Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,401 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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Metrics

4.7

Based on 13,401 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered motorbike spares and service kit, always a excellent service, will keep shopping with you, thanks”

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Posted 6 months ago

“Horrible experience . Thinking of using Amazon to buy a refurbished phone? Think again...was sold a phone that became faulty less than 3 months after... Amazon is refusing to help despite the 1 year warranty and so is the seller so now I am stuck with a faulty phone after paying over 400 pounds for it.”

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Posted 6 months ago

“Bought an oil radiator from Amazon arrived with dent at front of radiator contacted them a replacement was sent and arrived the next day, the next day they collected the damaged radiator. Within 3 days the matter had been dealt with, the service from Amazon was exemplary. Thankyou”

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Posted 6 months ago

“I have Amazon Prime. Whilst their service and returns are brilliant, Prime Video is a scam. Halfway through watching a film, you wil get lots ads when you already paid for the service!”

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Posted 6 months ago

“Quick and easy to use. Great customer service”

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Posted 6 months ago

“Non-existent customer service. I should receive a refund for my printer today, but now they're telling me to wait until October 7th. They received my printer on September 6th. Additionally, the customer service assistant closed the chat session. Sorry, guys. I've spent a small fortune with you, but it's time to close my account.”

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Posted 6 months ago

“Amazon wouldn't post my review so I'll do it here! Don't buy these toddler boots! Top pic what I've got and bottom one what I've ordered! You'll waste your time and money! Because they have made a mistake and they don't care! They won't fix it! They won't apologise! It's your own problem! You'll have to do all for them! Run around, find the place where you could send these back, they will take forever to give you money back too! What a waste!!!!! Very disappointed and disgusted! Been loyal customer for years, but after this experience gonna have else where to shop!”

Amazon UK 1 star review on 16th September 2024

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Posted 6 months ago

“Delivery is very sporadic - sometimes it’s delivery to door, sometimes it’s thrown over the gate, sometimes in greenhouse, sometimes even in behind a bin by garage but told left in greenhouse. I am a prime customer and this is what you get. Although it’s quick despatch and delivery it’s a game of hunt my parcel.”

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Posted 7 months ago

“Never had a problem with deliveries or returns. Site is set out well with products clearly described . If items have to be returned the process is simple and quick . Especially when requesting a refund”

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Posted 7 months ago

“It's was extremely good and fast”

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Posted 7 months ago

“Amazon is one of the best company the world fast delivery good quality product with great customer service 🥰”

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Posted 7 months ago

“It was a really great experience and explained everything very slowly and clearly.”

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Posted 7 months ago

“Easy as, but if you don’t receive an item it’s a nightmare as you never get to speak to anyone in person and I have had 2 items I never received or got reimbursed and there still showing as pending after 2 years”

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Posted 7 months ago

“Easy to order and quick delivery and all at very good prices..”

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Posted 7 months ago

“Good prices”

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Posted 7 months ago

“I was finding it difficult to purchase white bowling shorts until looking on Amazon which offered good choices and some that matched my criteria I ordered and they were delivered in under 20 hours Incredible !!!”

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Posted 7 months ago

“Have used this company for many things over the years. Always been reliable, prompt, good value etc. It's my main one stop go to!”

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Posted 7 months ago

“Very easy to use their on-line site. Delivery is quick - sometimes the same day. If need to return anything to Amazon, also very easy at no cost”

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Posted 7 months ago

“Amazon provides a wide range of products and the service is very good”

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Posted 7 months ago

“I find their service and help excellent and as a Prime user I have access to the Apps for my TV and games great value!!!!!”

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Posted 7 months ago

Amazon UK is rated 4.7 based on 13,401 reviews