Amazon UK Reviews

Name: Amazon UK
Rating: 4.67

4.7 Rating 13,323 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,323 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 4 star review on 2nd November 2024

Anonymous

Amazon UK 1 star review on 16th September 2024

Lina

Amazon UK 1 star review on 15th July 2024

C F

Amazon UK 1 star review on 3rd June 2024

Amazon UK 1 star review on 16th May 2024

Khan Choudhury

Amazon UK 1 star review on 13th December 2023

Juliana

Anonymous

Anonymous // 01/01/2019

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“Easy to find what you are looking for”

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Posted 4 years ago

“Great product (Faraday Key Bag) and was delivered in record time.”

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Posted 4 years ago

“Excellent service.”

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Posted 4 years ago

“A true God send especially during lockdown.I do most of my shopping on Amazon now.”

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Posted 4 years ago

“Always happy with my Amazon purchases. Quick delivery with Prime and easy returns if necessary.”

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Posted 4 years ago

“Fantastic company, Amazon have never let me down. All good quality products fast delivery and returns. Prices cant be beaten. Drivers always polite and helpful. Please send me gift card photo included”

Amazon UK 5 star review on 8th August 2020

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Posted 4 years ago

“Amzon are the brilliant bought beautfuil multifuctional Bandanas bike lights fast delivery returns and and refuds are great never had a promblen very quick at helping you and at giving you your money back”

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Posted 4 years ago

“Amzon are brilliant had money back a few times delivery and returns and refunds are brilliant”

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Posted 4 years ago

“I bought multifuctional Bandanas they are great worth every penny and fanticic colors great matrrial and i bought bike lights as well they are worth it aswell for the dark night too”

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Posted 4 years ago

“Bought 2 items from amazon for £24 to get free delivery, my credit card has been charged for £29!!? presumably the extra £5 for delivery? - THEIR TERMS WERE BUY ANOTHER ITEM TO TAKE THE ORDER ABOVE £19.99 TO QUALIFY - NOT HAPPY - NO MEANS OF CONTACTING THIS FIRM - I WILL BE DISPUTING THIS THROUGH MY CARD ISSUER - THEY ARE NOT EVEN WORTHY OF A 1 STAR RATING!!”

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Posted 4 years ago

“I can always get what I am looking for on Amazon website.”

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Posted 4 years ago

“I pay for prime as its supposed to be next day delivery you then order a item and after you get a email saying a different date and a time this is the type of company i wouldnt recommened to anyone to pay to join even sellers on there sell there products on ebay you will find and slightly cheaper i actually had a item from florida faster than that from amazon hence to say amazon is a company that i tell people to avoid very fast for taking money out of your account aswell”

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Posted 4 years ago

“absolutely superb, great prices and if ever theres a problem, amazon have your back and will fight your corner, would and have recommended to everyone i know”

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Posted 4 years ago

“Have used them on a number of occasions always had good service and excellent delivery could not find any faults.”

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Posted 4 years ago

“I pay for prime and my replacement order was going to take a week! I would have been away at that time! Was impossible to get hold of anyone and when I did, they just cancelled my order and prime!!”

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Posted 4 years ago

“Customer service is no help what so ever”

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Posted 4 years ago

“Ordered a ebook reader for my holiday, the package was left outside and never received it! Called amazon to explain, said they would call back the next day! They never called and an automatic service ordered a new one that would arrive nearly a week later! Even though I pay for prime! I tried calling for 4 days to explain this and there was a problem with the lines! I finally got hold of them on the day I was going away! Customer service was absolutely pointless, she cancelled my order and prime without even acknowledging the issue and no apology! Will not be going back to amazon”

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Posted 4 years ago

“A excellent amount of stock and super quick delivery and good communication throughout the purchasing process”

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Posted 4 years ago

“I have Amazon Prime which is great for delivery's, reviews on the products are amazing and a vast amount of products to hflp with all your needs.”

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Posted 4 years ago

“Very pleasant translation, quick delivery”

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Posted 4 years ago

Amazon UK is rated 4.7 based on 13,323 reviews