Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,401 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,401 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 3 star review on 5th April 2025

Tamy

Amazon UK 1 star review on 24th March 2025

Barbara

Amazon UK 4 star review on 2nd November 2024

Anonymous

Amazon UK 1 star review on 16th September 2024

Lina

Anonymous

Anonymous // 01/01/2019

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“Excellent service on every purchase”

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Posted 3 years ago

“always easy to find what i am looking for, fast and efficient”

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Posted 3 years ago

“Delivery was a joke took half day from work as delivery time was due 2:30pm-4-30pm then they changed it to 3:00pm-5:30pm then changed it to 3:00pm-6:00pm then at 6pm they changed it again to before 10pm. I’m not happy in the end I cancelled the order and now my prime membership. Refund stated 2-3 days but then that changed to 5-7 days. What a joke and waste of time and money.”

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Posted 3 years ago

“Never had a problem brilliant at what they do”

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Posted 3 years ago

“Very pleased as always”

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Posted 3 years ago

“Everything you ever need and easy to use.”

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Posted 3 years ago

“So easy and helpful very good on returns and very quick in return money”

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Posted 3 years ago

“A great company who provided an excellent service. Where else can you order oline and have the item arrive the next day”

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Posted 3 years ago

“quick and easy”

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Posted 3 years ago

“Excellent customer service safe ordering”

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Posted 3 years ago

“I shop on Amazon frequently as it is cheaper, a better deal, I order the goods in the comfort of my home and it is delivered prompty.”

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Posted 3 years ago

“Very happy with the product”

Amazon UK 5 star review on 28th February 2022

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Posted 3 years ago

“The service is good”

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Posted 3 years ago

“Had nothing but positive experiences shopping on Amazon”

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Posted 3 years ago

“The rich get richer and the poor work day and night for pennies. Isn't this the Amazon moto to all it's workers”

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Posted 3 years ago

“Always easy transaction and quick delivery great site”

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Posted 3 years ago

“Great company. Very efficiant. Suppprt available 24/ 7 if u have any issues with a purchase. Highly reccomend this site. Delivery fast. Great deals. Being severly disabled amazone is a life line for me expecially there diabetic products and medical equipment. Thank you amazone.”

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Posted 3 years ago

“I recommend it”

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Posted 3 years ago

“Quick, millions of products at your finger tips and the rerturns process is secnd to none.”

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Posted 3 years ago

“Stated parcel was handed to resident. No such thing happened when contacting them, it was stated that driver had scanned it as delivered by mistake. After asking them when it will be delivered I was told it would be a priority delivery next morning. No such thing happened when contacted again was told yet more stories”

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Posted 3 years ago

Amazon UK is rated 4.7 based on 13,401 reviews