Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,402 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,402 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 3 star review on 5th April 2025

Tamy

Amazon UK 1 star review on 24th March 2025

Barbara

Amazon UK 4 star review on 2nd November 2024

Anonymous

Amazon UK 1 star review on 16th September 2024

Lina

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always best prices and brilliant service”

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Posted 4 months ago

“Is the number 1 parcels delivery company, you can order the item and Amazon can delivery your parcel within 24 hours, that's amazing.”

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Posted 4 months ago

“Very good dispute resolution, great range of products at often best price, quick delivery - convenient”

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Posted 5 months ago

“really good company, useful site”

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Posted 5 months ago

“They offer a better delivery than ebay and quality of good across the board are more reliable and match its description .”

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Posted 5 months ago

“Always delivery following day what I have ordered. Any problems like the purchase is not correct or broken is sorted out & a refund issued. Cannot fault really.”

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Posted 5 months ago

“Easy to use”

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Posted 5 months ago

“I have purchased many items through amazon and the experience is nearly 100% satisfactory. It is easy to find what you want and get it delivered.”

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Posted 5 months ago

“Timing perfect”

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Posted 5 months ago

“Very happy things get here quickly”

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Posted 5 months ago

“i’m very happy with amazon”

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Posted 5 months ago

“I feel confident with any purchase as if for some reason I am not happy, I know amazon will sort the problem out.”

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Posted 5 months ago

“Any orders that I have placed are sent in time and are in perfect condition.”

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Posted 6 months ago

“Love the bext day even same day delivery on some items.”

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Posted 6 months ago

“Good to work with and easy to work”

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Posted 6 months ago

“Prime delivery is amazing”

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Posted 6 months ago

“Very good and reliable delivery and comes on the date it says”

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Posted 6 months ago

“always excellent service, no faults at all with anything i buy and always confident any problems will be put right. i will always buy from amazon even if the product is a little more expensive due to there fantastic service, there is no one better. well done amazon keep up the brilliant work.”

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Posted 6 months ago

“Ordered motorbike spares and service kit, always a excellent service, will keep shopping with you, thanks”

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Posted 7 months ago

“Bought an oil radiator from Amazon arrived with dent at front of radiator contacted them a replacement was sent and arrived the next day, the next day they collected the damaged radiator. Within 3 days the matter had been dealt with, the service from Amazon was exemplary. Thankyou”

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Posted 7 months ago

Amazon UK is rated 4.7 based on 13,402 reviews