Amazon UK Reviews

Name: Amazon UK
Rating: 4.67

4.7 Rating 13,323 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,323 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 4 star review on 2nd November 2024

Anonymous

Amazon UK 1 star review on 16th September 2024

Lina

Amazon UK 1 star review on 15th July 2024

C F

Amazon UK 1 star review on 3rd June 2024

Amazon UK 1 star review on 16th May 2024

Khan Choudhury

Amazon UK 1 star review on 13th December 2023

Juliana

Anonymous

Anonymous // 01/01/2019

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“Excellent customer service on returning goods. Speedy deliveries.”

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Posted 3 years ago

“Order item before Christmas, item never arrived now I have to fight to get my money back.”

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Posted 3 years ago

“Terrible customer service, via web chat. No reply to complaints emails. Childs swing was bought from a marketplace seller. It became defective and unsafe to use. Swing broke after 7 months of normal use during British summer. Amazon claimed it was outside the 6 month statutory returns period and suggested contacting the seller. No reply from seller. Went back and forth to Amazon 3 times, who claim its not their problem. Tried to explain swing is unsafe and unusable and under consumer act, 'not fit for purpose and not met expected safety standard for child's toy', so refund or replace should be given. No help whatsoever, no reply to emails, rude and obstructive faceless web chat operators. I've held an Amazon account for over 20 years Nd spent thousands of pounds on there platform. Seems Amazon make enough profits that they don't need customer satisfaction.”

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Posted 3 years ago

“Excellent item excellent price”

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Posted 3 years ago

“Always deliver quality goods. Problems sorted quickly courteously and fairly. Good choice of items usually at good prices. Excellent customer service”

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Posted 3 years ago

“A great watch,easy to use and comfortable to wear”

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Posted 3 years ago

“Considering the fact you guys lied to me about an instant delivery but still haven't gotten anything yet l will rather get what l wanted from (ganja-estates.com) because the are real and reliable thanks”

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Posted 3 years ago

“Great watches”

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Posted 3 years ago

“Disgusting customer service. I ordered 2x watches, upon opening my parcel I saw two watch boxes, but only one box had a watch inside, the other was empty! To my shock, I contacted Amazon immediately and they opened an investigation. After a few days, they asked me to file a police report, which I did. After sending them the report ID, Amazon said we will not be refunding or replacing since our records show both items left our fulfillment centre ‘complete’. To my shock, I did my own investigation and weighed the watch on its own and with its packaging, alongside the parcel box and realised my entire parcel which was 900 grams was missing about 70 grams which was the exact weight of the second watch that was missing! Amazon’s website also verified that one watch is 70 grams. Hence, I forwarded my findings to Amazon explaining my parcel should have been 970 grams and not 900 grams (all together), yet they sent me another generic email stating we will not be refunding or replacing! Now I’ve paid hundreds of pounds only for one watch. Tried calling various different departments and spoke to many managers but simply put nobody cares. My money is simply gone and I cannot do anything about it. In fact they’ve refused to look at my evidence and when I asked to see their findings, I got nothing back. They’ve literally taken my money and are refusing to do anything about it. I’ve asked many times to provide me a email so I could send them my findings, but nobody cares. I advise people not to buy expensive items as there is no guarantee you’ll get it, it never was like this, but this seems to be the new Amazon. As far as Amazon is concerned, as long as you receive a package at your address (empty or not) their job is done.”

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Posted 3 years ago

“I purchase quite a lot from Amazon and have always recieved good service.When there has been a problem it has been resolved swiftly and satisfactorily.”

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Posted 3 years ago

“An experience of a relative which is a year old. Still unresolved.”

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Posted 3 years ago

“Very good sites”

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Posted 3 years ago

“Customer service & delivery drivers are sh** trust me. When customer service keep telling you to wait 2days its just means they can't be fuc***. Amazon drivers rather don't deliver to my door in a flat forcing kids and misses to go down stairs even if its heavy boxes or they just throw it by the exit.”

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Posted 3 years ago

“Didn't get the item, amazon prime is a joke”

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Posted 3 years ago

“Use Amazon regularly throughout the year for wide range of purchases. Easy to use and make purchases. Excellent website, interface, communication, customer service, delivery. Top marks.”

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Posted 3 years ago

“Always happy! Do a fantastic job”

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Posted 3 years ago

“Very reliable and fair. Good quality products. prompt and speedy dlivery.”

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Posted 3 years ago

“I have always had a very good experience with my dealing with Amazon”

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Posted 3 years ago

“Absolutely fantastic to deal with”

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Posted 3 years ago

“Previous to the year,2020,I used Amazon quite a bit .when we entered the lockdown year of 2020 u used Amazon a lot. on a few occasions where the oder might have arrived a bit late but always arriving I have used Amazon a lot more and have liked all the items I've ordered. I 've returned a couple of items mainly because of size and have received my refund no problem. .I would definitely recommend to my family and friends.”

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Posted 3 years ago

Amazon UK is rated 4.7 based on 13,323 reviews