Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,402 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,402 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 3 star review on 5th April 2025

Tamy

Amazon UK 1 star review on 24th March 2025

Barbara

Amazon UK 4 star review on 2nd November 2024

Anonymous

Amazon UK 1 star review on 16th September 2024

Lina

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered an item on 18/06/2021 which was to be delivered by the 26th /28th. When the item had not arrived by 14/07/2021 I sort of gave up hope but complained to Amazon anyway. To my surprise, The seller (Alhambra Corp) phoned me on 15/07/2021 and assured me it was dispatched but a replacement would be sent immediately. On 17/07/2021 my order dropped through the letter box. So, thank you Adam (The Alhambra Corp spokesman) for restoring my trust in online shopping.”

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Posted 3 years ago

“No problems with service or products to date”

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Posted 3 years ago

“I have 2 year old twins and have subscribed to amazon's Mama baby wipes since 2019, they have never let me down and have been invaluable during these stressfull times. I think they are great.”

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Posted 3 years ago

“I use amazon quite regularly. The prices are always very competitive plus you have the option of next day delivery if you're a prime member.”

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Posted 3 years ago

“Very nice and easy,good offer and quality”

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Posted 3 years ago

“Excellent, great speedy delivery, great returns policy. & amazing range of products.”

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Posted 3 years ago

“Excellent service as alway. Delivered before expected date. Thank you.”

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Posted 3 years ago

“An excellent service.”

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Posted 3 years ago

“Always satisfied with buying items from amazon. It is easy to order and pay. I like that you can track your order. I once ordered and paid for an item, it never came, I wrote to amazon and they refunded me the money without any quibbles.”

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Posted 3 years ago

“Have never had any issues and always a prompt delivery.”

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Posted 3 years ago

“Excellent customer service and products”

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Posted 3 years ago

“Amazing service, so quick. Iv not had to go town for so long. Love amazon.”

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Posted 3 years ago

“Have bought numerous items all of which arrived on time”

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Posted 3 years ago

“Just a very good service.”

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Posted 3 years ago

“Great choices, competitive prices and quick delivery.”

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Posted 3 years ago

“I buy from Amazon regularly and yet again they have proved their worth. I bought an indoor tv ariel which simply didn't work. I had the return sorted in minutes and my money back within a couple of days. Excellent customer service.”

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Posted 3 years ago

“Always very good service very quick delivery polite couriers excellent customer service assistants solve any problems very quickly and efficiently highly recomend them”

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Posted 3 years ago

“Everything I order from Amazon is fantastic and great value for money.”

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Posted 3 years ago

“As a family we find shopping with Amazon to be a pleasurable experience as they are very competitive with their prices and often offer free next day delivery on many of the goods they sell. Overall we are very satisfied with their level of customer service agents, which are easy to get hold of when there's a problem. At no point to date, have I or any of my family members had a bad experience with them.”

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Posted 3 years ago

“SERVIS from Amazon is always first class and there customer servis is also first class always very polite ( attitude and personality always spot on) a world class firm thank you all i am very very happy to shop with such a world class firm”

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Posted 3 years ago

Amazon UK is rated 4.7 based on 13,402 reviews