Amazon UK Reviews

Name: Amazon UK
Rating: 4.67

4.7 Rating 13,323 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,323 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 4 star review on 2nd November 2024

Anonymous

Amazon UK 1 star review on 16th September 2024

Lina

Amazon UK 1 star review on 15th July 2024

C F

Amazon UK 1 star review on 3rd June 2024

Amazon UK 1 star review on 16th May 2024

Khan Choudhury

Amazon UK 1 star review on 13th December 2023

Juliana

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Used to be very good. Now patchy. Some product reviews are quite obviously bogus, often UK sellers do not have items in stock and deliver late or shoddy items are often sent from China. Amazon delivery charge makes some items uncompetitive. Not my first go to supplier anymore. Reliability questionable.”

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Posted 5 years ago

“Always responds promptly when I place and order. Feel confident when I use Amazon.”

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Posted 5 years ago

“Great service provided with quality products too match.”

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Posted 5 years ago

“Always 5 start, super fast delivery.”

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Posted 5 years ago

“I have used Amazon many times all ways top notcth service.”

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Posted 5 years ago

“Love them amazing”

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Posted 5 years ago

“Amazon has never disappointed”

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Posted 5 years ago

“Fantastic customer service, any issues you may have they always seem to sort things out straight away.”

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Posted 5 years ago

“Shocking, confusing, incorrect, poor service, Ordered 4 of the same item for next day delivery. Order was placed in 1 x transaction. Have received 4 confirmation emails, 4 it's been despatched emails and 4 it's out for delivery emails. No delivery. Contacted amazon. 'There's been a problem. It will be delivered by tomorrow'. Wasn't delivered. Received 2 emails saying it's been damaged check to see if you've been refunded. Does that mean 2 items are damaged and 2 not? I can't check if I've been refunded as they are on a credit card and the statement comes monthly? Still haven't received the 2 that haven't been damaged. Farce from beginning to end. Note these are sets of tiles and 2 sets are no good as I need 4? Just received 2 more emails asking if I would like to buy again! Couldn't make it up.”

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Posted 5 years ago

“Brilliant service”

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Posted 5 years ago

“It's one of the fastest delivery services.”

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Posted 5 years ago

“Great service and some of the cheapest prices around.”

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Posted 5 years ago

“Sometimes the sizes are extraordinary but in the main clothes and footwear supplied 'are on the money'. Their pets things are pretty bad though: Adptil doesn't have ANY effect on my Border Collie.”

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Posted 5 years ago

“Don’t buy books unless you want them manhandled. Probably handled in such a way so you just bite down in the pillow and buy a kindle. Can’t crease the cover if it’s made of pixels!”

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Posted 5 years ago

“Been with Amazon for years now and they have never disappointed me. Superb service”

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Posted 5 years ago

“Love this company and use all the time accept for clothing.”

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Posted 5 years ago

“twas simply brilliant”

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Posted 5 years ago

“It is such an easy website to traverse around. It’s pretty much got everything you need (and don’t need). There’s ton’s of options when picking a product and it’s simply laid out in front of you”

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Posted 5 years ago

“I have been with Amazon for years! Always promoted them and said how good they were. However when a push came to a shove, Amazon left me hi and dry on customer service, whilst I can see they tried I still feel goodwill would have overtaken. I am set in my ways being in business myself and with that service I will not deal with them again or ever recommend them to friends, family or the thousands of members we have on our books. You were a total let down this time Amazon, for the sake of a few quid?????? (PS, I am not a moaner, look at all my reviews they are mainly positive and honest).”

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Posted 5 years ago

“Very easy to order items fast delivery and great customer service fast refunds on any items returned”

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Posted 5 years ago

Amazon UK is rated 4.7 based on 13,323 reviews