Amazon UK Reviews

Name: Amazon UK
Rating: 4.67

4.7 Rating 13,323 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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Metrics

4.7

Based on 13,323 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 4 star review on 2nd November 2024

Anonymous

Amazon UK 1 star review on 16th September 2024

Lina

Amazon UK 1 star review on 15th July 2024

C F

Amazon UK 1 star review on 3rd June 2024

Amazon UK 1 star review on 16th May 2024

Khan Choudhury

Amazon UK 1 star review on 13th December 2023

Juliana

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always a very good service”

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Posted 3 years ago

“Mostly good . Sometimes I find the website a bit confusing to get around especially if you have a problem with a product. Because sometimes you just want to talk to someone and you just go round and round in circles to try and figure out under which option to put your problem under ?!”

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Posted 3 years ago

“Infinite types of products, speedy & efficient deliveries. Excellent company”

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Posted 3 years ago

“So easy to return items if need be”

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Posted 3 years ago

“They never delivered”

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Posted 3 years ago

“Everything is done smoothly and product arrives at the comfort of your home”

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Posted 3 years ago

“As a part of one of the University in UK, Amazon gives us a special price for student, such as free prime membership for 6 months, pay only half price of membership after 6 months. Also the customer service is very helpful about your complaints. Also it gives some discounts for some products, good choice for me, thanks.”

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Posted 3 years ago

“brilliant never had an issue”

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Posted 3 years ago

“Excellent service. Quick delivery. I am happy to buy at amazon.”

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Posted 3 years ago

“They are very good about returning non satisfactory items, free of charge, and delivery is usually second to none.”

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Posted 3 years ago

“Very competitive and huge amount of choice! Delivery is very impressive”

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Posted 3 years ago

“I bought an item on Amazon at what looked like a good price. They then delivered the wrong product. Whether this was deliberate or not I don't know, but it certainly wasn't my fault. In order to help Amazon rectify their error I returned the item using the return process on the website but it quickly became apparent that it wasn't going to be as straightforward as it should be. Against my wishes, I had to install the Amazon app to contact Amazon Support to stress that I still wanted the item, not a refund. (I don't know how I could have contacted them if I didn't have a smartphone but the website said I needed to install the app.) Since I had placed my order the the price of the item I had ordered had gone up (a lot) so I wasn't going to place a fresh order for the item, all I wanted was the the exact item I ordered at the original price that I paid. During the first, and numerous successive communications with them, Amazon's various passive aggressive Customer Services staff were rude and/or failed to understand the situation and lied to me on more than one occasion. It turns out that this is standard procedure at Amazon. Ignore their slogans and deluded visions, Amazon is a company with little regard for the law or consumer rights. They just do whatever suits them. They are technically in breach of a contract of sale to me by demanding more money in order to fulfil an order that has already been accepted. They did this by using a sneaky programming trick which caused my original order to be cancelled as soon as I started the process to return the incorrect product they had sent. I know now that I should not have returned the product they sent me until I had received the actual product I had ordered. Now it looks like my only recourse is legal action. Don't get me wrong, I have bought other items from Amazon Amazon and things have generally been ok but this incident involving a high value item has highlighted the fact that Amazon is driven purely by profit. They don't give a rat's rear about customers, or anyone else. I have spent many hours trying to explain that I am a victim of Amazon's unethical and illegal policy to their Customer Services staff without success. They just keep pretending that it is impossible for Amazon to fulfil my order, even though they still have at least eight units in stock (and I only ordered one). Now it looks like I will have to take legal action to get fair treatment. Why just 1 star? Amazon would have got a 4 or 5 star rating from me for positive experiences in the past but now I know how they are happy to make their customers suffer when THEY fail 1 star is actually generous. A smaller would probably be forced to be closed down for treating customers with such contempt. Amazon customer support is basically non-existent. It seems real but it is fake. I have given up trying to speak directly to them now. I get a more useful and considered response when talking to a dog, it is certainly less stressful. In a blatantly illegal breach of a perfectly valid contract of sale Amazon refused to send me the item I ordered unless I pay an additional sum of money. I never got the item I ordered from them.”

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Posted 3 years ago

“Always good price and delivery”

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Posted 3 years ago

“Love Amazon has so much choice when looking for items enjoy the free delivery when you are an Amazon prime”

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Posted 3 years ago

“Easy to use, everything I need, always reliable”

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Posted 3 years ago

“I got onboard with Amazon right from the start, over 20 years ago and have had hundreds of items from them, with very few problems at all. However, a family member ordered an expensive watch from them recently and received a box which was completely empty. The box was handed over directly from the Amazon courier (the family member even had to give a code to the courier before he would hand it over) so it was direct from Amazon, not left anywhere, so no chance of theft at our end. We had the outer wrapping, and the correct presentation box for the watch, but the watch itself was missing - at a loss of hundreds of pounds. Obviously, a mistake had been made at the Amazon end - either a genuine stock mistake, or theft at their depot (?) but Amazon insisted that it was nothing to do with them and told the family member to go to the police, despite the fact that the family member had been shopping with Amazon for around 10 years and had an impeccable purchase record. The family member went to the police, who (not surprisingly) said that it was nothing to do with them, because no reportable crime had been committed. After several attempts with Amazon on the phone, the situation (the watch was meant to be a birthday present) started to stress the family member so much that she actually decided her own mental health was more important than the money, so she simply gave up, losing hundreds of pounds. I call ed Amazon on her behalf, but they would only deal with the account holder. I could not believe that Amazon would be so dismissive of a customer who has shopped with them hundreds of times over the past 20 odd years, but that's exactly what happened. My advice to anyone would be to think very carefully before buying something expensive from Amazon, because if you are unlucky enough to receive just an empty box, how are you going to prove that to them?”

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Posted 3 years ago

“Excellent service and always on time”

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Posted 3 years ago

“Always great service”

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Posted 3 years ago

“Again a delivery from Amazon, an expensive watch, left outside by the bins. Why not ring the doorbell as have been in waiting. I had somethings delivered recently which were soaked with the rain.”

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Posted 3 years ago

“Quick and easy to find what you want - only gripe is that some sellers are advertising items that are not good quality and trying to pass them off as genuine products! Amazon need to vet their sellers!”

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Posted 3 years ago

Amazon UK is rated 4.7 based on 13,323 reviews