Amazon UK Reviews

Name: Amazon UK
Rating: 4.67

4.7 Rating 13,323 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,323 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 4 star review on 2nd November 2024

Anonymous

Amazon UK 1 star review on 16th September 2024

Lina

Amazon UK 1 star review on 15th July 2024

C F

Amazon UK 1 star review on 3rd June 2024

Amazon UK 1 star review on 16th May 2024

Khan Choudhury

Amazon UK 1 star review on 13th December 2023

Juliana

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well well.... I used amazon in the last 15-20 years and they let me down this time. I can say that after this, I'll never buy from amazon again, I'm done. They go around telling you that they are on the customer side, if you have a problem they care about you, your experience with them etc, totally not true. Bought a bed on June 1st from a third party seller, at first the seller sent me the wrong item ( a small double bed instead of a standard ), I sent it back on the 15th and still waiting for a refund. As they admitted, it's the courier fault as they at first they didn't update the tracking code as collected ( so for them the parcel was never collected even if I told them THREE TIMES that I had proof of collection but they didn't even care to look at that, what that mattered to them was only the tracking code ) and after the tracking number showed the parcel as in delivery process, they still didn't give me my refund. It's been now 3 WEEKS that I sent the item back and OVER A MONTH that I've ordered this item and I have no money no item and they don't care about my experience, they actually lied to me telling me that the seller told me that he will refund me which is in fact the opposite, he totally told me I would not refund me. I sent the seller a letter before action before to proceed with the court and trying to get my money back and I'll send a letter too to amazon, someone has to pay and I don't see why it should me when I did everything right and the one ( the seller ) who should not be on business at all, stil has the item and my money. Where are my rights here? Avoid at all cost”

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Posted 2 years ago

“never no problem buying or returning”

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Posted 2 years ago

“everything you need you can find on amazon and returns/refunds policy is excellent only negative issue is not been able to speak to someone if you have a query”

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Posted 2 years ago

“Great delivery time, and very friendly on arrival, great selection and choice.”

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Posted 2 years ago

“Unprofessional behaviour from delivery service who claims they left product outside without imforming us. They want police report for this. We never dealt with police so asked the team to deal with this but they let us down... This should have been dealt differently despite us being prime customer and we are suffering because of amazon delivery mistake”

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Posted 2 years ago

“When my card was changed because of fraud they made it virtually impossible to reregister with them and were very unhelpful taking we are the big company attitude and we can do what we like Very disappointed with their attitude”

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Posted 2 years ago

“amazon always gets deliveries to the customer in good time prices are a bit higher than say eBay which is a shame but other than that I have no complaints.”

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Posted 2 years ago

“No stars if I could Amazon has spoiled my birthday tomorrow my husband bought me a iPad Air in pink 2022 it was going to be a surprise when he opened the Box goes Instead of an ipas a book flame of resistance obviously there no security Check it beggars belief that that this could happen It will take up to five days for refund my husband is seething he likes my present s to be a surprise 🥲🙁🙁”

Amazon UK 1 star review on 27th June 2022

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Posted 2 years ago

“good selection of items to choose from,always alternatives with super fast delivery.”

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Posted 2 years ago

“Quick service and very efficient, however drivers seem to be overwhelmed by the volume of deliveries with not a lot of time to deliver and not paid a fair wage. This being quite obvious shows there are issues with communication and understanding from higher up in the company.”

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Posted 2 years ago

“So easy to use this site, no hassle returns & refunds. Do most of my shopping on here.”

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Posted 2 years ago

“Every thing I have ordered as arrived before or on time.I am pleased to use Amazon at all times.”

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Posted 2 years ago

“Parcel comes on time always”

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Posted 2 years ago

“Never had any issues with purchasing or returns”

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Posted 2 years ago

“customer service excellent everyone is so polite. This is my main shopping point now.”

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Posted 2 years ago

“I use amazon fire stick and had problems a short while ago. I managed to get on to their customer service and the problem was resolved in ultra quick time. Really good service”

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Posted 2 years ago

“Amazon your customer service sucks! I had issues with Amazon deliveries before but now its just a joke. You wait for a delivery and out of nowhere the delivery date changes and sometimes you don't know when you going to get it or if you will get it at all (this happened as well) The people employed must be retarded or not understanding english. You ask one question and they copy an paste the same things over again. Names like Sirajudin, Akshakumar, Midhur, Monam, Sameer, Nitika...those are people typing to you in Scotland. Not even one english/scottish name. As a prime customer I am not getting my deliveries on time as promised by Amazon and I am not being treated as a valuable customer either Those people don't care what you are saying. If at all understand what you are saying. They copy and paste exactly same nonsense to you over and over again. Then, if you pressurise them they suggenly having technical issues and hung up on you. Today I went through 8 of those "geniuses"for one issue as again I ve had delivery issues. Amazon never noticed not having product in a warehouse which was for next day delivery. So the next day (delivery dayt) they just change the date again for following day they tried to lie to me that's when it was estimated. Amazon you are destroying your reputation with cheap lying staff. Your customer service will sink your business. This bacame beyond scandalous”

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Posted 2 years ago

“Extremely desorganised and employees left to badly treat customers without reprimand. Personally I encounter so many problems, products tracking telling me the items where on their way though the support told me the products shown in stock were no longer available. No I am done with them! They are same as ebay used to be, totally unreliable with a big attitude problem. I will go further and say that those company treating consumers so badly should be fined.”

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Posted 2 years ago

“Everything from searching for products, ordering and delivery service is outstanding. Never had any bad experience so far.”

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Posted 2 years ago

“Easy to understand fast and efficient wide range of profits and hassle free delivery and returns”

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Posted 2 years ago

Amazon UK is rated 4.7 based on 13,323 reviews