Amazon UK Reviews

Name: Amazon UK
Rating: 4.67

4.7 Rating 13,366 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,366 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 4 star review on 2nd November 2024

Anonymous

Amazon UK 1 star review on 16th September 2024

Lina

Amazon UK 1 star review on 15th July 2024

C F

Amazon UK 1 star review on 3rd June 2024

Amazon UK 1 star review on 16th May 2024

Khan Choudhury

Amazon UK 1 star review on 13th December 2023

Juliana

Anonymous

Anonymous // 01/01/2019

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“Prime is very good I have it with my TV as for my shopping”

Helpful Report

Posted 2 months ago

“Rubbish service,I have contacted them 3 times in one day for the same parcel and every time they said it will definitely be delivered today, I was checking and the parcel didn't move from depot. Don't buy from them they are expensive and don't do the delivery either, they are taking your money, using it and giving refund after 7 days but you are paying straight away. Buy from eBay is cheaper, the same products. On third time I've contacted them after 1 minute of writing 2 words the guy just abandoned me and I was waiting like a stupid for someone to answer but nop they just left the chat like that for me to get mad and shut it down what I have done after 15 min of waiting with no answer anymore. The same issue with parcel not delivered in 2 weeks consecutive, I will definitely stop buying from them .”

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Posted 2 months ago

“Very good dispute resolution, great range of products at often best price, quick delivery - convenient”

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Posted 2 months ago

“Is it me or has Amazon Prime next day delivery got worse over time.”

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Posted 2 months ago

“really good company, useful site”

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Posted 2 months ago

“They offer a better delivery than ebay and quality of good across the board are more reliable and match its description .”

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Posted 2 months ago

“Non-existent customer service and don't want any criticism because they aren't interested. Ordered a ring doorbell advertised as next day delivery. Got a message saying we will advise you when item dispatches. I rang about it and was given the run around as if them lying is completely acceptable. ELEVEN DAYS LATER with the item still not dispatched despite all that time STILL advertising next day delivery I cancelled and got one from a different website EVEN THOUGH AMAZON OWN RING”

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Posted 2 months ago

“deliver on time and always sort any problems I may have”

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Posted 2 months ago

“I am Long time Customer. Now days Amazon Customer Services chat like Scammers.”

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Posted 2 months ago

“Always delivery following day what I have ordered. Any problems like the purchase is not correct or broken is sorted out & a refund issued. Cannot fault really.”

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Posted 2 months ago

“Useless driver stole my item no help from CS”

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Posted 2 months ago

“Nearly always next day delivery. Huge choice and fairly priced”

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Posted 2 months ago

“Easy to use”

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Posted 2 months ago

“I ordered a product then changed my mind and cancelled. I spoke to someone at Amazon and cancelled the order. The courier still tried to deliver to my elderly neighbours who I had specifically instructed NOT to accept the product, he LIED to them and bullied them into accepting the product. Despite cancelling Amazon stole my money and it took weeks to get my money back! Took weeks to get the item picked up too! They claim to be a world leader in customer service it’s a LIE! It’s almost impossible to speak to a human and if you get answers by e mail they are all copy and paste nonsense from the Indian sub continent.”

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Posted 2 months ago

“Family nudists and incest erotica”

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Posted 2 months ago

“I have purchased many items through amazon and the experience is nearly 100% satisfactory. It is easy to find what you want and get it delivered.”

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Posted 3 months ago

“Timing perfect”

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Posted 3 months ago

“Very happy things get here quickly”

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Posted 3 months ago

“i’m very happy with amazon”

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Posted 3 months ago

“I feel confident with any purchase as if for some reason I am not happy, I know amazon will sort the problem out.”

Helpful Report

Posted 3 months ago

Amazon UK is rated 4.7 based on 13,366 reviews