Amazon UK Reviews

Name: Amazon UK
Rating: 4.67

4.7 Rating 13,323 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,323 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 4 star review on 2nd November 2024

Anonymous

Amazon UK 1 star review on 16th September 2024

Lina

Amazon UK 1 star review on 15th July 2024

C F

Amazon UK 1 star review on 3rd June 2024

Amazon UK 1 star review on 16th May 2024

Khan Choudhury

Amazon UK 1 star review on 13th December 2023

Juliana

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I usually don't get a bad service from this company but once I go for something big here we go with issues. I bought a phone for my girlfriend without telling her, to surprise her; but the biggest surprise didn't come from me but from Amazon itself. Instead of a Huawei p30 I found a bloody 12 pounds door chime!! I kept patience and retained myself from writing an awful review like this one but the customer service has been worst than the mistake on the item. I ordered the phone end of May and by the 3rd of June I sent it back as it was the wrong one. Today 18th of June they are still processing my refund and every time I contact the customer service they are just unable to give me an answer, just delay the refund. Now, here I am waiting for a refund and to rebuy the phone from somewhere else.”

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Posted 4 years ago

“Good experience.”

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Posted 4 years ago

“Amaze They always deliver on time and with a smile”

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Posted 4 years ago

“Very fast delivery”

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Posted 4 years ago

“huge range of quality products at very competive prices if you have not got an amazon alexa your missing out as you can do so many different uses for these devices so don't delay buy one today money well spent”

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Posted 4 years ago

“I brought a Makita router cordless kit, service was A+++, well recommeded”

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Posted 4 years ago

“Prices are usually lower than all other companies. Good fast delivery 👍 Also when I've had to return something faulty the money as been returned swiftly.”

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Posted 4 years ago

“Excellent service even in these troubled times, it's a shame that a lot of other companies are not nearly so efficient and helpfull”

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Posted 4 years ago

“Brilliant, lots of options to choose from even smaller independent options.”

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Posted 4 years ago

“Great prices resolve problems fast and no quibble on returns”

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Posted 4 years ago

“Ordered an item, paid up front. item did not arrive then had to chat online to try and resolve problem to be told I have to wait another 7 days to get money back..pathetic”

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Posted 4 years ago

“Always clear instructions Easy to find things”

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Posted 4 years ago

“Ordered garden furniture didn't hear anything so phone and was told delivery would be next day so moved everything out of the way removed fence panels out took time off work Onlf to receive email on the day to say sorry no stock will be a out 3 weeks what a joke off a company make loads of money for being incompetent had too give 1 star too leave a review be warned was for a birthday surprise 😡😡”

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Posted 4 years ago

“They always help full”

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Posted 4 years ago

“Great offers on items from all different departments. Staff and delivery drivers work hard to make sure your packages arrive promptly, secure and undamaged. Great service, fantastic app with an easy-to-navigate interface. Never had any issues and will continue to use Amazon’s service for years to come.”

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Posted 4 years ago

“Always use amazon. So easy to use, hassle free, always good deals on”

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Posted 4 years ago

“Amazon is the best . Great service fast delivery. They have never miss placed my parcel i am always confident with them when ordering my stuff . Highly recommend”

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Posted 4 years ago

“Very good recommendation for everyone”

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Posted 4 years ago

“Even during this pandemic the service is great”

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Posted 4 years ago

“Great to buy from.. Need anything Amazon have it...delivered straight to.door.. Never had to return anything.. Always pleased with items ..”

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Posted 4 years ago

Amazon UK is rated 4.7 based on 13,323 reviews