Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,438 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,438 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 2 star review on 25th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazon is an excellent company with exceptionally fast delivery and amazingly great prices. Customer services are easy to contact via their online chat service, should you need to and any issues are resolved efficiently. Amazon really are the most customer centric company in the world. It's very rare I buy from other online companies.”

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Posted 4 years ago

“Always had a very good results on ordering and very quick deliveries”

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Posted 4 years ago

“They are respect all the time they costumers”

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Posted 4 years ago

“Quick and efficient”

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Posted 4 years ago

“Great value great service Extremely pleased”

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Posted 4 years ago

“Very good and have everything you need”

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Posted 4 years ago

“Really good fast service”

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Posted 4 years ago

“Extremely fast delivery of fitness tracker. All works well and easy to re-charge when strap is removed. Records steps automatically and updates the downloaded app on I-phone. If the automatic heart rate monitor is used you need to re-charge more frequently, but with this turned to manual charging can be done less frequently and heart rate can still be taken as and when required. A good buy.”

Amazon UK 5 star review on 25th May 2021

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Posted 4 years ago

“Purchased items has giving me a great experience to always buy items from AMAZON UK”

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Posted 4 years ago

“best place to buy good stuff no quibble returns, very helpful”

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Posted 4 years ago

“Since lockdown i have become one of thousands who have chosen to purchase online, rather than any retail outlet, at first i thought it would be very difficult and pricey to order exactly what i wanted, weather it be clothing, garden products and everything to fulfill my DIY needs, but pleasantly surprise, over 12 months later i have only needed to return a handful of products, which just did not match their description. Big Thank for making my lockdown life a dream. TC Brian Evans”

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Posted 4 years ago

“Great experience with Amazon. Quality items and if there ever is a fault or an item I am not happy with the item, it is an easy returns process”

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Posted 4 years ago

“I buy a lot from Amazon, I find they have good prices, good value, speedy delivery and are very fair. What more can you ask!”

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Posted 4 years ago

“Very competitive prices and next day free delivery if you take Amazon Prime, a guaranteed next day delivery 🚚 is brilliant if you run short of something to complete a hob”

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Posted 4 years ago

“This is a great site, really useful and easy to use, good for tracking your items. I love it.”

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Posted 4 years ago

“Always great experience”

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Posted 4 years ago

“Love Amazon easy search but not always the cheapest but good bench mark to start”

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Posted 4 years ago

“I have relied on Amazon a lot for regular subscriptions of vitamins & products I need but they have become a lifeline whitest shielding during the recent crisis. Deliveries are prompt & considerate. Thanks.”

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Posted 4 years ago

“It is a really good place to shop as it gives you a lot of options”

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Posted 4 years ago

“Had an amazing selection of products and has good filters so I was able to get what I was looking for and I have now downloaded the app”

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Posted 4 years ago

Amazon UK is rated 4.7 based on 13,438 reviews