Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,401 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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Metrics

4.7

Based on 13,401 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My wife is a freqent cusomer of Amazon Uk. Really I have wondered how promt and customer friendly they are. Really my big salute. Regards”

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Posted 2 years ago

“Excellent service for Prime Delivery. Pricing could be better on some products, but overall their pricing stands up to most competition and their delivery is far better than others.”

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Posted 2 years ago

“Plenty of choice and easy to order”

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Posted 2 years ago

“I am 64 years old I now cannot purchase any age restricted items due health reasons I no longer have a photo driving licence I have never had a passport and when I go to a retail outlet I have yet to be challenged to provide photo id would welcome the compliment but amazon even though I am 64 and do not look 25 or younger I officially have to have photo id yet some of amazon delivery drivers look younger than 25 years of age is this not ridiculous where is the common sense”

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Posted 2 years ago

“I have been a subscriber to Amazon Prime and an Amazon customer for many years. Its extensive product and service range, competitive pricing and reliability of delivery is unrivalled.”

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Posted 2 years ago

“Great prices and variety with great delivery times”

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Posted 2 years ago

“We have Amazon prime and the delivery service is fantastic and the prices are very reasonable and a wide selection”

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Posted 2 years ago

“Really good experience with this company so far quick delivery and no questions asked returns. But I have never found the trainers of my choice at a better price than MandM Direct”

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Posted 2 years ago

“I have been an Amazon prime customer… I have been an Amazon prime customer for years now, for two months now I have been trying to return a faulty boat bought from Amazon. Never have I experienced such a poor level of customer service, Amazon have washed their hands of this faulty boat as they didn’t supply it!? I have provided evidence of the boat being faulty and they have offered me absolutely nothing in terms of help to resolve it or help with a refund, not even a pre paid postage label to send it back, so I had to pay for that too. I was told several times to contact Amazon after 14 days of sending the boat back as they can’t help me until that time, we’ll today I contacted them after patiently waiting, to be told there’s nothing they can do as they didn’t supply it, well, in my eyes they did, I bought it from Amazon and there for expect a level of customer service from Amazon, instead they dismissed me and pointed me in the direction of the supplier who, upon receiving my pictures have called me a liar. I’m now without a boat, paid for postage to receive it, postage to send it back, several days wasted chasing this up and out of pocket for the boat too. The supplier “stack m high” have told me I have to pay to recover the boat from their factory now too if I want it back. Absolutely shocking customer service, I’m cancelling my prime membership immediately.”

Amazon UK 1 star review on 19th October 2022

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Posted 2 years ago

“Never had a bad word to say about them”

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Posted 2 years ago

“Very good and always have what i need.”

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Posted 2 years ago

“Everything is good from Amazon and also reasonable prices for any product 🥰😍”

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Posted 2 years ago

“What I order and what I receive is what I want. Good service, good delivery as detailed prior to buying. Todate all is good and I will continue to review what I want to buy.”

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Posted 2 years ago

“Brilliant service always notified given timed slots for delivery and usually the next day cheers Amazon”

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Posted 2 years ago

“Nearly always have to send items back!”

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Posted 2 years ago

“Amazon Prime. Very easy to find even obscure items. Delivery is normally next day, or even same day - if you order early enough and it is an option. Some of the tasks I use it for: - Grocery shopping - Clothes shopping (with a try-at-home feature, allowing you to try the items and return any not wanted - EXCELLENT feature!) - Set up repeat orders, for regularly purchased items - recommendations ‘for him’ / ‘for her’ - items suggested by your viewing/purchase history (I have found MANY useful items there!) - Birthday/Seasonal items and gifts (many including personalisation) - Films and TV shows included - Music included - eBooks included …plus so many more features. I couldn’t do without it, now!”

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Posted 2 years ago

“Can fine everything but need delivery method chang”

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Posted 2 years ago

“Perfect shop great deals”

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Posted 2 years ago

“Very fast and good stock”

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Posted 2 years ago

“I love Amazon because the products are great and the prices are too and anyone who I give something to loves whatever I pay them.”

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Posted 2 years ago

Amazon UK is rated 4.7 based on 13,401 reviews