Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,401 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,401 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 3 star review on 5th April 2025

Tamy

Amazon UK 1 star review on 24th March 2025

Barbara

Amazon UK 4 star review on 2nd November 2024

Anonymous

Amazon UK 1 star review on 16th September 2024

Lina

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wanted a second copy of Roy Campbell's Poems of St John of the Cross in Spanish and English and couldn't believe my good luck when Amazon put me in touch with a book seller in the States who sent me exactly what I was looking for. My own copy is 70 years old having been published in 1951”

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Posted 3 years ago

“Great choice of items you can buy, the best range on the planet”

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Posted 3 years ago

“Very good service”

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Posted 3 years ago

“AMAZON Take Money Out Of My Bank Account Just For Looking At Their Web Site Im Just A Old Pensioner And Have To Get A Taxi To Nearest Town Letterkenny. 25 Km Away To Ask Bank To Try And Stop Amazon Taking My Small Amount Of Money Shame On Amazon.....I Will Never Buy Anything Again Of Them......Jerry Carr Donegal Ireland. January 22”

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Posted 3 years ago

“Love ordering with Amazon. Reasonable prices and Prime often offers free postage and package. Delivery quick. Good selection of products in each of their categories. Have used them for years.”

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Posted 3 years ago

“Great selection of items , fast delivery time and great updates on products”

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Posted 3 years ago

“Fantastic experience All done from home”

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Posted 3 years ago

“They are my first choice to purchase an item, they offer great prices and quick delivery, I've been a Prime customer for several years and can't fault them.”

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Posted 3 years ago

“I'm happy for good product”

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Posted 3 years ago

“Always good products available to buy in competitive prices. And if something is not up to your standards or simply doesn't work you can return it without the fuss.”

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Posted 3 years ago

“Always perfect and easy to use. The packaging system and delivery is superb.”

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Posted 3 years ago

“Purchased swan retro items for a gift, delivered the next day, packaged very well, absolutely beautiful items thank you”

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Posted 3 years ago

“very prompt delivery of parcel ordered one day here the next.”

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Posted 3 years ago

“Great prices and fast delivery”

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Posted 3 years ago

“They have the finest customer services I have ever come across”

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Posted 3 years ago

“They do have everything that you could possibly want, and I mean that. Your local hardware store does not so my go to place is amazon. Reasonable prices and quick delivery. I will suggest you find out were your item is coming from as China more than often slips itself in there then you have to wait an age for your item. I try and steer clear of anything being delivered from china having said that the items that I have received direct from there have been of good quality. Amazon Prime is a must for me, quick delivery great communications.”

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Posted 3 years ago

“Absolutely amazing”

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Posted 3 years ago

“I always shop on amazon, very reliable and punctual with my orders. They have great communication and support with the products. I would defenetly recommend amazon to anyone.”

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Posted 3 years ago

“This is such an amazing platform to find almost anything. I brought a year’s subscription during lockdown, my life was so much easier. No quibble returns immediate refunds. So helpful in the chat or they will ring you back. 10 out of 10”

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Posted 3 years ago

“Never have any complaints about Amazon”

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Posted 3 years ago

Amazon UK is rated 4.7 based on 13,401 reviews