Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,401 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,401 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 3 star review on 5th April 2025

Tamy

Amazon UK 1 star review on 24th March 2025

Barbara

Amazon UK 4 star review on 2nd November 2024

Anonymous

Amazon UK 1 star review on 16th September 2024

Lina

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As a prime member with Amazon my experience was always good, recently I ordered a jute curtains but I received a synthetic curtains (very different from the quality it was mentioned) I had it returned, Iam a little upset with this otherwise my husband and I are frequent buyers from Amazon.in we still do.what we really love about Amazon.in is that they stick to the delivery time which is mentioned at the time of your purchase and sometimes they deliver even earlier than that,we trust Amazon.in so we've been buying from them from the beginning and we'll continue buying from them”

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Posted 6 years ago

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Posted 6 years ago

“You can’t go wrong with Amazon, their are ethical reasons (the way they treat their staff) which is why I didn’t give 5 stars. As a customer needing a product, delivery is quick and convenient. They sell everything you could want.”

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Posted 6 years ago

“ALWAYS ON TIME, RELIABLE, AND THERE AT MY FINGER TIPS IF I NEED ANYTHING.”

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Posted 6 years ago

“Excellent quality socks. Print very clear and as shown in the picture on the site”

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Posted 6 years ago

“Prices are pretty much reasonable”

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Posted 6 years ago

“Now I do like Amazon very much , Being disabled they certainly make it easier for me to get a lot of the items I need in fact its getting that you can get almost anything from them !. There are two issues I have with them though,which stops them from getting 5 stars!. first issue is their packaging is very wasteful!, all it needs is a bit of common sense to wrap something up! also it would save the company a bit of money if they stopped wrapping small things in large boxes,I've had things that could've gone though my letterbox if wrapped properly but I've had to go around to neighbours houses to collect instead !. The second gripe is ...now we all love a bargain, I know I do! and one of the main reasons I started shopping at Amazon !...but please Amazon could you start treating your employees with a bit of respect give them a decent wage and proper brakes I am fed up with hearing the terrible stories about how badly your staff are treated and people telling me not to use you because of it ! ,but in a way I have to and it does employ a lot of people so that's good, just treat them with respect that's all I ask !”

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Posted 6 years ago

“Arrived on time”

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Posted 6 years ago

“Delivered on time, product good, no problems”

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Posted 6 years ago

“prompt delivery of books on order”

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Posted 6 years ago

“My purchases always arrive quick and never had a problem woth the products from there.”

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Posted 6 years ago

“Very good offers,a lot of different options”

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Posted 6 years ago

“Fast delivery, well packaged product. Very happy.”

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Posted 6 years ago

“Easy to use website with accessible options.”

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Posted 6 years ago

“They always have what I want.”

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Posted 6 years ago

“Prime membership makes it very simple - tv and free delivery”

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Posted 6 years ago

“I love Prime service, but because I live very far and returns are too expensive ( i sue a skybox service), I would like the option to always choose 1 delivery box no matter how many items i purchase”

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Posted 6 years ago

“Good communication and timely deliveries.”

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Posted 6 years ago

“My last two orders, placed on the same day, both came very much ahead of time - well done! One thing I would like to mention, however, is that quite often more packaging than necessary is used, which is quite harmful to the environment. All in all, Amazon is my go-to for online orders.”

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Posted 6 years ago

“Such stuff, much wow. I rate it 5/7”

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Posted 6 years ago

Amazon UK is rated 4.7 based on 13,401 reviews