Amazon UK Reviews

Name: Amazon UK
Rating: 4.67

4.7 Rating 13,323 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,323 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 4 star review on 2nd November 2024

Anonymous

Amazon UK 1 star review on 16th September 2024

Lina

Amazon UK 1 star review on 15th July 2024

C F

Amazon UK 1 star review on 3rd June 2024

Amazon UK 1 star review on 16th May 2024

Khan Choudhury

Amazon UK 1 star review on 13th December 2023

Juliana

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been purchasing from Amazon for over SIX years and find it very good for lots of different products which you can not find any where.. prices are good too.”

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Posted 5 years ago

“Gives you their best price and also alternative supplier options. I really like this option as it reafirms you have other choices rather than just being offered Amazons quote.”

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Posted 5 years ago

“Usually very good personally never had any problems with Amazon”

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Posted 5 years ago

“Amazing customer service, fast shipping and the app never fails!”

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Posted 5 years ago

“Great until you need help, then it is possibly the most frustrating retail experience of my life.”

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Posted 5 years ago

“For all the haters, they do what they do and the do it well”

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Posted 5 years ago

“Top products ans service. If you accidentally order the wrong item, you have the opportunity to cancel without penalty. If the item arrives and its not what you want you can return for a full refund. i have used Amazon for years and never had a problem that they have not solved to my complete satisfaction - unlike some other on line auction site.”

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Posted 5 years ago

“Quick and easy online shopping, good communication any refunds always sorted out quickly and easily”

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Posted 5 years ago

“Good company could make prices cheaper but that's. The way cookies crumble. 🤮🤮🤣🤣”

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Posted 5 years ago

“Amazon have always been extremely helpful and friendly whenever I have dealt with them. It is very rare they do not have exactly what you are after, but do have good alternative options if this is the case. My orders are almost always on time, and at a reasonable shipping cost. The variety and price is why I often shop with amazon.”

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Posted 5 years ago

“Ok so the delivery is superb, but try getting a VAT invoice out of them for Amazon Prime ...Get real Amazon VAT invoices and receipts are an everyday thing for the rest of the world that pays its taxes!”

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Posted 5 years ago

“Always good effectiant service”

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Posted 5 years ago

“Made a mistake on two orders. Realised straight away. System would NOT let me cancel so now i have a kindle book when i have no kindle and a sawblade i dont need. Great !”

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Posted 5 years ago

“Keeps you up to date with delivery and speedy delivery.”

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Posted 5 years ago

“Great stuff. Thanks”

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Posted 5 years ago

“Good products at low prices”

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Posted 5 years ago

“stayed in all day for "next day" delivery- was looking out of window hoping to see van - at the precise moment i got an email to say they had attempted delivey and failed as i was out ! Double checked no card in post box. Obviously a lie - the driver just decided they wanted to go home early ! So much for them saying they want to "build Earth's Most Customer-Centric Company.". PR rubbish. Avoid - and use a company that pays their fair wack of taxes !”

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Posted 5 years ago

“Wrong item recived, waiting 3 weeks for refund and still dont get it. Wasting time”

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Posted 5 years ago

“Always fulfil delivery promises & usually give best prices”

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Posted 5 years ago

“Excellent customer service First class delivery and returns”

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Posted 5 years ago

Amazon UK is rated 4.7 based on 13,323 reviews