Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,402 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,402 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 3 star review on 5th April 2025

Tamy

Amazon UK 1 star review on 24th March 2025

Barbara

Amazon UK 4 star review on 2nd November 2024

Anonymous

Amazon UK 1 star review on 16th September 2024

Lina

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and fast delivery”

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Posted 4 years ago

“Easy to use fast shipping helpful when you have a problem”

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Posted 4 years ago

“perfect in every way choosing and ordering”

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Posted 4 years ago

“Bought many things from amazon, excellent service and quick delivery 10/10”

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Posted 4 years ago

“Very good experience with amazon so far”

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Posted 4 years ago

“Amazon are great, efficient, quality Prompt, value for money,”

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Posted 4 years ago

“My husband and me have shopped with Amazon for many years and would like to say how good they are at responding to any queries etc. Nothing seems to be much trouble.”

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Posted 4 years ago

“Very competitive prices and quick reliable delivery”

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Posted 4 years ago

“Very good service and good prices.”

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Posted 4 years ago

“Easy to use and delivery is quick and easy to order”

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Posted 4 years ago

“Brilliant site, very easy to use and delivery is awesome with Amazon Prime”

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Posted 4 years ago

“Bought loads of products from Amazon and all have came packed well without damage”

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Posted 4 years ago

“A very reliable and good site, very easy if you need to contact the customer service”

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Posted 4 years ago

“Purchased many products from Amazon. All delivered in a timely manner well packaged. Products are competitively priced and are of good quality. Returns and refunds have been dealt with efficiently and without problems.”

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Posted 4 years ago

“I always shop at Amazon there customer service has always been 100%They take a lot of time to keep their customers happy with an excellant after sales care!Whenever I order I always receive parcels on time ,drivers always leave parcels in safe place if not at home.”

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Posted 4 years ago

“Very prompt delivery by Hermes. Health watch is compact, precise and pleasing to the eye. How do I claim the gift card enclosed?”

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Posted 4 years ago

“E very handy company to use buying online , fast delivery and easy to use , can return the product without any problem and when there is an isue you have very nice and friendly staff to help you :)”

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Posted 4 years ago

“Simple just amazing”

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Posted 4 years ago

“Excellent customer service on returning goods. Speedy deliveries.”

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Posted 4 years ago

“Excellent item excellent price”

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Posted 4 years ago

Amazon UK is rated 4.7 based on 13,402 reviews