Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,402 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,402 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 3 star review on 5th April 2025

Tamy

Amazon UK 1 star review on 24th March 2025

Barbara

Amazon UK 4 star review on 2nd November 2024

Anonymous

Amazon UK 1 star review on 16th September 2024

Lina

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I always find what I'm looking for on Amazon. They are consistently competitive with their pricing and delivery is always quick and professional”

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Posted 2 months ago

“I order a lot from Amazon as i don’t get out much, I’ve never had a problem, i now have amazon prime and love the movies”

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Posted 2 months ago

“Always a top service 100% recommend”

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Posted 2 months ago

“I’m using Amazon uk as prime member for over 10 years. Excellent customer service (the best) not one of the the best but THE BEST.”

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Posted 3 months ago

“Ordered items and come next day very good service, Easy to Return parcel.”

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Posted 3 months ago

“Fast delivery, items as described, ease of use & ordering.”

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Posted 3 months ago

“Always a first class service”

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Posted 3 months ago

“Always curtios ,delivers on time”

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Posted 3 months ago

“I works with amazon and I am so excited to work with amazon for all my life I am so happy 😊 😃 😀 😄 😁”

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Posted 3 months ago

“Go to site for items to purchase, large selection and good range of prices. Delivery options and easy to set up an account.”

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Posted 3 months ago

“Always a good experience when things go wrong they deal with it promptly”

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Posted 3 months ago

“Great to deal with. Most transactions go according to plan. Good value for money. Easy to use chat for any problems whicj are resolved quickly.”

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Posted 3 months ago

“Order arrived on time definitely recommended amazon.”

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Posted 3 months ago

“My experience with amazon was very great.They deliver exactly what you could have ordered and am very happy for that.”

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Posted 3 months ago

“Amazon is always best and reliable to use.”

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Posted 4 months ago

“Great fast service..just the best company all round.love it”

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Posted 4 months ago

“Brilliant, reliable service and any mistakes soon sorted. Been using them since 2008”

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Posted 4 months ago

“Always deliver on time and they have every product that I have searched for.”

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Posted 4 months ago

“Ordered from Amazon and great service”

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Posted 4 months ago

“As an Amazon Prime member, I’ve made a fair number of purchases recently and must say that I’ve been really pleased with the deliveries, all have been earlier than expected which is great at this busy time of year, leading up to Christmas! The communications are efficient from point of ordering, despatch to delivery, especially good with proof of delivery and providing photos as other companies do not do this. I’m especially pleased also that the place of safety for deliveries when customer is out, is noted and used as again other companies do not always adhere to this as not helpful when parcels are heavy and they wouldn’t warrant a good review. So thank you Amazon!”

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Posted 4 months ago

Amazon UK is rated 4.7 based on 13,402 reviews