Amazon UK Reviews

Name: Amazon UK
Rating: 4.67

4.7 Rating 13,323 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,323 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 4 star review on 2nd November 2024

Anonymous

Amazon UK 1 star review on 16th September 2024

Lina

Amazon UK 1 star review on 15th July 2024

C F

Amazon UK 1 star review on 3rd June 2024

Amazon UK 1 star review on 16th May 2024

Khan Choudhury

Amazon UK 1 star review on 13th December 2023

Juliana

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I find that they are fairly good most of the time, but on a few occasions I've been disappointed, sometimes with delivery and other times customer service.”

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Posted 5 years ago

“great service, prime offers some great services”

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Posted 5 years ago

“I’m a bit of an Amazon addict, can’t give a negative review to company that you can pretty much buy anything from and get it within 24 hours!! Perfect when you have a busy family life!”

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Posted 5 years ago

“Amazon is good except when you have to return an item and it’s from abroad. They should have a returns point not post it yourself.”

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Posted 5 years ago

“THIEVING FROM PEOPLES BANK ACCOUNTS FOR AMAZON PRIME THAT THEY NEVER WANTED.I SHALL GO TO THE MEDIA WITH THIS.YOUVE STOLEN FROM MY BANK ACCOUNT 4 MONTHS ON THE TROT.HOW DARE YOU!!! I WILL WANT MY MONEY BACK STRAIGHT AWAY.DISGUSTED AND WILL NEVER USE YOU AGAIN.”

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Posted 5 years ago

“Good prises and reliable service”

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Posted 5 years ago

“Quick reliable safe”

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Posted 5 years ago

“awesome experience everytime.”

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Posted 5 years ago

“Bought two items Both amazon doubled up sent back no refunds or postage paid out of pocket £116 amazon sided the sellers disgraceful liars crooks AVOID”

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Posted 5 years ago

“Fast efficient service, easy to find items and delivery to door stop on time.”

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Posted 5 years ago

“Brilliant company, great items customer service is always 5star and delivery is always 5star never had 1 problem with ordering items off here highly recommended.”

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Posted 5 years ago

“Ordered products arrived the next day very happy”

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Posted 5 years ago

“I have bought so much from this company and alway had the help when needed. Response is always quick and clear. Website easy to use. Thank you Amazon.”

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Posted 5 years ago

“Courier couldn't find an address... 👀”

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Posted 5 years ago

“Excellent value and service”

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Posted 5 years ago

“More often than not they don t respect delivery days/ times. Couriers not evem trying to deliver the parcels. Prime is a waste of money.”

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Posted 5 years ago

“Paying prime for nothing. Lost products. Delivery late for no reason more often than not. Drivers not even trying to knock/call just assuming if i m not out waiting for them that nobody is home (living in a flat) Refusing to leave parcels at the designated safe place (orders under 20£) Massive disappointment. Will stop using their services.”

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Posted 5 years ago

“Always helpful on returns and been a prime member is well worth it”

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Posted 5 years ago

“Find order’s thrown in garden or left on garden when we are home and waiting. Frustrating.”

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Posted 5 years ago

“Amazing product on amazing good price. I’m always choose amazon if need orders anything online and also recommend all my friends to use it.”

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Posted 5 years ago

Amazon UK is rated 4.7 based on 13,323 reviews