Amazon UK Reviews

Name: Amazon UK
Rating: 4.67

4.7 Rating 13,323 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,323 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 4 star review on 2nd November 2024

Anonymous

Amazon UK 1 star review on 16th September 2024

Lina

Amazon UK 1 star review on 15th July 2024

C F

Amazon UK 1 star review on 3rd June 2024

Amazon UK 1 star review on 16th May 2024

Khan Choudhury

Amazon UK 1 star review on 13th December 2023

Juliana

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible! Deliveries gone better but their customer services is really bad! A company without complain procedures with staff that can access your security cameras and speakers!”

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Posted 3 years ago

“Bought a garmin fenix 6 watch Bought a garmin fenix 6 watch. Give a delivery time slot to which i stayed in for, then for them to say it’s been delivered. No proof/evidence of delivery, which I know didn’t take place due to me staying in for it. Spoke to customer services who state they need to wait 24hr to investigate then will call me back. Waited 24hrs no call back, phoned again only to be advised they need another day and if they are happy I haven’t received It I can claim a refund. The product as now gone up in price to which they won’t honour and send another one out. I even took insurance out which they can’t refund???????”

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Posted 3 years ago

“"Delivered today. Parcel was handed to resident." No. it wasn't. It was left outside the door. The driver couldn't be bothered to ring the bell. Luckily I found it before someone else.”

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Posted 3 years ago

“Super Service und sehr zufrieden mit dem Ergebnis.”

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Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“Très belle expérience je vais certainement revenir vers eux”

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Posted 3 years ago

“Always fast service with quality items”

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Posted 3 years ago

“I ordered frok Amazon many times. Delivery is fast, on next day i get my parcel. Im very happy with that.”

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Posted 3 years ago

“Excellent website. Provides high quality service. I am really satisfied with the service.”

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Posted 3 years ago

“eine der besten Einkaufsseiten, die ich verwendet habe”

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Posted 3 years ago

“Deliverys always arrive on time. Have always found the drivers polite and responsible.”

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Posted 3 years ago

“During the pandemic when most people have been having a difficult time its been a good thing that people could still get some essentials delivered to the door,Its like staying in touch with the rest of the world if you are on your own.”

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Posted 3 years ago

“Always good to order from and deliveries on time”

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Posted 3 years ago

“Always buying things from here which I find are cheaper than buying from shops. Item comes on time and you are always updated as to where and when your parcel will arrive.”

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Posted 3 years ago

“Very enjoyable experience if you filter prices”

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Posted 3 years ago

“Thank you for the really fast delivery! it was a miracle. my order arrived after a week and that's very fast”

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Posted 3 years ago

“Hatte noch nie Probleme und immer eine prompte Lieferung.”

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Posted 3 years ago

“El mejor lugar para pedir artículos para el hogar”

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Posted 3 years ago

“Excelente servicio como siempre. Entregado antes de la fecha prevista. Gracias”

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Posted 3 years ago

“Helped me change continent phone numbers & addresses”

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Posted 3 years ago

Amazon UK is rated 4.7 based on 13,323 reviews