Amazon UK Reviews

Name: Amazon UK
Rating: 4.67

4.7 Rating 13,323 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,323 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 4 star review on 2nd November 2024

Anonymous

Amazon UK 1 star review on 16th September 2024

Lina

Amazon UK 1 star review on 15th July 2024

C F

Amazon UK 1 star review on 3rd June 2024

Amazon UK 1 star review on 16th May 2024

Khan Choudhury

Amazon UK 1 star review on 13th December 2023

Juliana

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been using this company for several years and can honestly say, it is the most reliable and user friendly platform ever used. Very good with there product choice at a good price. Highly recommend it.”

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Posted 3 years ago

“Awesome customer service. Always sort any issue in minutes.”

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Posted 3 years ago

“Lately Amazon falling so badly!!! Deliveries are beyond the joke! Items although not arriving at all or you wait up to 22:00 just to learn at 22:15 that the item might be delivered next day and if not they will give you money back- that’s what is for a premium membership Not mentioning that originally the item meant to arrive the day before!!! Too many times happened, going to quit as the quality doesn’t exists anymore”

Amazon UK 1 star review on 20th September 2021

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Posted 3 years ago

“Buy very often Always good prices and good delivery If not suited returns are effortless”

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Posted 3 years ago

“Lots of choice and easy to buy products. Brilliant returns policy for items which are not what you expected with QR code for prw printed label and quick money returns”

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Posted 3 years ago

“Easy website and a lot of choice”

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Posted 3 years ago

“Can not complain at all about Amazon. User friendly website .. good communication .. always get what they promise and if anything unsatisfactory they sort it out promptly.”

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Posted 3 years ago

“In my experience Amazon have been fantastic. I always get my deliveries on schedule, I can find pretty much anything I desire on Amazon and for the £10 Prime service, you get access to so much! Music, films, programs, audio books, gaming and faster delivery times. What is there not to love? They also keep you updated and informed as to where your parcels are and when they will be delivered. Highly recommended.”

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Posted 3 years ago

“Quick delivery and amazing staff.”

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Posted 3 years ago

“A good choice to shop with”

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Posted 3 years ago

“I’ve been with Amazon since 2008 and have had nothing but the best products, courtesy and 100% help in every way possible.”

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Posted 3 years ago

“good very good”

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Posted 3 years ago

“Great website. Easy to use and good service.”

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Posted 3 years ago

“Since 2011 always been excellent customer service who put the customer first, which is why to this day I always try and purchase from Amazon first - excellent back up and safety net and I rarely require to return, but when I have there have been no issues.”

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Posted 3 years ago

“I use my partners account on a weekly basis where I purchase so many thing from clothes food drink toys even to car spares it truly is an awesome shopping tool not to mention the tv streaming service that comes as part of the prime package faultless fast friendly and great prices”

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Posted 3 years ago

“Very good service, product good and very happy with price.”

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Posted 3 years ago

“I normally get free delivery to Amazon locker, recently they cancelled my locker delivery so I reordered but for some reason this time I had no choice but pay 5.99 for same day delivery to Amazon locker where I always take free delivery, account said delivery by 2200hrs, however at 1400hrs items had not even been dispatched let alone out for delivery so like other recent reviews elsewhere stating this same practice, knowing I've been forced to pay same day delivery its not going to be delivered in that time frame, I therefore cancelled it, then cancelled my further order which stated delivery in 2 weeks? Clearly something weird is occurring at Amazon UK cause they've not been this incompetent before but this is currently happening to others also. Now awaiting over £300 total refund. No longer going to use Amazon UK, glad I never got stitched up for Prime but they've lost a big continuous paying customer.”

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Posted 3 years ago

“poor service repeatedly do not follow delivery instructions. packages repaetadly left at front door on a busy street even after 4 complaints. customer service do not care”

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Posted 3 years ago

“I ordered a paperback novel which is over £9 00, the book arrived in a damaged cardboard envelope, the front cover and back cover had black marks also scratches on the back cover, I am finding it difficult to contact customer services as my laptop is not compatible with their robotic message service. It is very simple to purchase items from Amazon however if you have a problem it is almost impossible to solve. Any future purchases will be with companies that have CUSTOMER CARE, Amazon take note!”

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Posted 3 years ago

“Just about always has what I am looking for from necessities to gifts. Literally. including the kitchen sink ! So easy to use as well.”

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Posted 3 years ago

Amazon UK is rated 4.7 based on 13,323 reviews