Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,401 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,401 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Amazon UK made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Amazon UK 3 star review on 5th April 2025

Tamy

Amazon UK 1 star review on 24th March 2025

Barbara

Amazon UK 4 star review on 2nd November 2024

Anonymous

Amazon UK 1 star review on 16th September 2024

Lina

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When my card was changed because of fraud they made it virtually impossible to reregister with them and were very unhelpful taking we are the big company attitude and we can do what we like Very disappointed with their attitude”

Helpful Report

Posted 2 years ago

“amazon always gets deliveries to the customer in good time prices are a bit higher than say eBay which is a shame but other than that I have no complaints.”

Helpful Report

Posted 2 years ago

“No stars if I could Amazon has spoiled my birthday tomorrow my husband bought me a iPad Air in pink 2022 it was going to be a surprise when he opened the Box goes Instead of an ipas a book flame of resistance obviously there no security Check it beggars belief that that this could happen It will take up to five days for refund my husband is seething he likes my present s to be a surprise 🥲🙁🙁”

Amazon UK 1 star review on 27th June 2022

Helpful Report

Posted 2 years ago

“good selection of items to choose from,always alternatives with super fast delivery.”

Helpful Report

Posted 2 years ago

“Quick service and very efficient, however drivers seem to be overwhelmed by the volume of deliveries with not a lot of time to deliver and not paid a fair wage. This being quite obvious shows there are issues with communication and understanding from higher up in the company.”

Helpful Report

Posted 2 years ago

“So easy to use this site, no hassle returns & refunds. Do most of my shopping on here.”

Helpful Report

Posted 2 years ago

“Every thing I have ordered as arrived before or on time.I am pleased to use Amazon at all times.”

Helpful Report

Posted 2 years ago

“Parcel comes on time always”

Helpful Report

Posted 2 years ago

“Never had any issues with purchasing or returns”

Helpful Report

Posted 2 years ago

“customer service excellent everyone is so polite. This is my main shopping point now.”

Helpful Report

Posted 2 years ago

“I use amazon fire stick and had problems a short while ago. I managed to get on to their customer service and the problem was resolved in ultra quick time. Really good service”

Helpful Report

Posted 2 years ago

“Amazon your customer service sucks! I had issues with Amazon deliveries before but now its just a joke. You wait for a delivery and out of nowhere the delivery date changes and sometimes you don't know when you going to get it or if you will get it at all (this happened as well) The people employed must be retarded or not understanding english. You ask one question and they copy an paste the same things over again. Names like Sirajudin, Akshakumar, Midhur, Monam, Sameer, Nitika...those are people typing to you in Scotland. Not even one english/scottish name. As a prime customer I am not getting my deliveries on time as promised by Amazon and I am not being treated as a valuable customer either Those people don't care what you are saying. If at all understand what you are saying. They copy and paste exactly same nonsense to you over and over again. Then, if you pressurise them they suggenly having technical issues and hung up on you. Today I went through 8 of those "geniuses"for one issue as again I ve had delivery issues. Amazon never noticed not having product in a warehouse which was for next day delivery. So the next day (delivery dayt) they just change the date again for following day they tried to lie to me that's when it was estimated. Amazon you are destroying your reputation with cheap lying staff. Your customer service will sink your business. This bacame beyond scandalous”

Helpful Report

Posted 2 years ago

“Extremely desorganised and employees left to badly treat customers without reprimand. Personally I encounter so many problems, products tracking telling me the items where on their way though the support told me the products shown in stock were no longer available. No I am done with them! They are same as ebay used to be, totally unreliable with a big attitude problem. I will go further and say that those company treating consumers so badly should be fined.”

Helpful Report

Posted 2 years ago

“Everything from searching for products, ordering and delivery service is outstanding. Never had any bad experience so far.”

Helpful Report

Posted 2 years ago

“Easy to understand fast and efficient wide range of profits and hassle free delivery and returns”

Helpful Report

Posted 2 years ago

“really good selection of products with manny really good prices”

Helpful Report

Posted 2 years ago

“They deliver so quickly”

Helpful Report

Posted 2 years ago

“Extremely good service for delivery, customer service and queries etc”

Helpful Report

Posted 2 years ago

“Brilliant service & quick delivery thanks”

Helpful Report

Posted 2 years ago

“Really good delivery times and handle any issues quickly”

Helpful Report

Posted 2 years ago

Amazon UK is rated 4.7 based on 13,401 reviews