customer service and they just say I am here to help you and do absolutely nothing to help you”

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Posted 4 years ago

“Love using Amazon as good range of products and I don't need to leave my comfy chair! but in seriousness the products offered and the price from not only the big retailers but the small SMEs is brill, if we can support the SMEs all the better”

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Posted 4 years ago

“Order not delivered. No update on whereabouts had to ask for a refund 4 days after it was due as nothing was happening. Then guess what another order has failed to turn up on the last day of the delivery slot.”

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Posted 4 years ago

“amazing service! quick delivery!”

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Posted 4 years ago

“Difficult to get a refund, the orders stated delivered even when not been, customer service completely not trained to the standards and rude staff working there. Cannot recommend.”

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Posted 4 years ago

“I live in Sweden and have never ordered from Amazon UK before so I didn't know what to expect. I was very pleasantly surprised when I got my order more quickly then some domestic orders. I can really recommend ordering from Amazon UK when you live in Sweden.”

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Posted 4 years ago

“Always an excellent selection of goods offered. Excellent delivery. Easy to deal with. Altogether perfect.”

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Posted 4 years ago

“Always deliver on time,products are good as well as the prices,primes services are worth the money.”

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Posted 4 years ago

“If it was possible to give Amazon no stars, I would. I bought an item through them as a Christmas present. The fact that the seller was in China was not apparent on the Amazon site or I would not have bought from them. The item arrived, late and incomplete. Attempts to get a refund are ongoing - the seller is employing delaying tactics and clearly has no intention of refunding my money. And Amazon? They send inadequate requests to the seller to get on with it but once they've sent those there is no checking ongoing progress (or lack thereof). I'm fairly sure now that I will have lost my money, and I will NEVER buy through Amazon again.”

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Posted 4 years ago

“Always speedy delivery and cheaper than the shops”

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Posted 4 years ago

“I have had over fifty orders from Amazon in the past six months or so, and I have been delighted with the service from this company every time, also the products I might add.”

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Posted 4 years ago

“If you don't use Amazon Prime it seems that delivery times are getting longer and longer, even if items are shown as being in stock. It used to be that it would take a few days, now I have ordered in stock items on 5th January and the delivery date is 3rd to 29th February. They e-mailed me to say that they were delighted to advise me that these dates had been brought forward from 9th February to 5th March!! I went to change the order to quicker delivery and they wanted over £90 postage and packing. Needless to say I didn't bother. In future I will try and source a better supplier.”

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Posted 4 years ago

Amazon UK is rated 4.7 based on 13,323 reviews