Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,401 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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Metrics

4.7

Based on 13,401 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They are ok,but they could be better at looking at who they do business with making sure the customer comes first,and that they read comments too.”

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Posted 6 years ago

“Good shipping and products”

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Posted 6 years ago

“Its alright”

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Posted 6 years ago

“We are a power user of Amazon UK, but it is becoming increasingly customer unfriendly in the last 6 months: 1. The customer service has definitely gone downhill where they cannot explain charges that seem to appear on credit cards for no purchases whatsoever. 2. They have become classic bureaucracy with typical "Keep on chasing us even if it is our fault that we have misplaced your delivery and our system will happily keep you guessing". 3. Gift cards - get a few gift cards, scratching is a mess, then the mobile app wont scan them easily (maybe 10% times). So, you type letters that are confusing (VU, G6 etc). Then they have recently put in security captcha that appears, you guessed it, everytime and not once in a session. It seems that they are actively discouraging Gift cards and creating a slush fund! Rest is all fine as of now and I will provide more concern areas as they become apparent. I am amazed how they have been able to alienate an ardent supporter like me in the last few months.”

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Posted 6 years ago

“I had to take over with a dispute with my daughters boyfriend as he was getting nowhere with his item problem, within 5 mins and pointing out there legal responsibility he was refunded and had an apology”

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Posted 6 years ago

“Nothing good Not good at all its not worth your time guy”

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Posted 6 years ago

“Fast and hassle free deliveries. Although need to fix tracking package updates”

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Posted 6 years ago

“As with most sites do your research before buying, some items way over priced. I have some good experience some bad. Find it really annoying that I am always asked to join prime! NO thanks! Also would like to see where my item is coming from" as one item I didn't think would arrive" it came from china so took over a month!! Instead of a week Id like a pre warning that there coming from china!!! As I needed them asap!”

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Posted 6 years ago

“Testing out prime. Ok. Videos are so so. Some good deals (not great). Way off some of the good/great deals compared to US. Not quite in same league as eBay.”

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Posted 6 years ago

“selection size is vast”

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Posted 6 years ago

“i purchased a doggee phone tjat never arrived but they refunded the cost promply”

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Posted 6 years ago

“fair price”

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Posted 6 years ago

“I was quite happy with delivery and the item was as pictured. Fit my needs.”

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Posted 6 years ago

“Half the time they can't find my address.”

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Posted 6 years ago

“Shipped my product on time but was a bit deciving on the products description.”

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Posted 6 years ago

“Getting what I bought, my wife and daughter will be happy, if the musical boxes arrive, and they will be more happy”

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Posted 6 years ago

“I have ordered some items from them and now waiting for them to arrive.”

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Posted 6 years ago

“they are good”

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Posted 6 years ago

“The time between ordering and delivering articles is less positive. It should be faster.”

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Posted 6 years ago

“Amazon delivery can sometimes be a nightmare. The product was ok with no issue but the delivery was a big hurdle.”

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Posted 6 years ago

Amazon UK is rated 4.7 based on 13,401 reviews