Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,401 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,401 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 3 star review on 5th April 2025

Tamy

Amazon UK 1 star review on 24th March 2025

Barbara

Amazon UK 4 star review on 2nd November 2024

Anonymous

Amazon UK 1 star review on 16th September 2024

Lina

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service”

Helpful Report

Posted 7 years ago

“Delivery very good .Products good standard.”

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Posted 7 years ago

“with amazon prime :)”

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Posted 7 years ago

“It's amazing how many products I can get delivered to my door! It's fantastic for things like toilet paper that are incredibly difficult for someone who doesn't have a car and has to take two busses to get to the grocery store. However, the Canadian Amazon is missing a ton of stuff. Also, Prime is my favourite thing ever.”

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Posted 7 years ago

“almost everything i shop for is availableat amazon uk.”

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Posted 7 years ago

“Get brand new PC gear!”

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Posted 7 years ago

“Good product and quick delivery.”

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Posted 7 years ago

“Practically everything you'd ever need in one location. Excellent returns policies, decent prices. Can't go wrong.”

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Posted 7 years ago

“Very fast process”

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Posted 7 years ago

“Great service, items arrive on time and website is easy to navigate. Great selection as well.”

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Posted 7 years ago

“I recently made a purchase of a book on eBay. After 3 days, I had still not had even a 'dispatched' mail, so I contacted them. I got a standard reply, pointing out that it took them 2 to 5 days to dispatch books! They showed 5 in stock as well (which I do not believe). With the weekend coming up, I cancelled the order, and placed it with Amazon instead (about 6PM at night). It was in my hands the next day at lunchtime. Although Amazon was about a pound more (£27.50) than the eBay seller, it was truly worth it for the excellent service.”

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Posted 7 years ago

“Always have what I need”

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Posted 7 years ago

“they have the newwes thing out. the price's are good and the shipping is fast.”

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Posted 7 years ago

“Product came quickly. No issues. Well packaged.”

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Posted 7 years ago

“all the products is incredible !! Quick, safe and usefull.”

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Posted 7 years ago

“Very fast delivery and book was excellent condition however the delivery was left with a stranger in another flat instead of reception like I requested.”

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Posted 7 years ago

“Trusted and Genuine Products and easy to Buy”

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Posted 7 years ago

“Good price and arrived ontime and correct”

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Posted 7 years ago

“quick and simples”

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Posted 7 years ago

“Amazon is a very good website. I ordered a graphics card and it came two weeks earlier than expected. I WAS VERY HAPPY.”

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Posted 7 years ago

Amazon UK is rated 4.7 based on 13,401 reviews