Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,401 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,401 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 3 star review on 5th April 2025

Tamy

Amazon UK 1 star review on 24th March 2025

Barbara

Amazon UK 4 star review on 2nd November 2024

Anonymous

Amazon UK 1 star review on 16th September 2024

Lina

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to navigate around the website and delivery came on time”

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Posted 6 years ago

“price and speed of service”

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Posted 6 years ago

“When I explained that I have ordered the wrong phone case, another was sent out free of charge I just had to pay for delivery which is expected, I love the phone case and delivery is always prompt”

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Posted 6 years ago

“good items good shipping prices to israel excellent customer service”

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Posted 6 years ago

“they deliver so quickly”

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Posted 6 years ago

“Easy to find what you are looing for and the prices are good.”

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Posted 6 years ago

“Mist items are as advert8sed, except for shoes. I ordered 3 pairs ‘. Only one pair was a good fit .”

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Posted 6 years ago

“Always good communication. Always deliver what I need when I need it.”

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Posted 6 years ago

“Amazon is a one stop store for most shopping need. I really like the free next day delivery.”

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Posted 6 years ago

“Always the cheapest, quickest solution”

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Posted 6 years ago

“Prime is super swift delivery, always on time and good customer service.”

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Posted 6 years ago

“Love the great selection of products especially the clothes! Customer service is also very good although I think some of the everyday items can be overpriced!”

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Posted 6 years ago

“They ship fast and have a great range of products. The app is very good too, particularly the updates regarding shipping status. My only dissatisfaction? I'm a prime member and I don't like the two tier pricing model, by this I mean if something has prime delivery included it shouldn't be more expensive than an identical product you sell. We're already paying for prime membership!”

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Posted 6 years ago

“Always competitive on price and quality. very quick postage as well.”

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Posted 6 years ago

“I am happy”

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Posted 6 years ago

“Good value and next day delivery”

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Posted 6 years ago

“can do shopping from my armchair”

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Posted 6 years ago

“It's Awesome. I would highly recommend it to everyone to buy original books from here.”

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Posted 6 years ago

“Speedy and what I needed”

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Posted 6 years ago

“Don't have any issues ordering from Amazon. Have prime membership so items arrive within a day and returns are easy.”

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Posted 6 years ago

Amazon UK is rated 4.7 based on 13,401 reviews