Amazon UK Reviews

Name: Amazon UK
Rating: 4.67

4.7 Rating 13,323 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,323 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 4 star review on 2nd November 2024

Anonymous

Amazon UK 1 star review on 16th September 2024

Lina

Amazon UK 1 star review on 15th July 2024

C F

Amazon UK 1 star review on 3rd June 2024

Amazon UK 1 star review on 16th May 2024

Khan Choudhury

Amazon UK 1 star review on 13th December 2023

Juliana

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“worse experience ever, shopped with them over 10yrs, had a hard drive go faulty, just wanted a replacement, they refused and only offered a refund, nothing to do with prices had nearly doubled since bought item, was give false advice, passing the busk and say contact company that makes item to see if replace, i will never shop with them again”

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Posted 4 years ago

“Great company, first class service, anything you need👍. Can't praise them enough. 😁”

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Posted 4 years ago

“Ordering stuff on Amazon used to be a breeze. Now it’s awful! Trucking you into signing up to Prime etc at the end of the checking out process in small print. Trying to get free delivery even when over £20. I end up abandoning my basket a lot. It used to be much more straightforward. Now it’s rubbish.”

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Posted 4 years ago

“very good one best Amazon.co.uk”

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Posted 4 years ago

“They are great! On top of my order I received free Prime for a month!”

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Posted 4 years ago

“Very good services 🥰”

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Posted 4 years ago

“Whit can I say, this site has helped no no end. I have looked, browsed ordered, and received within a week. You can't expect better then that , forgot to say in lockdown how good is that.👍”

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Posted 4 years ago

“it was realy good but the packaging was bad”

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Posted 4 years ago

“Very good mostly, swift delivery and reasonable postage & packaging .”

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Posted 4 years ago

“They allow people to duplicate your account and do nothing about it”

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Posted 4 years ago

“Really good company on the whole. Great communication and customer service.”

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Posted 4 years ago

“I always deal with Amazon, never let me down, keep me informed as to where my delivery is. Great value”

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Posted 4 years ago

“Usually quick deliveries and wide range of products”

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Posted 4 years ago

“Waited all day as delivery time changed throughout the day then I take my dog out for 5 mins and the driver jst drives away as I'm getting back to house and now I'm told it will be delivered between 9 and 9 the next day not good enough”

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Posted 4 years ago

“I no longer have access to the email registered with my prime account, it tells me to seek help through the app, the app wants me to sign in and send an authentication code to said email address lol. Your customer service phone line is down during the pandemic. I have no means of resolving this issue unless somebody from Amazon can contact me.”

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Posted 4 years ago

“Fair play to the whole team . Working and delivering joy to each uk home in this crisis.”

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Posted 4 years ago

“Super fast delivery!”

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Posted 4 years ago

“My order came damaged , but the customer service was excellent resolved the issue no fuss could not be more help full had me replacement out next day excelllent after sales”

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Posted 4 years ago

“Great service with out them were would we be”

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Posted 4 years ago

“Got told to leave house during lockdown to return a parcel”

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Posted 4 years ago

Amazon UK is rated 4.7 based on 13,323 reviews