Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,401 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,401 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Used to have Prime. When I cancelled online, it stated everything went through ok. Then still got charged. Had to download the app, to contact a real person. Who did resolve it. But it was an inconvenience. I then had to uninstall the app, as Amazon doesn't understand that I want to buy items in the U.K & U.S.A. I have to visit each site separately to get the full range, with relevant costings. Prime also only works in the country of origin only. So I couldn't use it in the U.S.A or vice versa. Generally a poor level of customer satisfaction.”

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Posted 3 years ago

“Good yoooooooooo”

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Posted 4 years ago

“Used to be quite good..... But now it's full of problems.... Examples..... On my account.....(Details added by Amazon UK) Parcel handed to customer......No.....It was thrown over the fence....Even though there is a big clear sign that says "Parcels....Press the bell" Parcel delivered.......No......It never arrived.... So......Are the delivery drivers stealing parcels or was the item never really sent ??? Parcel running late.....No....It never turned up..... £130 worth of jewellery parcel.....Wedged in a gap on my fence near the gate where it could be seen by anyone walking by...... And if you put a review on Amazon saying.... Item never arrived but is yet showing as delivered....Amazon won't publish it.....Because it makes them look bad.....So what !....Don't lie to your customers in the first place.......And get your act together.....Before customers start shopping somewhere else......”

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Posted 4 years ago

“My experience with amazon was always positive. But recently I bought 2 amazon products not from any seller, just amazon. I my surprise came when I fuon that you can't comment or rate them as you rate product from seller. I could not upload photos of the condition of the product whe it arrived damaged, and is very disappointing.”

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Posted 4 years ago

“Very good delivery schedule when its not peak times. Good product range and easy to use website”

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Posted 4 years ago

“Prompt service, good prices, but almost* impossible to contact when things go wrong, thus one loses money sometimes in Amazon Prime transactions that have failed. *Once I got a voice to speak to / twenty times I have lost £10 - 50 on transactions which went wrong.”

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Posted 4 years ago

“AMAZON UK IS NOT RELIABLE SELLS MANY COPIES”

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Posted 4 years ago

“Lack of information,with regard collection of purchase, I selected to pick up my parcel, from my local Post Office, upon my arrival at designated time, was told my Post mistress, that Amazon were told that parcels,could not he accepted, due to Corona virus, and lack of space in the PO. Amazon should have deleted the local pick up option,on their site.”

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Posted 4 years ago

“I have bad experience with this company in africa, we can't sell on it.”

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Posted 4 years ago

“The myfitpro bracelet is really easy to use and makes my jogging more interesting and gives me adequate targets.Good value too”

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Posted 4 years ago

“Always good deals, but sometimes more expensive than the other websites”

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Posted 5 years ago

“Because I gave accurate feedback on a service I was not wholeheartedly happy with I am barred from giving feedback”

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Posted 5 years ago

“Sunt. Forte. Bun. Și. Harnic”

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Posted 5 years ago

“Of late have noticed a number of delays in Prime same or following day deliveries. Also, impossible to open new blue and white plastic wrappings without scissors. Cardboard boxes much easier, recyclable, and less likely to be damaged. Plus side, Good Omens and prices, but why are you paying so little tax and not treating your workers well?”

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Posted 5 years ago

“Bought whisky, delivered ok but packaging was over the top.”

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Posted 5 years ago

“I find that they are fairly good most of the time, but on a few occasions I've been disappointed, sometimes with delivery and other times customer service.”

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Posted 5 years ago

“Courier couldn't find an address... 👀”

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Posted 5 years ago

“Used to be very good. Now patchy. Some product reviews are quite obviously bogus, often UK sellers do not have items in stock and deliver late or shoddy items are often sent from China. Amazon delivery charge makes some items uncompetitive. Not my first go to supplier anymore. Reliability questionable.”

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Posted 5 years ago

“Nice deal on laptop, the delivery took less than i expected all in all good service - alot of packaging but on the safe side with electronic equipment some times it does not get handled well. The only problem about getting stuff online is there is no onsite support so had to find tech person locally view site rectify.ml thanks all from finchley”

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Posted 5 years ago

“Trying to add an extra item to our pantry order proved l possible, wanted us to start another order”

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Posted 5 years ago

Amazon UK is rated 4.7 based on 13,401 reviews