Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,402 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,402 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 3 star review on 5th April 2025

Tamy

Amazon UK 1 star review on 24th March 2025

Barbara

Amazon UK 4 star review on 2nd November 2024

Anonymous

Amazon UK 1 star review on 16th September 2024

Lina

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They always have what you want a great price and mostly free delivery with no fuss on returns”

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Posted 2 years ago

“I have amazon prime, gaining deliveries quickly and includes audible where I can choose from an endless list of books to listen to. If I have had any problem, Amazon has very quickly made it right, whether it be a lost delivery or a refund for a no show. Awesome company.”

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Posted 2 years ago

“Amazon always deliver when say if not earlier. Friendly helpful delivery staff. Was able to pay for my last item monthly without having to try through credit”

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Posted 2 years ago

“They have all products that i need and deliver at home fast”

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Posted 2 years ago

“If you’re looking for a company that has a 100% efficiency in delivery and returns then look no further, having used this company for several years now, I genuinely cannot fault any of their policies and trading standards. How I wish we could get them to run the country…!!!”

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Posted 2 years ago

“Good site.can find any item you need for reasonable prices.”

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Posted 2 years ago

“We use Amazon a lot and it’s delivered when it says it is driver have been friendly and had no problem with them”

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Posted 2 years ago

“I bought a hammer drill and drill bits set from Amazon today ( 18th July ) and the price was right on both items plus free one day delivery. Excellent service as always from Amazon.”

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Posted 2 years ago

“Next day delivery was fantastic and the price was good too”

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Posted 2 years ago

“I like the fact that I can buy with confidence that if it’s not as advertised, I can return it, hassle free.”

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Posted 2 years ago

“Always on time. If you order something once a month the Amazon Prime is for you. It's worth to try just for access to Prime Video. The Grand Tour is a must to see.”

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Posted 2 years ago

“Very fast handling of my parcel, with a delivery the next day”

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Posted 2 years ago

“Fantastic company”

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Posted 2 years ago

“When you order anything they are prompt giving you all the info on delivery Great service use them all the time”

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Posted 2 years ago

“never no problem buying or returning”

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Posted 2 years ago

“everything you need you can find on amazon and returns/refunds policy is excellent only negative issue is not been able to speak to someone if you have a query”

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Posted 2 years ago

“Great delivery time, and very friendly on arrival, great selection and choice.”

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Posted 2 years ago

“amazon always gets deliveries to the customer in good time prices are a bit higher than say eBay which is a shame but other than that I have no complaints.”

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Posted 2 years ago

“good selection of items to choose from,always alternatives with super fast delivery.”

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Posted 2 years ago

“So easy to use this site, no hassle returns & refunds. Do most of my shopping on here.”

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Posted 2 years ago

Amazon UK is rated 4.7 based on 13,402 reviews