Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,401 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,401 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Made me so happy”

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Posted 6 years ago

“becouse is becouse”

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Posted 6 years ago

“Well, the majority of my orders were delivered early and was what I was expecting however recently they have been late and one order was lost. However, I am sure this is just a one time mistake”

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Posted 6 years ago

“you name it they have it!”

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Posted 7 years ago

“Fast delivery and delivery updates.”

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Posted 7 years ago

“Sometimes good prizes. Very good customer service, but... Blocked me writing reviews, because I probably write about my friend. That's lie, but amazin it not interested. This is absolutely stupid.”

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Posted 7 years ago

“Not as happy as i am with ur company i ordered a purse a yr ago pd for but never riecieved”

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Posted 7 years ago

“Had the products I needed and quick dispatch”

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Posted 7 years ago

“I bay lot electronic stuff from amazon.co.uk and amazon.de and they have great deals. Only is little expensive delivery to Croatia.”

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Posted 7 years ago

“Drlivery not compleated on said date”

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Posted 7 years ago

“quite a few deliveries by couriers have turned up damaged or had issues”

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Posted 7 years ago

“They take to long to deliver”

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Posted 7 years ago

“Well, its Amazon! Only problem is when you have to call customer helpline, not very helpful and they cant keep up with everything amazon is up to. Otherwise keep looking for the deals and subscribe and save.”

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Posted 7 years ago

“Took several days to receive items and 1/2 were damaged. They replaced them but all this required my time and mailing them back etc.”

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Posted 7 years ago

“They have a huge range of products and a great range in prices. Their support can be quite helpful however with the many 3rd party sellers it can become difficult.”

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Posted 7 years ago

“Most items arrive on date and are of a good quality.”

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Posted 7 years ago

“It's nicer purchasing from third party organisation. As Amazon staff usually play these sly games with deliveries and I believe they have been passing around information, which I can't prove due to old identity.”

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Posted 7 years ago

“Good choice of products, but much slower delivery than they used to be”

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Posted 7 years ago

“Most product I returned back to them.”

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Posted 7 years ago

“Great selection of products, pretty much can always find what you're looking for. The delivery is great too. My one issue is that they'll sometimes cancel your account or be very delayed with a review you posted. Not a big deal, just annoying”

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Posted 7 years ago

Amazon UK is rated 4.7 based on 13,401 reviews