Name: Amazon UK
Rating: 4.67

“Always best value and prime membership means products arrive next day even when ordered late the night before”

Posted 5 years ago

“I placed an order on the 12th August and at no time during this was I told that my items would not arrive until late September. I have tried to cancel this order but I get no response.”

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Posted 5 years ago

“Easy to purchese”

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Posted 5 years ago

“I ADVICE YOU TO REFUND MY MONEY! U BUNCH OF THIEVES, I HAVE BEEN WAITING ALREADY FOR 2 MONTHS YOU SAID U REFUND! IN VAIN! IS THIS THE WAY HOW YOU EARN BILLIONS? STEALING FROM CUSTOMERS?! IS THIS NOT WHAT YOU SAID 2 MONTHS AGO THAT i WILL GET MY MONEY BACK? WHERE IS MY MONEY?! //Support Para: XXXXX@yahoo.com 12 jun. a las 23:18 Greetings from Amazon Seller Support, My name is Anamika and I will be assisting you today. On reviewing your email, I do understand your concern regarding the per month subscription fees for the month of MAY. In this regard I want to inform you that I have gone ahead and refunded the amount of £60.0 that you have been charged for the month of May. The amount of £30.00 is scheduled to be initiated to your Bank Account. You will be receiving the refunded amount on 15th june as per your next payment cycle date.//”

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Posted 5 years ago

“Excellent service especially the delivery can track the items to your door”

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Posted 5 years ago

“Excellent service very fast delivery. Packaging is great”

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Posted 5 years ago

“Prime is the best and quick deliverys”

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Posted 5 years ago

“I've been a loyal customer and prime member for years. I ordered a kayak on prime and was glad to see it was dispatched the next day for delivery in two days. It didnt arrive. Half the order was missing from the dispatch and when I checked online the delivery had been pushed back 10 days. I called Amazon who gave me a £10 voucher and promised it would be delivered within 24 hours. It still didnt arrive. I was then offered a refund that would take 7-10 days to process back. Amazon UK are now using Hermes for delivery. Don't expect any parcels to arrive on time. If you live in an Amazon delivery area you'll be fine. But out with, beware. Hermes are notorious for losing parcels and being late.”

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Posted 5 years ago

“No problem ordering dates given to receive items perfect. Only wobble next day delivery a bit expensive 😔”

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Posted 5 years ago

“I am lost for words on how terrible amazon is. Short if it is thousands were stolen from my mothers account in 'coins', asked for a refund from Amazon, spoke to customer service almost everyday for weeks, told every time we would get a call back next day, never did. Countless emails sent detailing all fraudulent transactions only auto replies given. Mother inconsolable. Finally told by Amazon the bank would give the money back to her and it would be charged back to merchants. Bank refunded her the stolen money within a week, then the bank obviously charged it back to the merchant, as Amazon said they would, oh yes Amazon is the merchant. Her account is blocked by Amazon soon after and she receives countless emails saying she owes them money for the coins and her account will remain blocked until she pays. She emails and explains the situation over and over and over, auto email replies. You couldn't make this up. Just called Amazon to complain again, said we would hear back in 24hrs. I mean its actually laughable with this company there is no customer support. How can they not see the cycle of events, its like you start all over again every time you speak to someone...just flabbergasted at this point.”

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Posted 5 years ago

“I am lost for words on how terrible amazon is. Short if it is thousands were stolen from my mothers account in 'coins', asked for a refund from Amazon, spoke to customer service almost everyday for weeks, told every time we would get a call back next day, never did. Countless emails sent detailing all fraudulent transactions only auto replies given. Mother inconsolable. Finally told by Amazon the bank would give the money back to her and it would be charged back to merchants. Bank refunded her the stolen money within a week, then the bank obviously charged it back to the merchant, as Amazon said they would, oh yes Amazon is the merchant. Her account is blocked by Amazon soon after and she receives countless emails saying she owes them money for the coins and her account will remain blocked until she pays. She emails and explains the situation over and over and over, auto email replies. You couldn't make this up. Just called Amazon to complain again, said we would hear back in 24hrs. I mean its actually laughable with this company there is no customer support. How can they not see the cycle of events, its like you start all over again every time you speak to someone...just flabbergasted at this point.”

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Posted 5 years ago

“Trying to add an extra item to our pantry order proved l possible, wanted us to start another order”

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Posted 5 years ago

“Always easy to use prompt replies and speedy delivery I use the audible and kindle which are excellent Luv amazon”

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Posted 5 years ago

“Love the Amazon Prime service it is fantastic!”

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Posted 5 years ago

“I will say customer services not very good.”

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Posted 5 years ago

“I had terrible trouble ordering a pair of headphones during the recent Prime sale and ultimately did not buy anything. Later, I complained and they offered to sell me the headphones at the sale price, but only if I bought them first and got a refund later. This I did - but now they've thrown up endless delays and excuses about giving me the refund. I am furious!”

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Posted 5 years ago

“Using their app makes my life so much easier when searching for anything I need”

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Posted 5 years ago

“Quick and very easy to order and generally a speedy delivery especially if you Amazon Prime.”

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Posted 5 years ago

“Bought mi iPad with market place seller Developed a fault. No response from seller. Contacted Amazon Won’t help. Not their responsibilities. Disgraceful that they can walk away”

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Amazon UK Reviews