Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,401 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,401 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 3 star review on 5th April 2025

Tamy

Amazon UK 1 star review on 24th March 2025

Barbara

Amazon UK 4 star review on 2nd November 2024

Anonymous

Amazon UK 1 star review on 16th September 2024

Lina

Anonymous

Anonymous // 01/01/2019

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“Always reliable and arrives on time. Love Amazon”

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Posted 3 years ago

“Beware of Amazon drivers that that have no concept of road safety and total disregard for other road users safety. Luckily I have quick reactions or I would have been writing this from a hospital bed. I tried complaining to Amazon and they apparently have no way of knowing who the driver could have possibly been, even given the exact location and time of day. Unfortunately I was too shaken up to get registration number. It's a shame Amazon don't care that they employ reckless drivers.”

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Posted 3 years ago

“Excellent service, always have what i need”

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Posted 3 years ago

“Best one !”

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Posted 3 years ago

“The way postal services are today,it's all hit and miss. You can take time off from work to receive your package and it doesn't arrive. So annoying ! Amazon on the other hand, I find really good and for an extra premium payment, you can purchase as many items for the year for you and/ or your family delivered next day. Well worth it and so efficient especially this time of year. Thank You......”

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Posted 3 years ago

“Most of the time they’re pretty good. Although I’m finding it impossible to cancel Amazon music at £7.99 a month!”

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Posted 3 years ago

“Always on time easy to buy from good value on items .”

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Posted 3 years ago

“Excellent range of products accessed easily from one site. Delivery is always prompt and delivery people are very efficient. Well done Amazon great concept and great execution.”

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Posted 3 years ago

“Achat très facile d'un bon produit à un prix avantageux. Achètera certainement à nouveau !! Processus d'achat simple et rapide. Meilleure expérience de site Web et de service client.”

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Posted 3 years ago

“Les produits sont faciles à localiser, le site est très convivial et efficace ; et les produits sont reçus rapidement.”

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Posted 3 years ago

“When I checked the tracking (Tracking ID: QB0155375140) for my delivery, it shows delivery attempted @8:55pm on 14/11/2021, but they are liars as we were all at home all day and all night. The delivery person did not even knock or ring the door bell if they did attempt a delivery. How appalling @Amazon UK”

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Posted 3 years ago

“Poor management service when dealings with Hermes deliveries. Amazon are now using Hermes!!”

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Posted 3 years ago

“Plenty of options for each items, best price & good quality”

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Posted 3 years ago

“Good value and exelent service”

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Posted 3 years ago

“Everything arrives on time. Great experience!”

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Posted 3 years ago

“You get every purchase on time quick and easy to order first class”

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Posted 3 years ago

“Disappointing service making online shopping a ball ache , now asking for one time security codes and secret hand shakes just to get your parcel . Whats wrong with asking for id ,where has the common sense gone in this company? I didnt have a code and didn't know anything about a code that was required to receive a parcel. In the end I gave up and told driver to take parcel back , its one thing to have a conversation with a pencil pusher but to have a conversation with a foreign pencil pusher it was to much for my brain I couldn't take the stupidity.”

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Posted 3 years ago

“Good service at good prices”

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Posted 3 years ago

“Très facile à commander, tous les détails pertinents disponibles, date de livraison rapide arrangée”

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Posted 3 years ago

“No matter what product you are looking for Amazon always seem to be able to provide it or suitable alternative options. I ordered a set of speaker mounts on Saturday and they arrived today which is incredible”

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Posted 3 years ago

Amazon UK is rated 4.7 based on 13,401 reviews