Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,402 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,402 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 3 star review on 5th April 2025

Tamy

Amazon UK 1 star review on 24th March 2025

Barbara

Amazon UK 4 star review on 2nd November 2024

Anonymous

Amazon UK 1 star review on 16th September 2024

Lina

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use, everything I need, always reliable”

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Posted 3 years ago

“Excellent service and always on time”

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Posted 3 years ago

“Always great service”

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Posted 3 years ago

“I have been using this company for several years and can honestly say, it is the most reliable and user friendly platform ever used. Very good with there product choice at a good price. Highly recommend it.”

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Posted 3 years ago

“Awesome customer service. Always sort any issue in minutes.”

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Posted 3 years ago

“Buy very often Always good prices and good delivery If not suited returns are effortless”

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Posted 3 years ago

“Lots of choice and easy to buy products. Brilliant returns policy for items which are not what you expected with QR code for prw printed label and quick money returns”

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Posted 3 years ago

“Easy website and a lot of choice”

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Posted 3 years ago

“Can not complain at all about Amazon. User friendly website .. good communication .. always get what they promise and if anything unsatisfactory they sort it out promptly.”

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Posted 3 years ago

“In my experience Amazon have been fantastic. I always get my deliveries on schedule, I can find pretty much anything I desire on Amazon and for the £10 Prime service, you get access to so much! Music, films, programs, audio books, gaming and faster delivery times. What is there not to love? They also keep you updated and informed as to where your parcels are and when they will be delivered. Highly recommended.”

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Posted 3 years ago

“Quick delivery and amazing staff.”

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Posted 3 years ago

“I’ve been with Amazon since 2008 and have had nothing but the best products, courtesy and 100% help in every way possible.”

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Posted 3 years ago

“good very good”

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Posted 3 years ago

“Great website. Easy to use and good service.”

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Posted 3 years ago

“Since 2011 always been excellent customer service who put the customer first, which is why to this day I always try and purchase from Amazon first - excellent back up and safety net and I rarely require to return, but when I have there have been no issues.”

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Posted 3 years ago

“I use my partners account on a weekly basis where I purchase so many thing from clothes food drink toys even to car spares it truly is an awesome shopping tool not to mention the tv streaming service that comes as part of the prime package faultless fast friendly and great prices”

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Posted 3 years ago

“Just about always has what I am looking for from necessities to gifts. Literally. including the kitchen sink ! So easy to use as well.”

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Posted 3 years ago

“I use Amazon at least a couple of times a week and I always get what I need off them with no problems or worries. Thank you Amazon.”

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Posted 3 years ago

“Always best price, great delivery and having had to just return an item in the wrong size that's an easy process too with the money back in my account in a couple of days. Always go there first!!”

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Posted 3 years ago

“Extremely useful”

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Posted 3 years ago

Amazon UK is rated 4.7 based on 13,402 reviews