Name: Amazon UK
Rating: 4.67

“Buying from Amazon is not safe or secure at all. Bought from wowchernext day someone in china started using my credit card details to try to buy stuff. To add further insult to injury never did get the items I ordered!”

Helpful Report

Posted 4 years ago

“Speedy delivery in this time of crisis. Thank you for brightening my day”

Helpful Report

Posted 4 years ago

“Because I gave accurate feedback on a service I was not wholeheartedly happy with I am barred from giving feedback”

Helpful Report

Posted 4 years ago

“they did 5 slaughter transactions and I can't believe the money... :(”

Helpful Report

Posted 4 years ago

“Trustpilot reviews Categories My Reviews My Settings Help LOG OUT Alternate Text Ellen GB For companies Review of Amazon.co.uk Ellen 2 reviews 1 star: Bad 2 minutes ago DISGUSTED Would have given zero rating Would have given zero if I could, being of the older generation I am self isolating due to COVID 19 my kindle stopped working and I was refused a replacement as warranty expired 2 months earlier and all they kept offering was a 15% discount off a new device which I can not afford, the kindle along with the internet was helping me cope as I live alone. Gutted that they can treat loyal customers this way, and also had they contacted about expiring warranty i would have taken out a further warranty, am disgusted with this”

Helpful Report

Posted 4 years ago

“Excellent service supporting rural communities in unprecedented times.”

Helpful Report

Posted 4 years ago

“As a Prime customer, I have been experiencing a very critical issue with a high-value order being misdelivered, without signature to a fake name (or at least not anyone in my building). I have spent over 20 hours talking to customer support, their managers and their managers' managers throughout the last 3 weeks. Every conversation is going in circles; their chain of communication is virtually non-existent; let's say their CS representative Mr. X doesn't know what their CS representative Mr. Y said, so you have to explain everything from the beginning every single time, even when being transferred! The best part is when you get conflicting responses from different customer service reps... (sarcasm intended) - such as: we have a delivery signature / we don't have a delivery signature - which then obviously takes extra time to figure out. Some of the managers even had the audacity to close the conversation after I caught them contradicting themselves!! Please stay away from this company. I will be taking legal action against them based on these events and they will pay for everything wrong they've done.”

Helpful Report

Posted 4 years ago

“Very happy with service , will always shop through amazon!!!!!!!”

Helpful Report

Posted 4 years ago

“Everything you could want on site, quick delivery”

Helpful Report

Posted 4 years ago

“Had what I needed”

Helpful Report

Posted 4 years ago

“I had ordered on Amazon UK on 11 March. First time ever using Amazon. I reside in China. I used Amazon to buy a birthday gift for my friend in the UK. The gift was supposed to arrive 15 March. Today is 20 March, still have not recieved the item. Contacted Amazon 4 times, via the app as I can't call them from China. Was told over and over that they can only offer me a refund, that the item could be lost and that they have no way of tracking the item or getting hold of the courier service. No one answers my questions as to where my item is, or what is the delay. They keep telling me it could be lost. I can't believe such a big company can lose an item, and worst is that when they lose an item, they are unable to track it. The item is also no longer on sale, so if I refund, I can't purchase it again. And I want that item. It's so embarrassing to explain to my friend that I did actually get him a birthday gift but I have no idea where it is. Amazon blamed DPD, but when I contacted DPD they hadn't received the item yet. The agents tell me they will tell the internal team to sort it out but clearly nothing has been sorted out. No one has contacted me with information, and neither has my friend recieved his birthday gift. I am highly upset. First and last time I will use Amazon UK”

Helpful Report

Posted 4 years ago

“I had ordered on Amazon UK on 11 March. First time ever using Amazon. I reside in China. I used Amazon to buy a birthday gift for my friend in the UK. The gift was supposed to arrive 15 March. Today is 20 March, still have not recieved the item. Contacted Amazon 4 times, via the app as I can't call them from China. Was told over and over that they can only offer me a refund, that the item could be lost and that they have no way of tracking the item or getting hold of the courier service. No one answers my questions as to where my item is, or what is the delay. They keep telling me it could be lost. I can't believe such a big company can lose an item, and worst is that when they lose an item, they are unable to track it. The item is also no longer on sale, so if I refund, I can't purchase it again. And I want that item. It's so embarrassing to explain to my friend that I did actually get him a birthday gift but I have no idea where it is. Amazon blamed DPD, but when I contacted DPD they hadn't received the item yet. The agents tell me they will tell the internal team to sort it out but clearly nothing has been sorted out. No one has contacted me with information, and neither has my friend recieved his birthday gift. I am highly upset. First and last time I will use Amazon UK”

Helpful Report

Posted 4 years ago

“Usually does what it says and delivery usually reliable”

Helpful Report

Posted 4 years ago

“What a joke. Ordered Prince 1999 Super Deluxe off Amazon in US and Amazon UK was seller. Paid for expedited shipping. Thought was deal at $68, even cancelled a $99 order from another seller. Big mistake! They never answered my email when item never arrived, and refused to help via chat. Waited forever, and UPS tracking showed a label created and item never shipped. Promised a second time from Amazon US to arrive by 3/13. Nothing! Had to pay $144 now as only available through other sellers. DO NOT order from Amazon UK! Worst seller ever! :(”

Helpful Report

Posted 4 years ago

“Always a great service all around with Amazon UK. I use them at least three times a month and never get let down.”

Helpful Report

Posted 4 years ago

“Always quick and on time deliveries”

Helpful Report

Posted 4 years ago

“I have installed the app and I find it is very user friendly and cuts out a long payment process.”

Helpful Report

Posted 4 years ago

“My experience on live chat was so easy and the operator was so helpful in cancelling a subscription that I no longer needed .. Well happy”

Helpful Report

Posted 4 years ago

“Thank for wasting my time”

Helpful Report

Posted 4 years ago

“Amazing company”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Amazon UK Reviews